It was inexpensive and the room was clean and quiet. It looks like they are upgrading the property. I’ll stay again in the future.
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酒店回复: Thank you so much for your perfect 10/10 rating! We’re delighted to hear you enjoyed a clean, quiet, and comfortable stay, and we appreciate you noticing our ongoing upgrades. Your kind words mean a lot to our team, and we look forward to welcoming you back to EconoLodge Inn & Suites on your next visit!
3.0分
其他
The room was rough. It was clean, but there was clean, but there was all kinds of cosmetic issues. Just not a very quality of room.
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酒店回复: Thank you for sharing your feedback and for noting that your room was clean. We apologize for the cosmetic issues you encountered and understand how that affected your overall impression. Our team is working to make updates and improvements to enhance the quality and comfort of our rooms. We appreciate your comments and hope to have the opportunity to provide you with a better stay in the future.
2.0分
其他
Stay here….if it is the only option.
Over hotel is in very poor condition. Everything is outdated. Parts of the room were dirty and parts were clean.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize that the condition of the property did not meet your expectations. Your comments regarding cleanliness and maintenance have been shared with our management team for review and improvements. We appreciate your input and hope to provide a better experience if you choose to stay with us again.
3.0分
其他
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Mostly good
The parking was very safe. The rate was reasonable. The staff was friendly. The room was comfortable and smelled clean. The carpet and beds were clean. However, the bathroom had mold on the celing. The caulking was poorly done in the bathtub. The furniture needs replaced. The site was convenient for my needs.
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酒店回复: Thank you for sharing your feedback and for highlighting the aspects you enjoyed, such as our safe parking, friendly staff, and clean rooms. We sincerely apologize for the issues you noticed in the bathroom and with the furniture. Your comments have been shared with our management and maintenance teams as we continue working on upgrades to improve our property. We appreciate your input and hope to provide you with an even better experience on your next visit to EconoLodge Inn & Suites.
3.0分
家庭亲子
Property/ room overall condition is below average. Price was below other nicer facilities.
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酒店回复: Thank you for sharing your feedback. We’re glad you found our pricing reasonable, but we apologize that the overall condition of the property and room did not meet your expectations. Your comments have been shared with our management team as we continue to make improvements. We appreciate your input and hope to provide you with a better experience on your next visit to EconoLodge Inn & Suites.
1.0分
家庭亲子
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I have been staying in hotels for over 30 years, and I have never encountered such a dirty and unhygienic property. There was mold on the ceiling in both the bedroom and bathroom, the bathroom fixtures were rusted with insects present, the bed sheets were dirty, the carpet was torn, and the entire room had clearly not been cleaned. The door was so flimsy that it could be pushed open even while locked. I complained and checked out within two hours, then booked another hotel. The front desk advised me to contact ******* for a refund, but despite reaching out, I have not received one. This experience has caused me to lose trust in *******, as it is concerning that such a substandard hotel is allowed to be listed and booked through the ******* platform.
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酒店回复: We’re truly sorry to hear about your experience and appreciate you taking the time to share this detailed feedback. Please accept our sincere apologies for the cleanliness and maintenance issues you encountered this is far from the level of quality and comfort we strive to provide our guests. Your comments have been shared with our management and housekeeping teams for immediate review and corrective action.Regarding your refund concern, we understand your frustration and encourage you to continue working with ******* directly, as refunds for third-party bookings must be processed through their system. We appreciate your feedback, as it helps us identify areas where we must improve, and we regret that we did not meet your expectations during this stay.
2.0分
其他
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Dirty & rundown, "last resort" option for visits
Aside from the beds being comfortable, this hotel is rundown. Rust colored towels from iron in the water, clearly not using bleach at the laundry. The tub diverter spout was barely hanging on & functioning, lose from the wall and brought the shower with former guests hair in the tub to a light drip. Holes in the wall were stuffed with black electrical tape rather than drywall compound. The ironing board looked like a prior guest wiped their bottom with it at the toilet. A chair that looked like it came out of the garbage it was so stained on the seat and arms. Desk chair articulating motion failing. Sconce light flickering in the hallway. Paint peeling from water water leak. Lobby stairs carpet in desperate need of a vacuum, plus stretch & glue as its lifting at the seams and bunching all over as you walk down the hallways. TV remote didn't work with batteries taped to the back. Just a very tired property clearly with the staff who don't care living on property apparently by their decorated doors and keeping this property in terrible condition. Choice Hotels should be ashamed of this product, ripping Purdue guests off price gauging on visiting weekends with big events. I'll drive an hour outside of Lafayette before I stay here again. Recommending to no one! Photos of all my complaints attached, I'm not a picky guest, stay in mid priced hotels like this 20+ nights a year, am an Airbnb host. This is just not acceptable level of care and cleanliness at this price point.
