First of all the place is filthy, I requested a king suit and got a double queen. The room had a broke desk chair, toilet seat, sink faucet, and 12x12 pillows that smelled. No elevator, hallway filthy, room filthy, I didn’t even take a shower due to bugs crawling in it. Worst place ever , but the staff was nice
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酒店回复: Hello David,Thank you for sharing your feedback regarding your recent stay. We strive for a high standard of cleanliness and guest satisfaction, and it’s clear that we fell short in your case. Your comments about the room conditions have been noted and will be brought to the attention of management for review. We appreciate your recognition of our staff's efforts and will continue working towards providing a better experience for our guests in the future.
2.0分
情侣出游
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The property needs significant upkeep. The lights were flickering, the parking area requires maintenance, and the hallways had a strong musty odor. I was first given a room with an adjoining door whose lock did not work. Staff insisted it was “fine” because the other guest’s door was locked, which I found unacceptable. I requested a different room or a refund, but the immediate response was that refunds were not offered.
I was eventually moved to another room, but it was difficult to rest due to a child loudly yelling until about 1 a.m. The hotel looked much nicer online than it did in person, which was disappointing. This was my first stay here and will be my last. Had I been able to receive a refund, I would have chosen a different hotel
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酒店回复: Hello Monica,Thank you for sharing your feedback regarding your recent stay. We take guest concerns seriously and appreciate you bringing these issues to our attention. While we strive to maintain our property to high standards, it appears we fell short in your experience. Your comments about the room and facilities will be shared with the appropriate team for review. We hope you find accommodations that better meet your expectations in the future.
2.0分
情侣出游
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It was like the stairwells were not cleaned hardly ever definitely not within the three nights we were staying there. The room was OK there was no elevator so taking the stairs every single time and I’m not being cleaned was pretty bad.
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酒店回复: Hello Chevelle Jacquelyn,Thank you for your feedback regarding your recent stay. We appreciate your observations about the stairwells and will share your comments with our management team to ensure they are aware. We understand that accessibility is important, and we thank you for highlighting these areas for improvement. Your insights help us enhance the experience for future guests.
2.0分
家庭亲子
The property isn't as clean or nice as the pictures online. The only thing about the hotel was the staff. They were friendly and helpful.
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酒店回复: Hello David,Thank you for your feedback regarding your recent stay. We're glad to hear you found our staff friendly and helpful, as we take pride in providing excellent service. We appreciate your comments about the property's appearance and will take your observations into account for future improvements. Your insights are valuable as they help us enhance the experience for all our guests. We hope you consider staying with us again in the future to see any positive changes.
2.0分
其他
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We paid more for a king suite with jacuzzi tub. It didn’t work. The bed was probably the most uncomfortable bed and pillows I’ve ever slept on. The up keep and cleanliness of the room could her been better
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酒店回复: Dear Guest,Thank you for your feedback. We’re sorry to hear that your jacuzzi tub and bed comfort did not meet expectations. We also apologize for the cleanliness concerns. Your comments are valuable and will be shared with our team to improve maintenance and guest comfort.Sincerely,Hotel Manager
5.0分
其他
Breakfast was your normal carb breakfast. Danish, waffle, toast...they did offer sausage link.
I like that the roo.s are not carpeted.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you appreciated the non-carpeted rooms and the breakfast options, including the sausage links. We’ll take your comments into consideration to continue improving our offerings and hope to welcome you back for another enjoyable stay soonSincerely, Hotel Manager
1.0分
其他
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check in took a ;long time.. People at the desk could not find my reservation.
very inept One small bar of soap for shower and sink. to share with two people.
Shower was very unsafe. No bars to grap on to and the bottom of the tub was slick, we did not take a shower
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during check-in, the limited amenities, and the safety concerns in the shower. Your comments are taken very seriously and will be addressed immediately to improve our service and facilities for future guests.Sincerely,Hotel Manager
4.0分
情侣出游
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Room was clean but still looked dirty. The room had one faucet, which the handle broke off. Had to wait 10 minutes to get helped at the counter. Most if not all had very large noticeable dents in furniture and walls.
