酒店回复: Thank you for taking the time to leave us a review! We hope to be able to accommodate you again in the future!
1.0分
其他
It was dirty and nasty. Had wipe the whole room down with cleaning wipes. The remote was sticky and when cleaned off the rag was black, ewww!!!!!!!!!!!!!!!!!
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酒店回复: Dear Guest,We deeply apologise for the condition of the room during your stay. The cleanliness issues you experienced are absolutely unacceptable, and we understand your frustration. Your feedback will be shared with the team to ensure proper cleaning standards are met. We truly regret that your experience was compromised, and we appreciate you bringing this to our attention.
1.0分
家庭亲子
Filthy, roaches, left and had to go somewhere else. Very scary area, lots of homeless people
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酒店回复: Dear Guest,We sincerely apologise for the unpleasant experience you had during your stay. Cleanliness and safety are of utmost importance to us, and we take your concerns seriously. We will address the issues you mentioned with our team to ensure improvements are made. Thank you for your feedback, and we hope to provide a better experience in the future.
2.0分
其他
Friendly staff. Couch was stained. Room was a disrepair. Common areas were in good shape.
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酒店回复: Dear Guest,Thank you for your feedback. We're glad to hear you found our staff friendly and the common areas in good shape. We sincerely apologise for the condition of the couch and room, and we will address these issues with our team to ensure improvements. Your experience is important to us, and we appreciate your comments.
3.0分
其他
Not what I expected
The rooms are kinda old and not up to date. TV was old and raggedy just not the type of choice hotel I would recommend to anyone.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Cincinnati Sharonville.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
3.0分
其他
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Upon arrival we asked for the restroom since we had been on the road for a while. The one restroom was out of order. No A/C in the lobby. Temp had to be in the high 80's in there. Checked into our room. Peculiar order. Had to turn in one of our washcloths because it did not look clean. Still no A/C in the lobby the next morning. Breakfast area was extremely hot. Also noticed bugs in our room the next morning. Could not take a shower because the tub did not look clean. On a positive note, the gentleman that checked us in and out, Knia, was extremely nice and helpful. Housekeeping staff did an outstanding job in preparing our beds. I will never stay there again. I don't do bugs
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Cincinnati Sharonville. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely
4.0分
其他
The refrigerator was not cold and no freezer for our ice packs. They ran out of just about everything for breakfast.
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酒店回复: Dear Deborah,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Sincerely
4.0分
其他
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I enjoyed my stay but when i asked to check i at 1 because it wasnt until 3 i was told it would be $20 i said no and spent time with family so i didnt check in until 9pm . All i wanted was to drop off my things and go but its a nice place
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Cincinnati Sharonville.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a Guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
我们睡得很好，而且位置也不错。不过早餐很普通。没有水果，没有酸奶，也没有牛奶。只有炒鸡蛋和华夫饼。
要上网，你得看几个广告，然后他们才会给你上网。我们房间的马桶松了；我们没有摔下去真是个奇迹。一楼（大堂或餐厅）没有卫生间；如果需要，你得去你的房间。
好的
尼斯酒店
It was dirty and nasty. Had wipe the whole room down with cleaning wipes. The remote was sticky and when cleaned off the rag was black, ewww!!!!!!!!!!!!!!!!!
Filthy, roaches, left and had to go somewhere else. Very scary area, lots of homeless people
Friendly staff. Couch was stained. Room was a disrepair. Common areas were in good shape.
Not what I expected
The rooms are kinda old and not up to date. TV was old and raggedy just not the type of choice hotel I would recommend to anyone.
Upon arrival we asked for the restroom since we had been on the road for a while. The one restroom was out of order. No A/C in the lobby. Temp had to be in the high 80's in there. Checked into our room. Peculiar order. Had to turn in one of our washcloths because it did not look clean. Still no A/C in the lobby the next morning. Breakfast area was extremely hot. Also noticed bugs in our room the next morning. Could not take a shower because the tub did not look clean. On a positive note, the gentleman that checked us in and out, Knia, was extremely nice and helpful. Housekeeping staff did an outstanding job in preparing our beds. I will never stay there again. I don't do bugs
The refrigerator was not cold and no freezer for our ice packs. They ran out of just about everything for breakfast.
I enjoyed my stay but when i asked to check i at 1 because it wasnt until 3 i was told it would be $20 i said no and spent time with family so i didnt check in until 9pm . All i wanted was to drop off my things and go but its a nice place