酒店回复: Dear Norio,Thank you for staying with us at Comfort Inn and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
5.0分
商务出差
Front desk person was very friendly and knowledgeable about the area. Had truck parking! Nice place and I’ll stay there again when I’m in town.
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酒店回复: Dear Guest, Thank you for the 10/10 rating! We're glad you enjoyed your stay and appreciated our friendly front desk and convenient truck parking. We look forward to welcoming you back next time you're in town. Warm regards, General Manager
1.0分
其他
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Disappointed
We didn’t get the room we booked, they “accommodated” us by giving us a different room. The hotel wasn’t kept up with, the pool area was dirty, and the hotel had a stale cigarette smell.
The okays of the hotel was the elevator and the breakfast.
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酒店回复: Dear Guest,We apologize for the disappointment with your room and the overall condition of the hotel. Your concerns are important, and we will work on making the necessary improvements.Sincerely,General Manager
4.0分
其他
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Property could use some repairs. Not fond of the smell in the room, kind of stale smelling like it could use a good deep cleaning or new carpet. Staff was excellent and bed was comfortable.
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酒店回复: Dear Guest,Thank you for your feedback and rating. We’re glad you enjoyed the comfortable bed and excellent staff, and we appreciate your comments on areas for improvement.Sincerely,General Manager
1.0分
家庭亲子
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Checking in, the lady at the front desk said not to use the pool because the chemicals were off but it was still open. The pool was ice cold anyway and the waterslides had even colder water. The hot-tub was closed. The only door that worked was the main entrance. Someone else tried entering our room shortly after we checked in. We didn’t use the shower, but everything looked fairly clean to us at a glance.
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酒店回复: Dear Guest, We’re very sorry for the issues you encountered during your stay, especially with the pool, hot tub, and room security. Your feedback is important and will be reviewed to ensure better safety and comfort for our guests. Sincerely, General Manager
1.0分
家庭亲子
There were holes in walls blood on lamp shade room was trashed and should not have been used
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酒店回复: Dear Guest, We're deeply sorry for the unacceptable condition of your room. This is not the experience we aim to provide, and your concerns will be addressed with urgency. Sincerely, General Manager
3.0分
朋友出游
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This hotel is just old and very tired. You know how you can wash a towel, but there are still permanent stains that make it seem dirty? Thats this hotel and towels.
The gal that checked us in was very nice
Chances are really good i would not stay at this hotel again
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酒店回复: Thank you for your honest feedback. We acknowledge the hotel's age and wear are impacting the guest experience. We'll consider your input for future renovations and improvements. We appreciate the front desk staff's friendly service and will continue to emphasize excellent customer service.
1.0分
其他
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This hotel is terrible, don’t stay here. They did not have any water, my kids couldn’t swim in the pool because it was disgusting and when you need help there was no one at the front desk.
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酒店回复: Dear Guest,We are very sorry for the disappointing experience you and your family had during your stay. Your concerns are taken seriously, and we will work on making improvements.Sincerely,General Manager
1.0分
家庭亲子
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Our room had major damage, a hole in the wall, dirty walls, dirty comforter, and main lights that didn’t work. When we brought it up to management they just told us the room was useable and fine and that they “wouldn’t charge us for damages later”. When trying to check out we had to hunt down someone who worked there to finally give us a receipt. Spent 148 dollars on a dirty and damaged room… not very thrilled.
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酒店回复: Dear Guest,We sincerely apologize for the condition of your room and the service you received. Your experience does not reflect our standards, and we will address these issues immediately.Sincerely,General Manager
伟大的
感谢工作人员提供舒适的房间。
即使是一对日本老年夫妇，我也能安心地呆在这儿。
Front desk person was very friendly and knowledgeable about the area. Had truck parking! Nice place and I’ll stay there again when I’m in town.
Disappointed
We didn’t get the room we booked, they “accommodated” us by giving us a different room. The hotel wasn’t kept up with, the pool area was dirty, and the hotel had a stale cigarette smell.
The okays of the hotel was the elevator and the breakfast.
Property could use some repairs. Not fond of the smell in the room, kind of stale smelling like it could use a good deep cleaning or new carpet. Staff was excellent and bed was comfortable.
Checking in, the lady at the front desk said not to use the pool because the chemicals were off but it was still open. The pool was ice cold anyway and the waterslides had even colder water. The hot-tub was closed. The only door that worked was the main entrance. Someone else tried entering our room shortly after we checked in. We didn’t use the shower, but everything looked fairly clean to us at a glance.
There were holes in walls blood on lamp shade room was trashed and should not have been used
This hotel is just old and very tired. You know how you can wash a towel, but there are still permanent stains that make it seem dirty? Thats this hotel and towels.
The gal that checked us in was very nice
Chances are really good i would not stay at this hotel again
This hotel is terrible, don’t stay here. They did not have any water, my kids couldn’t swim in the pool because it was disgusting and when you need help there was no one at the front desk.
Our room had major damage, a hole in the wall, dirty walls, dirty comforter, and main lights that didn’t work. When we brought it up to management they just told us the room was useable and fine and that they “wouldn’t charge us for damages later”. When trying to check out we had to hunt down someone who worked there to finally give us a receipt. Spent 148 dollars on a dirty and damaged room… not very thrilled.