酒店回复: We apologize for the inconvenience during your stay with us. We hate to hear that parking wasn't explained properly at check in. We will make sure these issues are addressed.
酒店回复: We apologize for any inconvenience you experienced at Hotel Florence.
2.0分
其他
Bed was way too firm, like a brick.
The room had a horrible smell when entering, the shower took forever to get hot, and the room had view of a brick wall
5.0分
家庭亲子
展开
Staff front desk was very pleasant. Wendy at front desk was awesome, very polite , pleasant. The Manager over the kitchen in Victors restaurant is great . She was very attentive and polite. Most of the staff we saw like the hostesses for the onsite restaurant was great. Rooms clean and nice bathrooms clean shower may just need small cleaning around board area but very clean
5.0分
其他
Perfect hotel!
Wonderful hotel in all areas. Great breakfast and beautiful bar. Great service. Great room.
We’ll be back!
5.0分
情侣出游
Very unique property. Great room and bath. No closet but didn’t miss it. It had a hanging trolley. Vicytors restaurant is superb. Staff is more than gracious.
这是一家不错的酒店，如果能透露一下，整晚每 20 分钟就有一列火车经过，我会得到更好的评价。感觉就像火车直奔我们而来。此外，Vic’s 的服务很慢。
广告里说客房服务，但根本没用。广告里说免费停车，但其实是两个街区外的市内停车场。酒店所在区域不太安全。员工漠不关心。酒店说每天都有客房服务，但他们根本没来。电话坏了，也没人来修。水是橙色的，他们不提供瓶装水。我不推荐这家酒店。我们离开酒店后，在路边的凯悦酒店办理了入住。
地毯上有污渍。马桶盖上有棕色斑点。为我们办理入住手续的女士非常冷淡、粗鲁且不热情。自助早餐非常有限，没有早餐菜单。步行距离内没有其他早餐选择。
本来想预订意大利佛罗伦萨的房间，但发现酒店在美国！酒店拒绝退款，尽管客人在抵达前几周就取消了预订。不要被这个误导性的网站欺骗！
我在世界各地的许多美妙酒店住过。
这家酒店需要翻新。
尽管我们收到了来自*******的预订确认，但我们还是被酒店拒绝了，理由是酒店已经订满了。
Bed was way too firm, like a brick.
The room had a horrible smell when entering, the shower took forever to get hot, and the room had view of a brick wall
Staff front desk was very pleasant. Wendy at front desk was awesome, very polite , pleasant. The Manager over the kitchen in Victors restaurant is great . She was very attentive and polite. Most of the staff we saw like the hostesses for the onsite restaurant was great. Rooms clean and nice bathrooms clean shower may just need small cleaning around board area but very clean
Perfect hotel!
Wonderful hotel in all areas. Great breakfast and beautiful bar. Great service. Great room.
We’ll be back!
Very unique property. Great room and bath. No closet but didn’t miss it. It had a hanging trolley. Vicytors restaurant is superb. Staff is more than gracious.