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酒店回复: Thank you for taking the time to share such a detailed review. We sincerely apologize for the many issues you encountered during your stay. What you’ve described is far below the standards we aim to maintain, and we regret that your experience did not reflect the quality and comfort our guests deserve. Your comments regarding cleanliness, maintenance, and overall condition of the property have been shared with our management and housekeeping teams for immediate attention and corrective action.We truly appreciate your honesty, as it helps us identify areas that need improvement. We hope you will consider giving us another opportunity in the future to provide you with a much better stay experience.
2.0分
其他
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Not far from Purdue University. Linens were clean. We booked 2 rooms and both smelled like sewage inside. We opened the windows, but the smell didn’t disappear. There was spider web on the ceiling and bathroom sink was clogged with dirt and missing a cap. Lobby and hallways smelled like spices and incense. Hallway carpet and stairwell were really dirty.
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酒店回复: Thank you for sharing your detailed feedback. We’re glad to hear you found our location convenient and the linens clean, but we sincerely apologize for the issues you experienced during your stay. The concerns you mentioned regarding room odor, cleanliness, and maintenance have been shared with our housekeeping and maintenance teams for immediate attention. Your comments are very valuable to us as we work to improve our guest experience. We appreciate your honesty and hope you’ll consider giving us another chance to provide you with a better stay in the future.
我喜欢它
都好
It was inexpensive and the room was clean and quiet. It looks like they are upgrading the property. I’ll stay again in the future.
The room was rough. It was clean, but there was clean, but there was all kinds of cosmetic issues. Just not a very quality of room.
Stay here….if it is the only option.
Over hotel is in very poor condition. Everything is outdated. Parts of the room were dirty and parts were clean.
Mostly good
The parking was very safe. The rate was reasonable. The staff was friendly. The room was comfortable and smelled clean. The carpet and beds were clean. However, the bathroom had mold on the celing. The caulking was poorly done in the bathtub. The furniture needs replaced. The site was convenient for my needs.
Property/ room overall condition is below average. Price was below other nicer facilities.
I have been staying in hotels for over 30 years, and I have never encountered such a dirty and unhygienic property. There was mold on the ceiling in both the bedroom and bathroom, the bathroom fixtures were rusted with insects present, the bed sheets were dirty, the carpet was torn, and the entire room had clearly not been cleaned. The door was so flimsy that it could be pushed open even while locked. I complained and checked out within two hours, then booked another hotel. The front desk advised me to contact ******* for a refund, but despite reaching out, I have not received one. This experience has caused me to lose trust in *******, as it is concerning that such a substandard hotel is allowed to be listed and booked through the ******* platform.
Dirty & rundown, "last resort" option for visits
Aside from the beds being comfortable, this hotel is rundown. Rust colored towels from iron in the water, clearly not using bleach at the laundry. The tub diverter spout was barely hanging on & functioning, lose from the wall and brought the shower with former guests hair in the tub to a light drip. Holes in the wall were stuffed with black electrical tape rather than drywall compound. The ironing board looked like a prior guest wiped their bottom with it at the toilet. A chair that looked like it came out of the garbage it was so stained on the seat and arms. Desk chair articulating motion failing. Sconce light flickering in the hallway. Paint peeling from water water leak. Lobby stairs carpet in desperate need of a vacuum, plus stretch & glue as its lifting at the seams and bunching all over as you walk down the hallways. TV remote didn't work with batteries taped to the back. Just a very tired property clearly with the staff who don't care living on property apparently by their decorated doors and keeping this property in terrible condition. Choice Hotels should be ashamed of this product, ripping Purdue guests off price gauging on visiting weekends with big events. I'll drive an hour outside of Lafayette before I stay here again. Recommending to no one! Photos of all my complaints attached, I'm not a picky guest, stay in mid priced hotels like this 20+ nights a year, am an Airbnb host. This is just not acceptable level of care and cleanliness at this price point.
Not far from Purdue University. Linens were clean. We booked 2 rooms and both smelled like sewage inside. We opened the windows, but the smell didn’t disappear. There was spider web on the ceiling and bathroom sink was clogged with dirt and missing a cap. Lobby and hallways smelled like spices and incense. Hallway carpet and stairwell were really dirty.