This was a Mother Daughter trip. Check in was super easy, the staff was great. The rooms were clean and comfortable. Will definitely book again.
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酒店回复: Thank you so much for your kind words, Carmen! We're thrilled to hear that you and your daughter had a great stay with us. We're glad check-in was smooth, the staff made you feel welcome, and that your room was clean and comfortable. We truly appreciate your feedback and can't wait to welcome you both back for another memorable stay!
4.0分
其他
Decent stay. No frills. Simply acceptable. Great location. Comfortable bed. About all one can expect from a 2 1/2 star hotel.
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酒店回复: Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our great location and found the bed comfortable. Your feedback helps us identify areas where we can improve, and we'll certainly use it to enhance our guest experience moving forward. We hope to have the opportunity to welcome you back in the future.
4.0分
情侣出游
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The staff was incredible but you get what you pay for as far as the facilities, it’s an older building for sure. The room was clean and bed was comfy but it was humid and smelled like ****. The a/c unit made us both pretty stuffy and I would have loved a full length mirror in the room since we were staying here for a wedding. I think the majority of people staying here are doing temp work in the area. Being in walking distance to Chick-fil-A was awesome!
3.0分
其他
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OK stop over
Although arrangements were confirmed in advance and they had all my information they couldn't find my reservation. also, we had asked for extra pillows (medical issues) they did not have them.
the front desk was empty for mor than 20minutes and the person came in the front door carrying her food.
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酒店回复: Thank you, Michael, for taking the time to share your recent experience with us. I'm truly sorry to hear about the issues you encountered during your stay. It's concerning to hear that your reservation, despite being confirmed in advance, could not be located upon your arrival. When booking through a third-party, sometimes the reservations are not transmitted to our system. For this, I apologize on behalf of myself and them, as we understand how unsettling that can be.Additionally, I regret that your request for extra pillows was not fulfilled and that you experienced a delay at the front desk. This is certainly not the standard of service we strive to provide. Please know that your feedback has been shared with our team to ensure that these issues are addressed promptly and don't happen again.
5.0分
家庭亲子
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Room was clean and comfortable. Check in staff was hard to understand but we got through it. Did not like that they charged 110$ deposit by booking through a 3rd party.
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酒店回复: Thank you, Susan, for taking the time to share your feedback . We're pleased to hear that you found your room clean and comfortable.We apologize for any communication difficulties during check-in and for your patience in working through it. Regarding the deposit, we understand your concerns. A refundable deposit is a standard policy for all guests, especially with third-party bookings, and is fully returned after checkout, pending inspection. That being said, we'll review how this information is communicated so it's clearer moving forward.We hope to welcome you back in the future and provide an even smoother experience.
3.0分
商务出差
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If you can afford better, book elsewhere!
I came here for business purposes and the front desk wasn’t helpful at all, especially the Middle Eastern guy who was there with the bob length hair. I asked for a receipt that I needed for work and he told me that he couldn’t print it out, which is something I’ve never experienced at any hotel. The cleanliness is very sub par and the rooms smelled old. The AC changed its temperature on its own so yea, if you can afford to book elsewhere, DO IT! I will not be returning to this hotel and I hope my review helps someone because yes, I’m sure there are other hotels who will offer WAY more for you than this one. Only book here if it’s a last resort and you cannot afford to go elsewhere.
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酒店回复: Thank you, Alishia, for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. Cleanliness, comfort, and consistent service are top priorities for us, and we regret that we fell short during your stay. As for you not being able to gain access to your receipt, you booked through a 3rd party, and the front desk followed procedures that were put in place by the 3rd party because your rates were suppressed, and they would be the ones to issue you a receipt for your stay. Your comments about the AC have been noted, and we appreciate you bringing this to our attention. We understand your frustration and are sorry to have lost the opportunity to welcome you back.
3.0分
其他
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Outdated
Hi, we needed a place to stay for the night and the check in process was great! However, the room smelled like old like mold. The tv did not work and the beds had stains. We asked to be moved and Ms. Leslie was very kind to move us to an okay room but this hotel could use a DEEP cleaning and new linen. Thank you Ms. Leslie for your hospitality, God bless you.
1.0分
商务出差
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This motel had bedbug and I was there only for 30 min and I had to leave. ******* have already charge me and hotel charged me too. I am in contact with ******* for a full refund and must contact the hotel to find out why they charge me
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酒店回复: Thank you for bringing your concerns to our attention. We take all guest feedback seriously, and we're very sorry to hear about the issue you experienced during your stay. Please be assured that the health, safety, and comfort of our guests are top priorities. At checkout, no reports about bed bugs were stated; however, upon reading this review, we immediately contacted our certified pest control provider to inspect the room in question thoroughly. At this time, no evidence of bed bugs was found.That said, we fully understand how distressing this situation must have been for you, and we truly regret any discomfort it may have caused . Thank you again for your feedback.
亲爱的亲爱的亲爱的
好的
Mother Daughter vacation
This was a Mother Daughter trip. Check in was super easy, the staff was great. The rooms were clean and comfortable. Will definitely book again.
Decent stay. No frills. Simply acceptable. Great location. Comfortable bed. About all one can expect from a 2 1/2 star hotel.
The staff was incredible but you get what you pay for as far as the facilities, it’s an older building for sure. The room was clean and bed was comfy but it was humid and smelled like ****. The a/c unit made us both pretty stuffy and I would have loved a full length mirror in the room since we were staying here for a wedding. I think the majority of people staying here are doing temp work in the area. Being in walking distance to Chick-fil-A was awesome!
OK stop over
Although arrangements were confirmed in advance and they had all my information they couldn't find my reservation. also, we had asked for extra pillows (medical issues) they did not have them.
the front desk was empty for mor than 20minutes and the person came in the front door carrying her food.
Room was clean and comfortable. Check in staff was hard to understand but we got through it. Did not like that they charged 110$ deposit by booking through a 3rd party.
If you can afford better, book elsewhere!
I came here for business purposes and the front desk wasn’t helpful at all, especially the Middle Eastern guy who was there with the bob length hair. I asked for a receipt that I needed for work and he told me that he couldn’t print it out, which is something I’ve never experienced at any hotel. The cleanliness is very sub par and the rooms smelled old. The AC changed its temperature on its own so yea, if you can afford to book elsewhere, DO IT! I will not be returning to this hotel and I hope my review helps someone because yes, I’m sure there are other hotels who will offer WAY more for you than this one. Only book here if it’s a last resort and you cannot afford to go elsewhere.
Outdated
Hi, we needed a place to stay for the night and the check in process was great! However, the room smelled like old like mold. The tv did not work and the beds had stains. We asked to be moved and Ms. Leslie was very kind to move us to an okay room but this hotel could use a DEEP cleaning and new linen. Thank you Ms. Leslie for your hospitality, God bless you.
This motel had bedbug and I was there only for 30 min and I had to leave. ******* have already charge me and hotel charged me too. I am in contact with ******* for a full refund and must contact the hotel to find out why they charge me