酒店回复: Dear Cristian,Thank you for taking the time to share your feedback. We’re glad that your stay met the basics, but we’re sorry to hear that certain aspects of our facilities did not meet your expectations. Your comments have been shared with our team as we continue to improve our property.Estimado Cristian,Gracias por tomarse el tiempo para dejarnos sus comentarios. Nos alegra que su estadía haya cumplido con lo básico, pero lamentamos que algunos aspectos de nuestras instalaciones no hayan estado a la altura de sus expectativas. Sus comentarios han sido compartidos con nuestro equipo mientras seguimos mejorando la propiedad.Sincerely / Atentamente,General ManagerSleep Inn & Suites Grand Rapids Southeast – Kentwood
3.0分
商务出差
原文
翻译提供方：Google
按键失灵
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酒店回复: Dear William,Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced with your room keys during your stay. We understand how frustrating that can be, and we’ll be reviewing this issue with our team to ensure it doesn’t happen again. We appreciate your understanding and hope to have another opportunity to provide you with a smoother stay in the future.Estimado William,Gracias por tomarse el tiempo para dejar sus comentarios. Lamentamos los inconvenientes con las llaves de su habitación durante su estancia. Entendemos que puede ser frustrante y revisaremos este asunto con nuestro equipo para evitar que vuelva a ocurrir. Agradecemos su comprensión y esperamos poder ofrecerle una mejor experiencia en su próxima visita.Sincerely,General ManagerSleep Inn & Suites Grand Rapids Southeast – Kentwood
3.0分
其他
原文
翻译提供方：Google
哟很多事情
1.0分
其他
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The place is absolutely terrible, they say they have quiet hours but everyone is up, the rooms look nothing like the pictures, the bathroom was dirty. Terrible experience, I slept on top of my dirty clothes on the bed when I should have slept in my car
1.0分
其他
This hotel was not the best. But the staff was awesome. The breakfast was ok. But the building was not ok.
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酒店回复: Dear Jasmine,Thank you for taking the time to share your feedback. We’re glad to hear that our staff made a positive impression during your stay and that you enjoyed the breakfast. However, we sincerely apologize that the building and overall condition did not meet your expectations.We are currently working on property improvements to enhance the comfort and experience for all our guests. Your comments are truly appreciated and help guide those efforts.Sincerely,General ManagerSleep Inn & Suites Grand Rapids Southeast – Kentwood
4.0分
情侣出游
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Hotel experience was really good (had noisy neighbors but to no fault of the staff)- clean & remodeling so took that into consideration. Decently close to downtown Grand Rapids with lots of food in decent radius
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酒店回复: Dear Aubrie,Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience overall and appreciated our cleanliness and ongoing renovations. We also understand how neighboring noise can impact a stay, and we appreciate your understanding.We’re happy you enjoyed our convenient location and look forward to welcoming you back for an even better stay in the future.Sincerely,General ManagerSleep Inn & Suites Grand Rapids Southeast – Kentwood
1.0分
其他
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Truck noise starting at 4am. Across the street from some sort of distribution center so constantly starting at 4am EVERY DAY beep beep beep beep beep beep of trucks backing up. Locals living there. So, there are domestic disputes consistently.
Older lady at front desk lacks customer service skills..... That is when she's actually at the front desk and not outside smoking, which is most of the time.
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酒店回复: Dear Lori,Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations. We understand how early morning noise and disturbances can impact your rest, and we sincerely apologize for the inconvenience caused by the nearby distribution activity.We also regret that you did not receive the level of service you should expect from our team. Your comments have been shared with our staff for review and retraining to ensure all guests receive prompt, professional service at all times.We appreciate your feedback as it helps us make necessary improvements, and we hope you’ll consider giving us another opportunity in the future.Sincerely,General ManagerSleep Inn & Suites Grand Rapids Southeast – Kentwood
2.0分
情侣出游
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Love a hotel that don’t say on their website they are under construction so you get to hear noise all afternoon and early evening. The girl at the desk will not let you check in 20 minutes early even with a half empty hotel. Hallways smell like paint so bad your eyes will water. But the night desk manager was nice and helpful and the bed was comfortable.
1.0分
其他
It was dirty! See pictures.
They were doing revocation so I give them that but never stay there again.
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酒店回复: Dear Janel,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues you experienced. While we are currently undergoing renovations to enhance the property, this should never affect the cleanliness or comfort of our guests. Your comments have been shared with our housekeeping and management teams to ensure this is addressed immediately.We appreciate your patience during our improvement process and hope you’ll consider giving us another opportunity once renovations are complete.Sincerely,General ManagerSleep Inn & Suites Grand Rapids Southeast – Kentwood
我们没有使用泳池和健身房，但有这些设施作为备选还是很好的。房间很不错，早餐也相当好。我会再来住的，以这个价格能找到这里真是物超所值。
它满足基本要求。然而，设施
按键失灵
哟很多事情
The place is absolutely terrible, they say they have quiet hours but everyone is up, the rooms look nothing like the pictures, the bathroom was dirty. Terrible experience, I slept on top of my dirty clothes on the bed when I should have slept in my car
This hotel was not the best. But the staff was awesome. The breakfast was ok. But the building was not ok.
Hotel experience was really good (had noisy neighbors but to no fault of the staff)- clean & remodeling so took that into consideration. Decently close to downtown Grand Rapids with lots of food in decent radius
Truck noise starting at 4am. Across the street from some sort of distribution center so constantly starting at 4am EVERY DAY beep beep beep beep beep beep of trucks backing up. Locals living there. So, there are domestic disputes consistently.
Older lady at front desk lacks customer service skills..... That is when she's actually at the front desk and not outside smoking, which is most of the time.
Love a hotel that don’t say on their website they are under construction so you get to hear noise all afternoon and early evening. The girl at the desk will not let you check in 20 minutes early even with a half empty hotel. Hallways smell like paint so bad your eyes will water. But the night desk manager was nice and helpful and the bed was comfortable.
It was dirty! See pictures.
They were doing revocation so I give them that but never stay there again.