酒店回复: Le pedimos disculpas por no haber superado sus expectativas. Esperamos tener la oportunidad de brindarle un mejor servicio en el futuro.
5.0分
其他
原文
翻译提供方：Google
孔菲
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酒店回复: We're thrilled to hear you had a perfect experience at Best Western Plus! Our team works hard to ensure every guest enjoys their stay to the fullest. We appreciate your kind words and hope to welcome you back soon for another fantastic stay.
1.0分
家庭亲子
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This property is shut down permanently. They are still accepting reservations and the business does not exist. We showed up after driving 12 hours and the parking lot had weeds grown over and the whole place was locked down. Absolutely ridiculous.
1.0分
其他
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Hotel is permanently closed! It closed over 3 months ago!!! We were never notified of this, we showed up for our reservation only to find it closed and abandoned. This is unacceptable from anyone but ever more so from a large chain hotel company!!!
1.0分
情侣出游
I never got to check in the property was closed had to find other accommodations in short notice on a holiday weekend.
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酒店回复: Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.
1.0分
其他
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Didn’t get to stay, called me less than an hour before stay and said a water main burst. Asked attendant if she had to call about any other cancellations, to which she responded no. So some how only my room was affected by “water damage”
4.0分
其他
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too expensive for the value
rooms just fine for overnight stay staff not overly friendly but not unfriendly strange thing they parked their cars under the entry cover so we had to park and walk back to the main entry very different no breakfast until after 7 am and not a real breakfast like you expect
1.0分
商务出差
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I had pour WiFi on an unsecured network that got hacked and I’m having issues recovering. When I spoke to the front desk they acted as though I was doing something incorrect. All but one desk attendant seemed as tho they were avoiding customers or smoking, it was the most inconvenient study I’ve had in a while.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Please know that we have never had any issues with guests getting hacked on our WiFi network. We take online security seriously, and all our staff, including the front desk, regularly use the network without any reported issues.That being said, we understand how frustrating your experience must have been, and we will definitely speak with our front desk team to ensure they are providing the best possible service to our guests and addressing any concerns in a more helpful manner.We appreciate you bringing this to our attention, and we hope you’ll give us the chance to provide a more positive experience in the future.
2.0分
其他
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NEVER STAYING AGAIN
Ice machines on floors broken - Laundry Broken- had to pay $12 for hotel staff to wash 1 load - they cahrged me $250. for 10 stained towels. (child got sick vomited ) walked into room 2 minutes later , son sat on end of bed towards TV the entire BED FRAME BROKE - wood pc broke from frame.
WILL NEVER STAY HERE AGAIN !!!!!!!!!!!!
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We understand how frustrating it can be when things don't go as planned.Regarding the ice machine, we regret that the one on the 3rd floor was out of service. However, there is another ice machine available on the 1st floor, and we would have been happy to assist you with that had we known. We also apologize for the inconvenience with the laundry. We understand the importance of having things cleaned promptly, and we appreciate you sharing your concerns about the 12 charge.We are truly sorry to hear about the bed frame breaking. When you mentioned the issue, we offered to have maintenance come in to assess and resolve it, but we respect your decision not to have that done at the time. We are committed to addressing any issues that arise during our guests' stays, and we’re disappointed we didn’t have the chance to make it right for you.As for the towels, we want to clarify that the stains weren’t solely from vomit, and they were outside of the typical usage for standard cleaning. We understand this might have been frustrating, and we appreciate your understanding of our policies.Again, we deeply apologize for these issues, and we truly appreciate your feedback as it helps us improve. We hope you’ll reconsider and allow us another chance to provide you with a better experience in the future.
我的房间很脏。擦脸巾有污渍，而且脏兮兮的。马桶上有干掉的粉色污垢。地板和淋浴间也很脏。我要求换房间，他们把我换到了隔壁房间。第二个房间的擦脸巾同样有污渍，而且脏兮兮的。浴室地板和淋浴间也很脏。淋浴间里有干掉的肥皂渍。地板上有头发和灰尘。马桶座圈背面有干掉的尿渍。走廊很脏，而且没有吸尘。我决定走楼梯，因为电梯等太久了。楼梯间到处都是垃圾，非常脏。我再也不会住这家酒店了。不过，值得一提的是，员工很友好也很专业。早餐不错。前台接待员态度很好，也很专业。
服务不好
他们从来没有打扫过我们的房间，他们缺乏员工
孔菲
This property is shut down permanently. They are still accepting reservations and the business does not exist. We showed up after driving 12 hours and the parking lot had weeds grown over and the whole place was locked down. Absolutely ridiculous.
Hotel is permanently closed! It closed over 3 months ago!!! We were never notified of this, we showed up for our reservation only to find it closed and abandoned. This is unacceptable from anyone but ever more so from a large chain hotel company!!!
I never got to check in the property was closed had to find other accommodations in short notice on a holiday weekend.
Didn’t get to stay, called me less than an hour before stay and said a water main burst. Asked attendant if she had to call about any other cancellations, to which she responded no. So some how only my room was affected by “water damage”
too expensive for the value
rooms just fine for overnight stay staff not overly friendly but not unfriendly strange thing they parked their cars under the entry cover so we had to park and walk back to the main entry very different no breakfast until after 7 am and not a real breakfast like you expect
I had pour WiFi on an unsecured network that got hacked and I’m having issues recovering. When I spoke to the front desk they acted as though I was doing something incorrect. All but one desk attendant seemed as tho they were avoiding customers or smoking, it was the most inconvenient study I’ve had in a while.
NEVER STAYING AGAIN
Ice machines on floors broken - Laundry Broken- had to pay $12 for hotel staff to wash 1 load - they cahrged me $250. for 10 stained towels. (child got sick vomited ) walked into room 2 minutes later , son sat on end of bed towards TV the entire BED FRAME BROKE - wood pc broke from frame.
WILL NEVER STAY HERE AGAIN !!!!!!!!!!!!