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酒店回复: Hello Mayce,Thank you for sharing your feedback. We appreciate your comments regarding the cleanliness of the room and the issues you encountered with the faucet and furniture. Your insights are valuable as we continually strive to improve our guest experience. We will take your concerns into account moving forward to enhance our service and facility standards. Thank you for your time and feedback.
2.0分
其他
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Not pleasant stay
The hotel was run down quite a bit. Overhead lighting was out in several areas. Staff wasn’t very personable on check in. Check out lady was very nice. Towels were stained. Hallways smelled of cigarette smoke. Floors were dirty in the room. The mattress was old and uncomfortable! No elevator to carry luggage up to the room (which was a lot since we were there for 3 days) Not a pleasant stay and got no rest. The only thing that was nice was the water pressure in the dirty shower.
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酒店回复: Hello Tabatha,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the friendly check-out experience and the water pressure in the shower. Your concerns regarding the condition of the hotel and the staff interaction during check-in have been noted. We continually strive to improve and your insights are valuable in guiding our efforts. We hope you consider visiting again in the future to experience some of the enhancements we are working to achieve.
5.0分
其他
Room was clean. Facilities adequate. Not the Plaza but decent. Heated pool decent gym.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you found your room clean and enjoyed our heated pool and gym. We appreciate your comments and hope to welcome you back for another enjoyable stay.Sincerely,Hotel Manager
First of all the place is filthy, I requested a king suit and got a double queen. The room had a broke desk chair, toilet seat, sink faucet, and 12x12 pillows that smelled. No elevator, hallway filthy, room filthy, I didn’t even take a shower due to bugs crawling in it. Worst place ever , but the staff was nice
The property needs significant upkeep. The lights were flickering, the parking area requires maintenance, and the hallways had a strong musty odor. I was first given a room with an adjoining door whose lock did not work. Staff insisted it was “fine” because the other guest’s door was locked, which I found unacceptable. I requested a different room or a refund, but the immediate response was that refunds were not offered.
I was eventually moved to another room, but it was difficult to rest due to a child loudly yelling until about 1 a.m. The hotel looked much nicer online than it did in person, which was disappointing. This was my first stay here and will be my last. Had I been able to receive a refund, I would have chosen a different hotel
It was like the stairwells were not cleaned hardly ever definitely not within the three nights we were staying there. The room was OK there was no elevator so taking the stairs every single time and I’m not being cleaned was pretty bad.
The property isn't as clean or nice as the pictures online. The only thing about the hotel was the staff. They were friendly and helpful.
We paid more for a king suite with jacuzzi tub. It didn’t work. The bed was probably the most uncomfortable bed and pillows I’ve ever slept on. The up keep and cleanliness of the room could her been better
Breakfast was your normal carb breakfast. Danish, waffle, toast...they did offer sausage link.
I like that the roo.s are not carpeted.
check in took a ;long time.. People at the desk could not find my reservation.
very inept One small bar of soap for shower and sink. to share with two people.
Shower was very unsafe. No bars to grap on to and the bottom of the tub was slick, we did not take a shower
Room was clean but still looked dirty. The room had one faucet, which the handle broke off. Had to wait 10 minutes to get helped at the counter. Most if not all had very large noticeable dents in furniture and walls.
Not pleasant stay
The hotel was run down quite a bit. Overhead lighting was out in several areas. Staff wasn’t very personable on check in. Check out lady was very nice. Towels were stained. Hallways smelled of cigarette smoke. Floors were dirty in the room. The mattress was old and uncomfortable! No elevator to carry luggage up to the room (which was a lot since we were there for 3 days) Not a pleasant stay and got no rest. The only thing that was nice was the water pressure in the dirty shower.
Room was clean. Facilities adequate. Not the Plaza but decent. Heated pool decent gym.