Run down property, but clean. Difficult to access, parking cramped, ceiling cracking, furniture worn. Served its purpose.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Des Moines. We sincerely appreciate your comments and while I am glad you found the location clean, we regret to hear you were unsatisfied with the property's condition and accessibility. We strive to provide a comfortable stay and we sincerely apologize that we did not meet your expectations regarding the facility's physical state. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your review with us. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
They kicked us out on our 3rd day for smoking. They also went into our room when we weren't there. We were NOT SMOKING.
5.0分
其他
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Nice Inn for a Great Price
We really enjoyed our brief stay at this inn. Our room was clean and comfortable. The AC worked amazing and the staff were friendly. We were on the front side of the inn so the noise from the road was a little loud, but it wasn't horrible. I think if your room was on the backside it would be fine.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Des Moines. We are so glad you found your room clean and comfortable, and that the AC was to your liking. Our team strives to provide friendly service, so we appreciate your kind words. My sincere apologies for the disruptions during your stay.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely, AnnRed Roof Management RediResponse Specialist
4.0分
其他
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Nice place to stay, close to places we wanted to s
Nice clean room. Very nice staff.
Please update your mattress. My husband did not like the springs in his back.
1.0分
其他
Made reservation on phone canceled it exactly 10 minutes later and they charged me $90 for canceling
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酒店回复: Dear Paula,Thank you for taking the time to tell us about your experience at the Red Roof Inn Des Moines. I am truly sorry to learn about the situation on what happened to your reservation, we apologize that when you cancelled it via phone the reservation despite canceling it within a short timeframe. However, the cancellation policy states you need to change or cancel your reservation by 4:00 PM local hotel time on your check-in date to avoid cancellation penalty of first night’s room and tax, or forfeiture of points used for the reservation.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is crucial to Red Roof, and we appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to give you a better experience on your next visit.Very truly yours,JMRed Roof ManagementRediResponse Specialist
3.0分
其他
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For the overall stay there are cheaper options.
Check in took almost 20 min. Not because of me but the guy in front of me having issues with something. And when I got back to our room from going out that night they had no parking available on the property. Even the semi parking was full with vehicles. And there were several other people that showed up after me trying to find a spot. Clearly they have way more rooms than parking.
3.0分
其他
We were very disappointed at check-in when they charged us a $100 deposit for the room that we had paid for in advance. It rather spoiled the stay.
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酒店回复: Dear Curt,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Des Moines. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 6/10 score. You indicated that you were unsatisfied with the deposit policy. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
3.0分
其他
Property needs a little TLC. Breakfast was very poor, almost nonexistent. Room was clean, but bathroom wasn’t.
1.0分
其他
For the poor conditions of this facility and unsafe feeling and way over priced and $100 deposit is unbelievable. And hard wood floor in room . Not good
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酒店回复: Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Des Moines. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with the up keep of the property, the deposit and other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
他们的早餐应该丰富，最好是足够多，而不是看起来那么穷
Run down property, but clean. Difficult to access, parking cramped, ceiling cracking, furniture worn. Served its purpose.
They kicked us out on our 3rd day for smoking. They also went into our room when we weren't there. We were NOT SMOKING.
Nice Inn for a Great Price
We really enjoyed our brief stay at this inn. Our room was clean and comfortable. The AC worked amazing and the staff were friendly. We were on the front side of the inn so the noise from the road was a little loud, but it wasn't horrible. I think if your room was on the backside it would be fine.
Nice place to stay, close to places we wanted to s
Nice clean room. Very nice staff.
Please update your mattress. My husband did not like the springs in his back.
Made reservation on phone canceled it exactly 10 minutes later and they charged me $90 for canceling
For the overall stay there are cheaper options.
Check in took almost 20 min. Not because of me but the guy in front of me having issues with something. And when I got back to our room from going out that night they had no parking available on the property. Even the semi parking was full with vehicles. And there were several other people that showed up after me trying to find a spot. Clearly they have way more rooms than parking.
We were very disappointed at check-in when they charged us a $100 deposit for the room that we had paid for in advance. It rather spoiled the stay.
Property needs a little TLC. Breakfast was very poor, almost nonexistent. Room was clean, but bathroom wasn’t.
For the poor conditions of this facility and unsafe feeling and way over priced and $100 deposit is unbelievable. And hard wood floor in room . Not good