酒店回复: Dear Guest,Thank you for your feedback. We deeply regret that your experience with customer service and cleanliness did not meet expectations. We take your concerns seriously and will address them with our team to ensure improvements. We appreciate your input and hope to offer you a better experience in the future.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
空调噪音很大，冷凝水滴到房间里。我们入住的最后一天才打扫房间。
1.0分
其他
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Room door was broke and wouldnt close bathtub still had someones hair in it where they shaved. Bed was stained. Staff was non helpfull breakfast was muffins parking was good..will never go back to this hotel
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the cleanliness issues, broken door, and unsatisfactory service you encountered. This is not the standard we aim to provide. Your feedback will be addressed with our housekeeping and management teams to prevent this from happening again.Sincerely,Hotel Manager
4.0分
其他
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Originally given a key to a room that was occupied. Luckily I am an honest person and shut the door and went back to the front desk. I was given a different room and the front desk came to check the occupied room like I was lying. Only muffins for breakfast. Room was great. Location was close to where we needed.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re glad the room and location worked well for you, but we sincerely apologize for the room key error and how it was handled — that should not have happened. We also appreciate your feedback regarding breakfast and will review our offerings.Sincerely,Hotel Manager
2.0分
其他
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The hotel was not horrible but it was not good at all. Due to the smell in the bathroom, the grasshopper in the bathroom, the toilet barely flushing- I didn’t even feel comfortable showering there. There was little stuff all over the floors and baseboards, I’ve never seen that in a hotel before. It was also a non smoking room and there were MANY cigarette holes in the blanket… If you want to do nefarious things: this is a good hotel for you. If you’re just a girl trying to stay somewhere: this is NOT the hotel for you. Spend the extra 30-50 on a different hotel so you can actually feel comfortable being there.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with cleanliness, maintenance, and overall comfort. This is far below the standard we aim to provide. Your comments are being taken seriously so we can make improvements and ensure a safer, more comfortable stay for all guests.Sincerely,Hotel Manager
2.0分
商务出差
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I located and killed the roach underneath the clean towels. I had to locate a receptacle and plug in the microwave so it would function. The room door is so bowed it shows day light around the bottom.
Staff at front desk ignored me when I told them.. have the pictures for later reference..
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酒店回复: Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the condition of your room and the lack of assistance from our front desk staff. Your feedback is taken very seriously, and we will address these concerns immediately to improve our standards and service.Sincerely,Hotel Manager
2.0分
其他
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Very dirty and not maintained well.
The room was dirty. There was hair all over in the tub. The bathroom walls, sink area walls, and toilet had mold. There were ants in the room. The floor was falling apart and dangerous. You had to slam the door very hard just to get it to latch. The bathroom doorknob didn’t work. You could see outside under the door. Great place if you just need a bed to crash in but that’s about it.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness and maintenance issues you encountered, from the mold and ants to the flooring and door concerns. This is not the standard we strive to provide, and your feedback will be addressed immediately with our team to ensure corrective action is taken.Sincerely,Hotel Manager
2.0分
家庭亲子
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Waited several minutes at front desk before anyone showed up for check in. Staff member was very courteous when he arrived though.
Sheets on bed were dirty/stained. Staff did get us a new set.
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酒店回复: Dear Brian Patrick,Thank you for noting the courteous service from our staff and their prompt response in providing fresh sheets. We apologize for the wait at check-in and the stained bedding you encountered. Your feedback helps us improve, and we’ll work on ensuring quicker service and higher housekeeping standards moving forward.Sincerely, Hotel Manager
这是我住过最糟糕的地方了！员工又粗鲁又懒惰！！
没有微波炉，没有椅子。所有东西都坏了，噪音很大，感觉很廉价，很不舒服。外面的环境也很糟糕。员工也一样，我真搞不懂。
他们不懂如何服务顾客。
前台服务很差。接电话的人关机了，根本不听。
房间很脏。
空调噪音很大，冷凝水滴到房间里。我们入住的最后一天才打扫房间。
Room door was broke and wouldnt close bathtub still had someones hair in it where they shaved. Bed was stained. Staff was non helpfull breakfast was muffins parking was good..will never go back to this hotel
Originally given a key to a room that was occupied. Luckily I am an honest person and shut the door and went back to the front desk. I was given a different room and the front desk came to check the occupied room like I was lying. Only muffins for breakfast. Room was great. Location was close to where we needed.
The hotel was not horrible but it was not good at all. Due to the smell in the bathroom, the grasshopper in the bathroom, the toilet barely flushing- I didn’t even feel comfortable showering there. There was little stuff all over the floors and baseboards, I’ve never seen that in a hotel before. It was also a non smoking room and there were MANY cigarette holes in the blanket… If you want to do nefarious things: this is a good hotel for you. If you’re just a girl trying to stay somewhere: this is NOT the hotel for you. Spend the extra 30-50 on a different hotel so you can actually feel comfortable being there.
I located and killed the roach underneath the clean towels. I had to locate a receptacle and plug in the microwave so it would function. The room door is so bowed it shows day light around the bottom.
Staff at front desk ignored me when I told them.. have the pictures for later reference..
Very dirty and not maintained well.
The room was dirty. There was hair all over in the tub. The bathroom walls, sink area walls, and toilet had mold. There were ants in the room. The floor was falling apart and dangerous. You had to slam the door very hard just to get it to latch. The bathroom doorknob didn’t work. You could see outside under the door. Great place if you just need a bed to crash in but that’s about it.
Waited several minutes at front desk before anyone showed up for check in. Staff member was very courteous when he arrived though.
Sheets on bed were dirty/stained. Staff did get us a new set.