酒店回复: Dear Guest,Thank you for sharing your concerns. We deeply regret that your experience was disappointing. Cleanliness and accurate amenities are top priorities, and we apologize for falling short. Your feedback will help us address these issues promptly. Sincerely, Hotel Manager
2.0分
家庭亲子
原文
翻译提供方：Google
房间很干净，但周围环境不干净，早餐和服务也很糟糕。
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to hear that you found the rooms clean, but we apologize for the issues with the surroundings, breakfast, and service. We take your comments seriously and will work to improve these areas to ensure a better experience for future stays.Sincerely, Hotel Manager
3.0分
其他
原文
翻译提供方：Google
因为这是我最喜欢的酒店，我对这里的条件感到非常惊讶。我最多给这家酒店评 2**
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent experience did not meet your expectations, especially as a valued guest. We aim to provide the best service and accommodations, and it's disappointing to learn that we fell short. Please reach out to us directly so we can address your concerns and work towards improving your experience.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
出色地
1.0分
商务出差
原文
翻译提供方：Google
坏的
5.0分
其他
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All the above and something else I want to say is that a as far as my review with ******* and they're misguided direction I'd like to say I'm sleeping outside thanks
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酒店回复: Thank you for your feedback. We’re glad to hear the positive parts of your stay, but we’re very sorry to learn about the issues you faced with the ******* directions. That situation sounds extremely frustrating, and we truly understand your concern.While we do not control the directions provided by third-party websites, we are more than willing to assist you directly anytime you need help finding the property or checking in. Please feel free to contact the front desk so we can make sure you’re taken care of and not left in a difficult situation again.Thank you for sharing this with us, and we hope to better assist you in the future.
1.0分
其他
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My experience at this property was extremely disappointing. Upon check-in early Sunday morning (around 3:00 a.m.), after speaking with the front desk attendant, I paid for two nights with a confirmed checkout date of Tuesday, October 28. However, on Monday, a staff member named Divya came to my room and informed me that I needed to leave immediately. Despite showing her my receipt clearly indicating my checkout date, she insisted that I had to vacate the room.
Throughout the interaction, Divya was unprofessional and discourteous—she raised her voice, abruptly ended our conversation, and ultimately asked me to leave in a very disrespectful manner. Additionally, my room had significant maintenance issues. The ceiling was leaking due to rain, and when I was moved to another room, that one had an even worse leak.
Overall, the situation was handled very poorly and left me extremely dissatisfied. I expect better professionalism, communication, and hospitality from any establishment, and I hope management addresses both the staff conduct and the property’s maintenance issues promptly.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. As per our hotel policy, early morning check-ins—such as at 3:00 a.m.—are counted as part of the previous night’s stay, with checkout at 11:00 a.m. on the same morning. Our front desk staff explained this at check-in, and you confirmed that the 11:00 a.m. checkout time was fine.Regarding the maintenance concern, our team offered to move you to another room, but you mentioned that the issue was minor and that, since you would be checking out that morning, extra towels would be sufficient for the remaining hours. We appreciate your understanding and apologize again for the inconvenience caused by the weather. Your feedback helps us continue improving our communication and guest experience.
1.0分
其他
There was mold on the sofa bed and a huge stain on the mattress part, and the bathroom was atrocious.
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酒店回复: we are truly sorry to hear about the condition of the sofa . we have take your seriously and have addressed to prevent future occurrences. we appreciate you talking time to let us know.
2.0分
商务出差
Breakfast was not fresh and staff closed early. My lights in my room didn’t work. The couches look old and sank in. Staff would not provide more linens.
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酒店回复: Thank you for bringing this to our attention. We are truly sorry we didn't meet our expectations. We are reviewing our procedures to ensure this doesn't happen again
登机入住就有 警察处理警务，很不安全。 地板都是粘粘的，没有清理干净。 卫生马桶是坏的。房间有飞虫（可能是蟑螂 ）， 早餐极差 ！
可怕的酒店。整个房间很脏，家具也很旧。他们宣布游泳池正在建设中，酒店电话无法使用。
房间很干净，但周围环境不干净，早餐和服务也很糟糕。
因为这是我最喜欢的酒店，我对这里的条件感到非常惊讶。我最多给这家酒店评 2**
出色地
坏的
All the above and something else I want to say is that a as far as my review with ******* and they're misguided direction I'd like to say I'm sleeping outside thanks
My experience at this property was extremely disappointing. Upon check-in early Sunday morning (around 3:00 a.m.), after speaking with the front desk attendant, I paid for two nights with a confirmed checkout date of Tuesday, October 28. However, on Monday, a staff member named Divya came to my room and informed me that I needed to leave immediately. Despite showing her my receipt clearly indicating my checkout date, she insisted that I had to vacate the room.
Throughout the interaction, Divya was unprofessional and discourteous—she raised her voice, abruptly ended our conversation, and ultimately asked me to leave in a very disrespectful manner. Additionally, my room had significant maintenance issues. The ceiling was leaking due to rain, and when I was moved to another room, that one had an even worse leak.
Overall, the situation was handled very poorly and left me extremely dissatisfied. I expect better professionalism, communication, and hospitality from any establishment, and I hope management addresses both the staff conduct and the property’s maintenance issues promptly.
There was mold on the sofa bed and a huge stain on the mattress part, and the bathroom was atrocious.
Breakfast was not fresh and staff closed early. My lights in my room didn’t work. The couches look old and sank in. Staff would not provide more linens.