酒店回复: Hello Melody, Thank you for sharing your feedback regarding the hot water issue you encountered during your stay. We understand how important it is for our guests to enjoy comfortable amenities. Your comments will be taken into consideration as we continually strive to enhance our facilities for future visitors. Please feel free to reach out to management directly if you wish to discuss your experience further.
3.0分
家庭亲子
It was nice and clean. It was a great place to just stop and sleep. The staff was very friendly, and it was located next to a lot of places to eat
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酒店回复: Hello Christopher,Thank you for sharing your experience! We're thrilled to hear that you found our hotel clean and our staff friendly. It's great that you enjoyed the convenient dining options nearby. We appreciate your feedback, and we hope your travels bring you back to stay with us again in the future!
5.0分
其他
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Very clean, comfortable and friendly staff. Hotel has started a virtual check-in program which is a little strange (there was still someone at the front desk and then she used the kiosk where Someone is on video to check people in). It slowed the check-in process down a bit, and if the front desk person hadn’t been there I wouldn’t have known hours for breakfast nor the best way to get to my room.
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酒店回复: Hello Laura,Thank you for your feedback regarding the check-in process. We're glad to hear you enjoyed the cleanliness, comfort, and friendliness of our staff. Your input about the virtual check-in experience is appreciated, as we strive to make improvements for our guests. Sharing your suggestions with management will help us enhance the overall efficiency for future visits. We hope to welcome you back soon for a smoother experience.
3.0分
家庭亲子
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First of all the room is totally clean and nice and I have no complaints about it.
The reason why I gave 3 starts is because our is room is the last room ALLLLLL THE WAYYYYYY down the hall by the back door at the first floor
( which it's not a problem neither)
The problem IS: Some people constantly using the back door in and out, in and out, in and out. The door was loud shut and open. Shut and open, shut and open at MIDDLE OF THE NIGHT FOR OVER AN HOUR!!!
Can't fell asleep! Terrible experience! If you want to book with that hotel I recommend you should request a middle of the hall way or maybe 2nd flood?
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酒店回复: Hello Stephanie,Thank you for your feedback regarding your recent stay. We're glad to hear that you found your room clean and nice. We appreciate your suggestion about room selection and will certainly share it with our team. Your experience with noise from the back door is noted, and we encourage future guests to request specific room locations for a more comfortable stay. We value your input as it helps enhance our guest experience moving forward.
2.0分
其他
There was a check in kiosk with a person on a screen. Took 15 minutes to get checked because the ******* credit card didnt get approved....
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酒店回复: Hello Susan,Thank you for sharing your experience regarding the check-in process. We continuously strive to improve our services and your feedback is invaluable in helping us understand the areas that may need attention. We encourage guests to ensure that their payment methods are readily valid to avoid delays during check-in. Your insights contribute to enhancing our guests' experiences in the future.
3.0分
其他
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Traveling
Hotel was in a covenient location. Good choices for breakfast. Room was not super clean, but not uncomfortable. People working there were nice.
The main issue I had was with the kiosk check-in.
After traveling all day and arriving tired, I was a little frustrated trying to understand the lady talking in the kiosk and following her directions to use it. She was a nice lady, but between her accent and the machine picking up everyone else’s conversations, it made it difficult to read and understand.
The actual person working the desk was able to help when she became available.
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酒店回复: Dear Guest, Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you appreciated our convenient location, breakfast options, and the friendliness of our staff. Your experience with the kiosk check-in is valuable for us as we strive to enhance our guest interactions. We understand how important clear communication is, especially after a long day of travel. Thank you for your input, and we hope to welcome you back in the future for a better experience.
2.0分
家庭亲子
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No human contact. Checked in via video kiosk with a very poor connection. Property is clearly rundown and needs attention. Torn screens on windows, out of service ice machines. Masking tape/ marker signs to give directions inside hotel.
