酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and want to sincerely apologize for the issues you encountered during your stay.Your comments regarding the cleanliness, room conditions, and overall environment are deeply concerning, and certainly not reflective of the standards we strive to uphold. We take all guest feedback seriously and will be addressing each of the points you raised with our housekeeping and maintenance teams immediately.We also understand that personal appearance can impact guest perception. While we value diversity and individuality among our staff, professionalism and comfort for our guests remain top priorities. We’ll be reviewing this feedback with our team as part of our ongoing commitment to guest satisfaction.
1.0分
家庭亲子
原文
翻译提供方：Google
清晨，他们敲我们的门，不让我们睡觉。
1.0分
其他
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The guy JACOB is EXTREMELY DISRESPECTFUL, RUDE AND CONDESCENDING. He talks very sassy and down to people who comes up to the desk to ask questions. He was going to kick me out of the hotel, a long with my 3 small children and disabled mom bc I was taking my breakfast from the dining area to my room. I did this for 7 days in front of all of the other staff and never was told once it was a problem. I explained to one worker I had lupus and a weak immune system so I couldn't be around a lot of ppl at once( especially this hotel bc it was dirty ) and they were fine with it. As soon as he saw me with my breakfast he told me if I walked up the stairs with the breakfast to get my stuff and leave. He did all of this in front of other customers. He claims he had to enforce the rules of the hotel but never said anything about the **** smell and lack of products at the hotel. There was rarely any coffee cups. They always ran out of cream and said they were out of face towels on multiple occasions. This hotel is TERRIBLE!! Do not stay here!!!
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酒店回复: As the General Manager, it is my responsibility to ensure that all guests are treated fairly—and that hotel policies are consistently enforced. I understand you were frustrated, but I want to be clear: our breakfast policy is not optional. It is clearly posted in the dining area and exists to maintain cleanliness, safety, and consistency for all guests.You were informed of this policy verbally and still attempted to not follow it. After multiple warnings, it was necessary to address the situation appropriately. Enforcing rules is not disrespect; it’s my job, and it applies equally to everyone.I do appreciate you bringing to my attention that other staff members may not have upheld this policy prior to our interaction. That lapse will be addressed internally, as our team is expected to follow and enforce the same standards across the board.Your additional comments regarding amenities and cleanliness have been noted, and I’ll be following up with our team to ensure we’re meeting our standards in those areas. While we understand that every guest’s situation is unique, we do ask that all guests respect and follow the clearly posted policies to help us provide a safe and consistent experience for everyone
3.0分
其他
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It was exceptionally warm for Sept and the AC wasnt working in the room. The floors were sticky in the main areas of the hotel. All the vending machines were non functional. The people in the adjoining room were exceptionally loud. Oh and there was no remote for the tv so we had access to one channel.
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酒店回复: Thank you for your feedback. I'm sorry to hear about the issues you experienced during your stay. We strive to provide a comfortable and well-maintained environment, and it's clear that we fell short in several areas during your visit.The air conditioning not working, sticky floors, and vending machine outages are all concerns that should have been addressed promptly. I’ve already followed up with our maintenance and housekeeping teams to ensure these items are resolved and not repeated.Regarding the noise from the adjoining room and the missing TV remote, I wish we had been made aware of these issues during your stay—we would have done our best to assist or relocate you if needed.We appreciate you bringing these matters to our attention. While this isn’t the experience we aim to deliver, your comments help us improve, and I hope you’ll consider giving us another opportunity in the future.
3.0分
其他
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The stay was ok. The room was clean, water pressure was good however I did ask for a 1st floor room as I am disabled and it is hard for mw to climb stairs. Also our air conditioner did not blow out cold air like it should. The front desk lady came to check it and said she didnt know, we were not offered another room. It was hot and uncomfortable to sleep in a hot room where you sweat. We have been here before and never had a problem. Would probably try a stay again some time.
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酒店回复: Thank you for sharing your experience with us. I’m glad to hear the room was clean and the water pressure was good. However, I apologize for the inconvenience caused by the air conditioning and the difficulty in accommodating your request for a first-floor room.We strive to assist all guests, especially those with accessibility needs, and I’m sorry you weren’t offered an alternative when your room’s AC wasn’t working properly. I will be reviewing this with our front desk team to ensure better service in the future.We would love to offer you a discount on your next stay as a way to make up for these issues. Please feel free to reach out to me directly when you plan to visit again—I’d like to personally assist in making your stay more comfortable.
2.0分
情侣出游
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Checking in was to start at 3pm but I was told that I couldn’t check in as they were still cleaning the rooms and so to come back. Additionally, the difference between the Clarion and what’s listed on Expedia…Expedia doesn’t mention that the pet fee is 30$ per pet and it list that the rooms have a bidet…there’s not a bidet. the air conditioning works but the door to the room doesn’t close properly and could be easily kicked in. The bed seems to be comfortable and accessing the room was easy enough.
性价比高，早餐是个bug
住得很舒服。但是退房后，我把夹克忘在房间里了。我之后打了几次电话，都被告知我的夹克不在那里，也没有人交到失物招领处。非常令人失望。
床很舒服，但房间里没有Wi-Fi。
干净整洁，离机场和餐馆都很近。性价比很高。
太可怕了，太可怕了，太可怕了。
工作人员身上的纹身很像监狱里常见的纹身，暖气坏了，淋浴很脏，淋浴门关不上，我还能继续吗？一半的灯也不亮。
清晨，他们敲我们的门，不让我们睡觉。
The guy JACOB is EXTREMELY DISRESPECTFUL, RUDE AND CONDESCENDING. He talks very sassy and down to people who comes up to the desk to ask questions. He was going to kick me out of the hotel, a long with my 3 small children and disabled mom bc I was taking my breakfast from the dining area to my room. I did this for 7 days in front of all of the other staff and never was told once it was a problem. I explained to one worker I had lupus and a weak immune system so I couldn't be around a lot of ppl at once( especially this hotel bc it was dirty ) and they were fine with it. As soon as he saw me with my breakfast he told me if I walked up the stairs with the breakfast to get my stuff and leave. He did all of this in front of other customers. He claims he had to enforce the rules of the hotel but never said anything about the **** smell and lack of products at the hotel. There was rarely any coffee cups. They always ran out of cream and said they were out of face towels on multiple occasions. This hotel is TERRIBLE!! Do not stay here!!!
It was exceptionally warm for Sept and the AC wasnt working in the room. The floors were sticky in the main areas of the hotel. All the vending machines were non functional. The people in the adjoining room were exceptionally loud. Oh and there was no remote for the tv so we had access to one channel.
The stay was ok. The room was clean, water pressure was good however I did ask for a 1st floor room as I am disabled and it is hard for mw to climb stairs. Also our air conditioner did not blow out cold air like it should. The front desk lady came to check it and said she didnt know, we were not offered another room. It was hot and uncomfortable to sleep in a hot room where you sweat. We have been here before and never had a problem. Would probably try a stay again some time.
Checking in was to start at 3pm but I was told that I couldn’t check in as they were still cleaning the rooms and so to come back. Additionally, the difference between the Clarion and what’s listed on Expedia…Expedia doesn’t mention that the pet fee is 30$ per pet and it list that the rooms have a bidet…there’s not a bidet. the air conditioning works but the door to the room doesn’t close properly and could be easily kicked in. The bed seems to be comfortable and accessing the room was easy enough.