酒店回复: Dear Kelsi, I am very sorry that your stay did not meet your expectations, It is posted on our online platforms that the pool is down for renovations. I am very sorry that you had missed that information upon making your reservation, and hope to have the opportunity to welcome you back again once the pool is finished being improved for our guests. Thank you very much for your time and hope you have a wonderful day.
酒店回复: Thank you very much for your feedback. I am truly sorry to hear that your stay did not meet your expectations. We sincerely apologize for the unpleasant odor in your room and for the service that you received - this is not the experience we want our guests to receive. We do understand how frustrating you must have felt with the pool. It is currently stated online that it is down due to renovations, so I am very sorry that you felt misinformed or any other way. We are trying to improve the pool for our guests. We truly hope we can welcome you back in the future for a better experience and to be able to enjoy our pool at that time. I hope you have a wonderful day!
酒店回复: Thank you for sharing your feedback. We're sorry to hear that the bed was not as comfortable as you had hoped and that the housekeeping service did not meet your expectations during your stay. We'll address those concerns with our team to ensure a better experience for future visits. We're glad to know that your one-night stay was enjoyable and appreciate you taking the time to let us know
4.0分
商务出差
原文
翻译提供方:Google
我喜欢这间浴室。通风系统比我最近住过的大多数新酒店都要好。
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酒店回复: Thank you for your feedback! We're glad you enjoyed the bathroom and appreciated the ventilation system. It's great to hear it exceeded your expectations compared to newer hotels. We'd be happy to welcome you back anytime!
4.0分
朋友出游
原文
翻译提供方:Google
抵达时工作人员不在,等待了 15-20 分钟,当时是下午 6 点。
5.0分
情侣出游
原文
翻译提供方:Google
这是一个不错的地方,虽然周围有点吵,但没关系。
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酒店回复: Thank you very much for your feedback! We're glad that you found it to be a nice place overall. We understand that noise can be a concern in certain areas, and we appreciate your understanding! We hope you have a great day and look forward to welcoming you back in the future!
4.0分
其他
Perfectly fine
Stayed for a quick overnight. Bed not quite as soft as i prefer, but was good for the brief stay we needed.
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酒店回复: Thank you for staying with us and sharing your feedback. We're glad our hotel met your needs for a quick overnight stay, we appreciate your comments about the bed and will keep them in mind as we continue to make improvements, Safe travels and we hope to see you again soon.
现代化,干净,便利。包含的早餐很棒,有热食。我以为我在房间里丢了一件很有纪念意义的东西。工作人员竭尽全力帮我寻找。后来我在我的车座下面找到了它。特别感谢Abbey提供的所有帮助!
非常好的安静酒店,靠近购物区和餐厅,员工也很友善。
办理入住和退房手续的人员都很友好。
泳池和健身房都关闭了,根本没机会提前通知我。我预订这家酒店就是为了泳池,结果他们连基本的礼貌都没有,没有提供折扣,也没有及时通知我更改预订。我非常生气,这真是浪费时间和金钱。我真的很反感他们如此不尊重旅客。
我的房间里有一股难闻的气味,工作人员的服务也不好,我预订时,游泳池说是可用的,但他们看到棒球场里来的人很多,就说游泳池已经关闭了,他们不想让孩子们待在休息区,总之,我不喜欢
床有点硬,不过还可以。三天后我不得不要求前台来打扫房间,换毛巾之类的。虽然住了四天,但感觉有点失望,但就住一晚来说,感觉还不错。
我喜欢这间浴室。通风系统比我最近住过的大多数新酒店都要好。
抵达时工作人员不在,等待了 15-20 分钟,当时是下午 6 点。
这是一个不错的地方,虽然周围有点吵,但没关系。
Perfectly fine
Stayed for a quick overnight. Bed not quite as soft as i prefer, but was good for the brief stay we needed.