酒店回复: We apologize for the inconvenience during your stay with us. We hate to hear that parking wasn't explained properly at check in. We will make sure these issues are addressed.
酒店回复: We apologize for any inconvenience you experienced at Hotel Florence.
4.0分
其他
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I stayed at Hotel Florence last year, and had the same issue then as I had this year: My room was not cleaned. I stayed two nights, and had to ask for fresh towels at the front desk that evening (because of course cleaning crew were no longer on site and no other services were available). The hotel is quaint, so I have overlooked minor inconveniences such as no closet, only two hangers, and no bathroom amenities. However, I think I am done with being charmed by history. Most likely I will stay at Hyatt Place in the future. They even have a parking lot!
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酒店回复: I hate to hear that your stays haven't been everything thing they should have. We will make sure that this is addressed with the team and we make the proper corrections.
2.0分
其他
Bed was way too firm, like a brick.
The room had a horrible smell when entering, the shower took forever to get hot, and the room had view of a brick wall
5.0分
其他
We did not eat there but we had a good nights sleep! Very comfy and clean. A cool hotel!
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酒店回复: Thank you for taking the time to tell us about your experience. We hope you get to enjoy our great restaurant during your next stay!
5.0分
家庭亲子
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Staff front desk was very pleasant. Wendy at front desk was awesome, very polite , pleasant. The Manager over the kitchen in Victors restaurant is great . She was very attentive and polite. Most of the staff we saw like the hostesses for the onsite restaurant was great. Rooms clean and nice bathrooms clean shower may just need small cleaning around board area but very clean
这是一家不错的酒店，如果能透露一下，整晚每 20 分钟就有一列火车经过，我会得到更好的评价。感觉就像火车直奔我们而来。此外，Vic’s 的服务很慢。
广告里说客房服务，但根本没用。广告里说免费停车，但其实是两个街区外的市内停车场。酒店所在区域不太安全。员工漠不关心。酒店说每天都有客房服务，但他们根本没来。电话坏了，也没人来修。水是橙色的，他们不提供瓶装水。我不推荐这家酒店。我们离开酒店后，在路边的凯悦酒店办理了入住。
地毯上有污渍。马桶盖上有棕色斑点。为我们办理入住手续的女士非常冷淡、粗鲁且不热情。自助早餐非常有限，没有早餐菜单。步行距离内没有其他早餐选择。
本来想预订意大利佛罗伦萨的房间，但发现酒店在美国！酒店拒绝退款，尽管客人在抵达前几周就取消了预订。不要被这个误导性的网站欺骗！
我在世界各地的许多美妙酒店住过。
这家酒店需要翻新。
尽管我们收到了来自*******的预订确认，但我们还是被酒店拒绝了，理由是酒店已经订满了。
I stayed at Hotel Florence last year, and had the same issue then as I had this year: My room was not cleaned. I stayed two nights, and had to ask for fresh towels at the front desk that evening (because of course cleaning crew were no longer on site and no other services were available). The hotel is quaint, so I have overlooked minor inconveniences such as no closet, only two hangers, and no bathroom amenities. However, I think I am done with being charmed by history. Most likely I will stay at Hyatt Place in the future. They even have a parking lot!
Bed was way too firm, like a brick.
The room had a horrible smell when entering, the shower took forever to get hot, and the room had view of a brick wall
We did not eat there but we had a good nights sleep! Very comfy and clean. A cool hotel!
Staff front desk was very pleasant. Wendy at front desk was awesome, very polite , pleasant. The Manager over the kitchen in Victors restaurant is great . She was very attentive and polite. Most of the staff we saw like the hostesses for the onsite restaurant was great. Rooms clean and nice bathrooms clean shower may just need small cleaning around board area but very clean