酒店回复: Thank you for your feedback. We’re glad you found the beds clean and comfortable, and we apologize for the maintenance and cleanliness issues you mentioned. We’ll be addressing them promptly to improve future stays.
1.0分
其他
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As soon as we walked in the room we saw a couple of roaches crawling around on the bed. We immediately got our belongings and went to the front desk. I requested another room and told the attendant why and they didn’t seem surprised nor apologetic, just gave me keys to another room. Once in our new room, it was very dated. Hair was in both beds. Bathroom wasn’t clean. Items were rusted, door to the bathroom had pieces of woods splintered off. We were informed that it takes 5-7 minutes for the water to warm up to take a shower. The seating in the breakfast area was old, worn out. Area near back entrance was filthy with trash overflowing from the garbage can onto the walkway for the duration of our stay. We ended up going to Walmart to purchase pillows, towels, linens, etc just to make it through the weekend.
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酒店回复: We apologize for the inconvenience you experienced during your recent stay. Our property is currently under new ownership and undergoing a full remodel. We hope you will consider visiting us again once the renovations are complete so you can enjoy the improved accommodations.Thank You
2.0分
其他
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Room 206 had no hot water for showers both days stayed. Let it run for over 10 minutes to be sure.
Told the front desk but manager was not there either time when I was reporting the issue.
Was hoping for some sort of discount, but it had to be approved by the manager. Still hoping to hear back.
2.0分
其他
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The staff was fine. The lobby and room smelled extremely strong of cleaning products. Our room was in a very run down condition. There was rust on all the door frames. The bathroom door looked like it had gotten wet and swollen at the bottom. The laminate was lifting on the bottom inch. It was also scuffed and beat up looking. There was paint of something falling off the ceiling in the bathroom. It was hanging down in a huge circle about 2 inches. One of the hand towels looked staibed with either rust or blood. The refrigerator didn’t really get cold and looked beat up. The breakfast tasted fine, but I ended up really sick for a few hours after.
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酒店回复: Thank you for taking the time to share your thoughts. We’re actively working on upgrades and repairs to make our property more enjoyable for our guests. Your feedback truly helps us improve — we hope to welcome you back soon!
1.0分
商务出差
Very messed up rusted tubs ice machines broke down elevator messed up stinks carpet nasty walls baddd looks nothing like pictures
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酒店回复: We apologize for the condition you experienced during your stay. Your feedback has been shared with our management team to ensure these issues are addressed right away. Thank you for letting us know.
1.0分
情侣出游
2/10 room had mold everywhere even the damn mattress had mold never staying here again next time I’ll rather sleep in my car
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酒店回复: We apologize for the condition of your room. This is not acceptable and does not reflect our standards. Our team is taking immediate action to investigate and correct the issue.
4.0分
其他
The motel was very clean. Parts of the hotel needed some updates carpet and chairs in breakfast area. Overall staff was great so was breakfast.
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酒店回复: Thank you so much for your kind words! We’re delighted to hear you enjoyed the cleanliness, friendly staff, and breakfast. We also appreciate your feedback regarding the carpets and chairs in the breakfast area — updates are something we’re actively reviewing. We’re glad you had a pleasant stay overall and look forward to welcoming you back soon!
3.0分
其他
The staff was very friendly but the rooms were not very clean. Housekeeping staff is not doing a good job with cleaning and vacuuming
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酒店回复: Thank you for sharing your feedback. We’re pleased to hear that our staff made a positive impression — we truly appreciate your kind words. However, we’re very sorry to learn that the room cleanliness did not meet expectations. Your comments have been shared with our housekeeping team for immediate review and retraining where necessary. We value your honesty and will use your feedback to improve.
3.0分
其他
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We arrived to find our room very cold- 61*. There was a large section of water soaked carpet under the ac unit. I was able to turn the heat on for an hour. Which made the room more comfortable. Sandy floor in bathtub and shower water temperature was cool to cold. We were tired after a long drive. We notified the management the next morning of room conditions since we were very tired after a long drive and late arrival. Staff were very nice in spite of room issues.
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酒店回复: We appreciate your feedback and sincerely apologize for the maintenance and cleanliness issues you encountered. We’re glad our staff provided friendly service and have shared your comments with our team to ensure improvements.
1.0分
其他
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I never ever will stay here again. The room was nasty. It wasn't clean. I had to change to a second room and that one still was not Clean. Nasty. Bloody tissues on the floor wasn't clean underneath. It was just it was a nasty place to stay. I would never stay there again, not with the experience that I had.
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酒店回复: We sincerely apologize for the condition of your rooms. This is not the standard we uphold, and our team is taking immediate steps to address and correct these issues. Thank you for your honest feedback.
浴室脏乱/破损
大堂椅子破旧
床铺舒适干净
卧室地板很脏
As soon as we walked in the room we saw a couple of roaches crawling around on the bed. We immediately got our belongings and went to the front desk. I requested another room and told the attendant why and they didn’t seem surprised nor apologetic, just gave me keys to another room. Once in our new room, it was very dated. Hair was in both beds. Bathroom wasn’t clean. Items were rusted, door to the bathroom had pieces of woods splintered off. We were informed that it takes 5-7 minutes for the water to warm up to take a shower. The seating in the breakfast area was old, worn out. Area near back entrance was filthy with trash overflowing from the garbage can onto the walkway for the duration of our stay. We ended up going to Walmart to purchase pillows, towels, linens, etc just to make it through the weekend.
Room 206 had no hot water for showers both days stayed. Let it run for over 10 minutes to be sure.
Told the front desk but manager was not there either time when I was reporting the issue.
Was hoping for some sort of discount, but it had to be approved by the manager. Still hoping to hear back.
The staff was fine. The lobby and room smelled extremely strong of cleaning products. Our room was in a very run down condition. There was rust on all the door frames. The bathroom door looked like it had gotten wet and swollen at the bottom. The laminate was lifting on the bottom inch. It was also scuffed and beat up looking. There was paint of something falling off the ceiling in the bathroom. It was hanging down in a huge circle about 2 inches. One of the hand towels looked staibed with either rust or blood. The refrigerator didn’t really get cold and looked beat up. The breakfast tasted fine, but I ended up really sick for a few hours after.
Very messed up rusted tubs ice machines broke down elevator messed up stinks carpet nasty walls baddd looks nothing like pictures
2/10 room had mold everywhere even the damn mattress had mold never staying here again next time I’ll rather sleep in my car
The motel was very clean. Parts of the hotel needed some updates carpet and chairs in breakfast area. Overall staff was great so was breakfast.
The staff was very friendly but the rooms were not very clean. Housekeeping staff is not doing a good job with cleaning and vacuuming
We arrived to find our room very cold- 61*. There was a large section of water soaked carpet under the ac unit. I was able to turn the heat on for an hour. Which made the room more comfortable. Sandy floor in bathtub and shower water temperature was cool to cold. We were tired after a long drive. We notified the management the next morning of room conditions since we were very tired after a long drive and late arrival. Staff were very nice in spite of room issues.
I never ever will stay here again. The room was nasty. It wasn't clean. I had to change to a second room and that one still was not Clean. Nasty. Bloody tissues on the floor wasn't clean underneath. It was just it was a nasty place to stay. I would never stay there again, not with the experience that I had.