I hada few issues with this hotel. First on check in they Required a $100 Cash deposit in case of room . Also there was a lot of black mold on all 3 wall of the shower. I took photos of it. I mentioned it at check out and they said they have told the manager mager before. damages. I. Asked what if I do not yhave a hundred in cash. No answer
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Morehead. We're really sorry to learn about the experience you had during your visit, especially regarding the deposit and mold. That's not the kind of experience we want for our guests. We'll be sure to share your feedback with our team.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
1.0分
朋友出游
They only had stale muffins and toast.plus i have a video of the fireman prying our door open because we were l8cked out.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Morehead. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concern you had regarding with the complimentary breakfast and the situation you had encountered because of the door. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,ReysheRed Roof Management RediResponse Specialist
2.0分
朋友出游
Paying a $100 cash deposit upon check in. The room was dirty and had cockroaches.
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酒店回复: Dear Hotel Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Morehead. I was saddened to read that your stay fell short of your expectations due to the cockroaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JohnRed Roof Management RediResponse Specialist
1.0分
情侣出游
They do not hold reservations. I paid the days before and when I went to check in no rooms were available.
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酒店回复: Dear Valued Guest,Thank you for sharing your experience at Red Roof Inn Morehead. I am very sorry to hear about the trouble you experienced with your reservation. I have researched your reservation and verified that it has been canceled and no charges were made.We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We value your patronage and hope to provide a better experience in the future.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
情侣出游
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Peddlers mall nearby the floor had not been swept right you could feel stuff on your feet when you walked across it. The tiles were falling off of the jet tub no coffee maker in the room.
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酒店回复: Dear Valued Guest,Red Roof Inn Morehead. I am very sorry to hear about the issues you experienced during your stay, particularly regarding the cleanliness of your room and the condition of the jet tub. I understand your disappointment with the state of the floor and the disrepair of the tiles. We also regret the absence of a coffee maker in your room. Please know that we take these concerns seriously at Red Roof and will address them with our teams immediately. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,MatthewRed Roof Management RediResponse Specialist
2.0分
其他
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Not bad for the price.
Not such a good hotel. Beds were great for comfort! Staff was nice! No housekeeping came into our room to tidy up and refresh linens during our 3 night stay, no shampoo in the container in the shower, no towels and wash rags in the bathroom, found a live roach in the bathroom, and the pool was closed down by the health department.
2.0分
其他
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Dont expect quality for cheap rooms
Was expecting a pool but it was closed by public health. Wasnt offered a discount. Hallways were never vacuumed while we were there. One of the exits door closures never worked. Door slammed shut when people exited. And key card machile whould not make keys correctly. Attendent had to try about 25 times to get a second key coded.
5.0分
情侣出游
Friendly front desk, easy check-in. Could use some renovation/love, but affordable, safe, and friendly!
4.0分
其他
While it is getting rundown, it was clean and comfortable.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Morehead. We appreciate you highlighting both the cleanliness and comfort you experienced during your stay. We also acknowledge your feedback regarding the property's condition. Your feedback is valuable as we continuously work to enhance our guests’ experiences. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you are comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope to see you again at Red Roof the next time you are in the area. Sincerely,JoeRed Roof ManagementRediResponse Specialist
网上的信息说房间里有婴儿床和折叠床，但酒店工作人员说没有，而且他们根本不知道有这些。欧陆式早餐包括速溶燕麦片、吐司和果汁。我们房间里没有毛巾，只能自己去要。我们的微波炉坏了。工作人员很友善，但在我看来，这个地方管理得不太好。
I hada few issues with this hotel. First on check in they Required a $100 Cash deposit in case of room . Also there was a lot of black mold on all 3 wall of the shower. I took photos of it. I mentioned it at check out and they said they have told the manager mager before. damages. I. Asked what if I do not yhave a hundred in cash. No answer
They only had stale muffins and toast.plus i have a video of the fireman prying our door open because we were l8cked out.
Paying a $100 cash deposit upon check in. The room was dirty and had cockroaches.
They do not hold reservations. I paid the days before and when I went to check in no rooms were available.
Peddlers mall nearby the floor had not been swept right you could feel stuff on your feet when you walked across it. The tiles were falling off of the jet tub no coffee maker in the room.
Not bad for the price.
Not such a good hotel. Beds were great for comfort! Staff was nice! No housekeeping came into our room to tidy up and refresh linens during our 3 night stay, no shampoo in the container in the shower, no towels and wash rags in the bathroom, found a live roach in the bathroom, and the pool was closed down by the health department.
Dont expect quality for cheap rooms
Was expecting a pool but it was closed by public health. Wasnt offered a discount. Hallways were never vacuumed while we were there. One of the exits door closures never worked. Door slammed shut when people exited. And key card machile whould not make keys correctly. Attendent had to try about 25 times to get a second key coded.
Friendly front desk, easy check-in. Could use some renovation/love, but affordable, safe, and friendly!
While it is getting rundown, it was clean and comfortable.