酒店回复: Dear valued guest, Thank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney
3.0分
家庭亲子
Lobby and hallway floor and eating area not clean. Room too small. However staff was friendly.
4.0分
其他
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Comfortable Stay
The stay here was comfortable. However, they could use some updates. Breakfast was good, I especially loved the quiche! My husband enjoyed the waffles, eggs, and bacon. Check in was okay, there was a sign that said no one was available, but they’d be right back. We had to wait about 10 minutes before anyone came back to check us in.
This wouldn’t be my first option if I were looking to come back, but I would stay again if I needed to.
2.0分
其他
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Disappointed
The room itself was pretty dirty and disheveled. Broken drawers and racks in the closet. It could use a deep cleaning from top to bottom. But we found roaches in the kitchen and behind the headboard the last morning of our stay. We booked it based on the excellent rating and it was surprisingly bad.
3.0分
其他
Someone in the room next to me smoked cigarettes and it was a bad smell
4.0分
家庭亲子
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The staff at this hotel are SO nice. Every time I had a question or need they went above and beyond being helpful. The room was nice, the kitchen is very handy. My only snag during my stay was our garbage disposal wasn't working and after the first day the sink in the kitchen would fill with water quickly, making washing dishes difficult. I asked about it twice, but I think they were having trouble getting maintenance out. I would stay here again!
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酒店回复: Thank you for your great feedback.We hope your travels bring you back to McKinney.
1.0分
其他
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We ended up changing rooms three times due to either bedding not available, AC broken and not cooling, or rooms just being dirty. The mattress on sofa bed in the last room we got to had huge dirty stains, the sheets on it had not been changed. Fortunately, we had only one night stay, but it was horrible and gross.
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酒店回复: Thank you for providing feedback on your guest stay. We sincerely apologize for any inconvenience due to the AC and the sofa sleeper mattress issues. We will get these items resolved on our side.
整体入住体验还行，但我们住的那周房间都没打扫。第一天他们只是把床单随便搭在床上，没更换任何床品和毛巾。
酒店比较拥挤 不是很舒适
根本不像图片或描述。我在那里站了 20 分钟，大声喊叫并要求前台人员办理入住。房间又脏又坏。根本没有清洁服务。床没整理好，毛巾放在地板上。我们甚至没有住第二晚，因为太恶心了，但无法取消
优秀的接待服务
Lobby and hallway floor and eating area not clean. Room too small. However staff was friendly.
Comfortable Stay
The stay here was comfortable. However, they could use some updates. Breakfast was good, I especially loved the quiche! My husband enjoyed the waffles, eggs, and bacon. Check in was okay, there was a sign that said no one was available, but they’d be right back. We had to wait about 10 minutes before anyone came back to check us in.
This wouldn’t be my first option if I were looking to come back, but I would stay again if I needed to.
Disappointed
The room itself was pretty dirty and disheveled. Broken drawers and racks in the closet. It could use a deep cleaning from top to bottom. But we found roaches in the kitchen and behind the headboard the last morning of our stay. We booked it based on the excellent rating and it was surprisingly bad.
Someone in the room next to me smoked cigarettes and it was a bad smell
The staff at this hotel are SO nice. Every time I had a question or need they went above and beyond being helpful. The room was nice, the kitchen is very handy. My only snag during my stay was our garbage disposal wasn't working and after the first day the sink in the kitchen would fill with water quickly, making washing dishes difficult. I asked about it twice, but I think they were having trouble getting maintenance out. I would stay here again!
We ended up changing rooms three times due to either bedding not available, AC broken and not cooling, or rooms just being dirty. The mattress on sofa bed in the last room we got to had huge dirty stains, the sheets on it had not been changed. Fortunately, we had only one night stay, but it was horrible and gross.