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酒店回复: Hello Trafton,Thank you for sharing your experience with us. We appreciate your feedback about the check-in process and the condition of the property, as it helps us identify areas for improvement. Your comments regarding the amenities will be shared with the appropriate team for review. We aim to enhance our guests' experiences, and we value your insights as we work to make necessary changes in the future.
5.0分
情侣出游
Good option for a short stay. Convenient to interstate--clean and reasonable.
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酒店回复: Hello John,Thank you for your feedback! We're glad to hear you found us convenient and clean for your short stay. Your comments are appreciated, and we hope to welcome you back in the future for another positive experience. Safe travels ahead!
3.0分
其他
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It was fine. Staff were great. The room was non smoking but it smelled like old smoke. The carpet was filthy. I’d walk around barefoot, but then when I’d get in the shower and get my feet wet, I’d leave dark footprints in the tub. YUCK. Good work space, stable internet. Decent bed and pillows. Perfect value for the price. Excellent location, right off the interstate and lots of dining/shopping/gas options right there.
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酒店回复: Hello Craig,Thank you for your feedback regarding your recent stay. We're pleased to hear that our staff and location met your expectations, and that you found value in your experience. Your comments about the room condition have been noted, and we appreciate you bringing them to our attention. We hope you'll consider staying with us again in the future to experience the improvements made based on guest feedback.
4.0分
情侣出游
Only stayed one night. I had everything you needed. Breakfast had a few options. Easy access to get back on the road.
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酒店回复: Hello Diane,Thank you for taking the time to share your experience. We're glad to hear that you found our location convenient and that you had access to breakfast options. We appreciate your feedback and hope to welcome you back for another stay that meets all your needs. Safe travels on your future journeys!
没有热水
It was nice and clean. It was a great place to just stop and sleep. The staff was very friendly, and it was located next to a lot of places to eat
Very clean, comfortable and friendly staff. Hotel has started a virtual check-in program which is a little strange (there was still someone at the front desk and then she used the kiosk where Someone is on video to check people in). It slowed the check-in process down a bit, and if the front desk person hadn’t been there I wouldn’t have known hours for breakfast nor the best way to get to my room.
First of all the room is totally clean and nice and I have no complaints about it.
The reason why I gave 3 starts is because our is room is the last room ALLLLLL THE WAYYYYYY down the hall by the back door at the first floor
( which it's not a problem neither)
The problem IS: Some people constantly using the back door in and out, in and out, in and out. The door was loud shut and open. Shut and open, shut and open at MIDDLE OF THE NIGHT FOR OVER AN HOUR!!!
Can't fell asleep! Terrible experience! If you want to book with that hotel I recommend you should request a middle of the hall way or maybe 2nd flood?
There was a check in kiosk with a person on a screen. Took 15 minutes to get checked because the ******* credit card didnt get approved....
Traveling
Hotel was in a covenient location. Good choices for breakfast. Room was not super clean, but not uncomfortable. People working there were nice.
The main issue I had was with the kiosk check-in.
After traveling all day and arriving tired, I was a little frustrated trying to understand the lady talking in the kiosk and following her directions to use it. She was a nice lady, but between her accent and the machine picking up everyone else’s conversations, it made it difficult to read and understand.
The actual person working the desk was able to help when she became available.
No human contact. Checked in via video kiosk with a very poor connection. Property is clearly rundown and needs attention. Torn screens on windows, out of service ice machines. Masking tape/ marker signs to give directions inside hotel.
Good option for a short stay. Convenient to interstate--clean and reasonable.
It was fine. Staff were great. The room was non smoking but it smelled like old smoke. The carpet was filthy. I’d walk around barefoot, but then when I’d get in the shower and get my feet wet, I’d leave dark footprints in the tub. YUCK. Good work space, stable internet. Decent bed and pillows. Perfect value for the price. Excellent location, right off the interstate and lots of dining/shopping/gas options right there.
Only stayed one night. I had everything you needed. Breakfast had a few options. Easy access to get back on the road.