酒店回复: Dear Becky,Thank you for sharing your feedback. We are truly sorry to hear about the cleanliness issues and the broken hot tub during your stay. This is not the standard we strive to uphold.We have addressed the cleanliness concerns with our housekeeping team to prevent this from happening in the future. Additionally, we are working on fixing the hot tub and improving our maintenance procedures.Your experience is important to us, and we hope you will give us another chance to provide you with the quality stay you deserve.
1.0分
其他
原文
翻译提供方：Google
不要住在这里
酒店很干净
房间里的暖气太吵了
整晚都没睡
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酒店回复: We're sorry to hear the heater noise affected your sleep and resulted in a less than satisfactory stay. We take all feedback seriously and will investigate the issue. We appreciate you bringing this to our attention.
5.0分
其他
原文
翻译提供方：Google
美好的
酒店回复: Thanks for the excellent rating!
5.0分
家庭亲子
原文
翻译提供方：Google
好的
酒店回复: We appreciate the rating! :)
3.0分
其他
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Room had bugs. Don’t know if they were knats or baby flies. Flooring is not carpet so because it is winter, water and melting salt was all over our room from our shoes. No pillows were in the room for the pull out bed. Shower head did not work very well. Went to eat at the restaurant at 5pm and one of the staff was not there so we had to wait. Decided to order pizza after waiting a half hour.
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酒店回复: Thank you for bringing these concerns to our attention. We sincerely apologize that your stay fell short of the modern, upscale experience we strive to provide at Cambria.Our team is immediately addressing the maintenance and housekeeping oversights you mentioned to ensure every room is guest-ready for the winter season. We are committed to providing a seamless experience and would love the opportunity to welcome you back for a much-improved stay.Please reach out to the Director of Sales directly so we can make this right
3.0分
其他
The pool looks bigger in the picture. The hot tub was not working. If i would have known that I would have picked a different motel. Other then that it was good
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酒店回复: Thank you for your feedback, and we're glad you enjoyed the other aspects of your stay. We appreciate your comments regarding the pool and apologize for any confusion caused by the photos.Please note that the hot tub is no longer an amenity offered at our location, though we continue to maintain our pool for guest enjoyment. We hope to welcome you back soon to enjoy our modern rooms and prime Madison East location.
3.0分
家庭亲子
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We stayed here before an early morning flight and chose this hotel because of the parking and airport shuttle option. The convenience of leaving our car and catching the shuttle was definitely a plus.
Our stay itself was just okay. Unfortunately, our room was next to a family with several toddlers and there were noisy guests above us as well. The front desk clerk later mentioned that she was aware of the situation and had other rooms available—she even said we could’ve been moved. I appreciated her honesty, but it was disappointing to learn that she already knew about the noise issues. I didn’t want to complain at the time, knowing the parents were likely doing their best, and I really didn’t want to switch rooms that late.
The shuttle to the airport was great—on time, friendly driver, and smooth ride. However, the return pickup wasn’t as good. We were told it would be about 10 minutes, but it ended up being over 30 minutes before we were picked up. When we called to check, we were told the driver was delayed because the road was dark, which honestly felt more like an excuse than the real reason.
Overall, the stay served its purpose, but a bit more attentiveness and communication from the staff could have made a big difference.
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酒店回复: We are thrilled the airport shuttle and parking convenience made your travel day easier! We sincerely apologize that noise impacted your rest and for the communication lapse regarding your room placement.Our goal is to provide a peaceful environment, and we will use your feedback to ensure our team is more proactive in offering solutions like room moves before guests have to ask. We are also reviewing our shuttle dispatch timing to ensure our pickup estimates are consistently accurate and transparent for our returning travelers.We hope to provide you with a much quieter and more seamless "Park and Fly" experience during your next trip through Madison!
5.0分
其他
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We arrived on a Friday afternoon and found the lobby packed…2 weddings and a hockey tournament. We thought, oh no, it was going to be super noisy! However, we were pleasantly surprised by our room at the end of the hall with a beautiful view of a pond complete with ducks! The room had everything we could have wanted, and it turned out to be super quiet and a great place to stay!
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酒店回复: We are so glad you were pleasantly surprised by the peace and quiet of your room! It is wonderful to hear that you enjoyed the pond view and our "ducks" while relaxing away from the hustle and bustle of the lobby events.Whether it is wedding season or tournament weekend, we strive to make every guest’s stay feel like a private retreat. We look forward to welcoming you back for another tranquil stay at Cambria Hotel Madison East!
酒店说有免费早餐，但其实不是免费的。酒店还说有一个不错的温水游泳池，但游泳池既不温水也不好！非常小而且很冷。
我们的房间清洁度很差，地板上的化妆品很差。浴室里到处都是小黑蝇。垃圾中没有垃圾袋，热水浴缸坏了，这是预订这家酒店的主要原因。
不要住在这里
酒店很干净
房间里的暖气太吵了
整晚都没睡
美好的
好的
Room had bugs. Don’t know if they were knats or baby flies. Flooring is not carpet so because it is winter, water and melting salt was all over our room from our shoes. No pillows were in the room for the pull out bed. Shower head did not work very well. Went to eat at the restaurant at 5pm and one of the staff was not there so we had to wait. Decided to order pizza after waiting a half hour.
The pool looks bigger in the picture. The hot tub was not working. If i would have known that I would have picked a different motel. Other then that it was good
We stayed here before an early morning flight and chose this hotel because of the parking and airport shuttle option. The convenience of leaving our car and catching the shuttle was definitely a plus.
Our stay itself was just okay. Unfortunately, our room was next to a family with several toddlers and there were noisy guests above us as well. The front desk clerk later mentioned that she was aware of the situation and had other rooms available—she even said we could’ve been moved. I appreciated her honesty, but it was disappointing to learn that she already knew about the noise issues. I didn’t want to complain at the time, knowing the parents were likely doing their best, and I really didn’t want to switch rooms that late.
The shuttle to the airport was great—on time, friendly driver, and smooth ride. However, the return pickup wasn’t as good. We were told it would be about 10 minutes, but it ended up being over 30 minutes before we were picked up. When we called to check, we were told the driver was delayed because the road was dark, which honestly felt more like an excuse than the real reason.
Overall, the stay served its purpose, but a bit more attentiveness and communication from the staff could have made a big difference.
We arrived on a Friday afternoon and found the lobby packed…2 weddings and a hockey tournament. We thought, oh no, it was going to be super noisy! However, we were pleasantly surprised by our room at the end of the hall with a beautiful view of a pond complete with ducks! The room had everything we could have wanted, and it turned out to be super quiet and a great place to stay!
房间干净整洁，酒店位置很好，离机场很近。