酒店回复: Dear Guest,Thank you for your fantastic review and for choosing to stay with us during your third trip to Edmonton! We’re thrilled to hear that you and your family appreciated our clean and spacious rooms, as well as our fresh decor.We also appreciate your kind words about our front desk staff—they truly strive to provide a welcoming experience for all our guests. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!Best regards,
2.0分
家庭亲子
Water damage in the bathroom, adults drinking in the hot tub past the cut-off time, noise disturbances.
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酒店回复: Dear Guest, Thank you for taking the time to provide your feedback. I'm really sorry to see that you left the hotel rather disappointed. We will be glad to discuss your concerns with you, in an effort to find a way to make amends and hopefully alleviate your disappointment. Sincerely Deep VermaGeneral Manager
3.0分
其他
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Our room had an overwhelming chemical smell to the point where our daughter was coughing and our throats and chest felt tight. Shower didn’t drain. Pool was nice.
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酒店回复: Dear Guest,Thank you for sharing your feedback and for staying with us. We sincerely apologize for the discomfort you and your family experienced. Our team will be addressing this immediately to ensure it does not occur again.We are also sorry to hear about the shower not draining properly. Maintenance has been notified so the issue can be corrected promptly.On a positive note, we’re glad you were able to enjoy the pool during your stay. We appreciate you bringing these matters to our attention and hope you’ll give us another opportunity to provide a much more comfortable experience.Sincerely,
4.0分
朋友出游
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The front desk staff are very friendly and helpful. The room and hotel itself was very clean. The layout is a little confusing, and if you use mobility aids or have troubles navigating stairs, you do need to do lots of additional walking, which also includes going through the pool atrium, which can be a safety hazard. The fitness room has dumbbells that go up to 40lbs and a good solid cable tower as well as cardio equipment. The pool atrium is very large, and beautiful. It would be beneficial to have more towels, as there were many individuals who were not able to get a towel after swimming due to only a little amount being displayed. The pool was a little on the chilly side, and quite dirty with sand/dirt on the bottom. The pool was a generous size which was appreciated. For parking, there were lots of parking spots to choose from, but the downfall would be the lack of plug ins, which is important to have especially when it comes to colder temperatures. Overall, a good stay, and will be staying again, just in the summer months.
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酒店回复: Dear Guest, Thank you for the 10 out of 10 Review!!!I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Edmonton West, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.SincerelyDeep Verma General Manager
5.0分
其他
Room is small but spotless. The only complaint we have is there was very little water pressure in the shower.
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酒店回复: Dear Guest,Thank you for your wonderful review. We’re pleased to hear that you found your room spotless, and we appreciate you pointing out the issue with the shower’s water pressure. We’ll have our maintenance team look into this promptly to ensure a more comfortable experience for future stays.We’re grateful you chose to stay with us and hope to welcome you back soon.Sincerely,
4.0分
其他
The only thing I noticed was the bathroom could have been cleaned a little better other than that everything was great
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear that overall your stay was great. We do apologize that the bathroom cleanliness did not fully meet your expectations. Your comments have been shared with our housekeeping team to ensure better attention to detail moving forward.We appreciate your stay and hope to welcome you back for an even better experience.Sincerely,
3.0分
其他
Overall a nice place to stay. Could be a bit cleaner. Pool area was always very busy!
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your stay overall. We apologize if the cleanliness did not fully meet your expectations, and we will address this with our team to ensure improvements are made. We also appreciate your comments about the pool area and will look into ways to better manage the space during busy times.We hope to have the opportunity to welcome you back for an even better experience.
5.0分
情侣出游
Clean, cozy room, with a balcony! Perfect for a getaway with my partner.
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酒店回复: Dear Guest,Thank you for the wonderful 10/10 review! We’re so glad to hear you enjoyed our clean, cozy room and that the balcony added to your getaway experience. It’s great to know your stay with your partner was perfect.We truly appreciate your feedback and look forward to welcoming you back for another relaxing visit.Warm regards,
还可以 住在有泳池的一面比较吵 前台人很好
酒店干净整洁。房间和照片上展示的一样。前台员工很友好。房间里有一个旧咖啡机，咖啡味道不是很好。有一次他们收走了旧毛巾，但没有更换新的。总的来说，是一次不错的体验。
是次第三次去 Edmonton，故欲選一間從未去入住及價錢合理的酒店。我們一家極之讚賞這酒店，房間整潔及衛生，床舖新淨又大，裝修仍保持新淨，一家住得好舒服，睡得很好。在此讚賞前台員工友善，態度親切！讚賞！推介此酒店！
Water damage in the bathroom, adults drinking in the hot tub past the cut-off time, noise disturbances.
Our room had an overwhelming chemical smell to the point where our daughter was coughing and our throats and chest felt tight. Shower didn’t drain. Pool was nice.
The front desk staff are very friendly and helpful. The room and hotel itself was very clean. The layout is a little confusing, and if you use mobility aids or have troubles navigating stairs, you do need to do lots of additional walking, which also includes going through the pool atrium, which can be a safety hazard. The fitness room has dumbbells that go up to 40lbs and a good solid cable tower as well as cardio equipment. The pool atrium is very large, and beautiful. It would be beneficial to have more towels, as there were many individuals who were not able to get a towel after swimming due to only a little amount being displayed. The pool was a little on the chilly side, and quite dirty with sand/dirt on the bottom. The pool was a generous size which was appreciated. For parking, there were lots of parking spots to choose from, but the downfall would be the lack of plug ins, which is important to have especially when it comes to colder temperatures. Overall, a good stay, and will be staying again, just in the summer months.
Room is small but spotless. The only complaint we have is there was very little water pressure in the shower.
The only thing I noticed was the bathroom could have been cleaned a little better other than that everything was great
Overall a nice place to stay. Could be a bit cleaner. Pool area was always very busy!
Clean, cozy room, with a balcony! Perfect for a getaway with my partner.