酒店回复: Dear Guest,Thank you for your feedback. If you have any further questions or concerns, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Sincerely, Ann WetzelGeneral Manager
4.0分
其他
Great Staff and Nice hotel
Very friendly staff and nice hotel. The only drawback was that the pool was out of service.
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酒店回复: Dear Theresa,Thank you for your feedback and 3/5 rating. We appreciate your understanding about the older rooms and are glad to hear that you found our location convenient. We're committed to enhancing our accommodations and hope to exceed your expectations during your next stay with us.Sincerely, General Manager
3.0分
其他
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The rooms need attention with some patches on walls but no paint repair and it didn't look like housekeeping had vacuumed. A tornado went through this area so they are working on things. Breakfast was the best!
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酒店回复: Dear Jodi,Thank you for your feedback. We understand that the condition of the rooms did not meet your expectations. We are indeed working on improvements, especially after the recent tornado. We are glad to hear that you enjoyed the breakfast. Your feedback is valuable in helping us improve our services. Thank you for choosing to stay with us.Sincerely, General Manager
4.0分
其他
Nice room
The only thing I had an issue with was the ice bucket. The under side of the lid was nasty and greasy. Other than that everything was great!
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酒店回复: Dear Amanda,Thank you for your stay. We're pleased to hear that you had a great experience overall. However, we apologize for the issue with the ice bucket lid. Your comment will be addressed with our housekeeping team to ensure such oversights are avoided in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay.Sincerely, General Manager
5.0分
商务出差
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The 2 ladies at check in were very friendly. The WiFi was not working due to a tornado that had come through the city a week before and they were very apologetic for that l.
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酒店回复: Dear Guest,Thank you for your feedback. We're glad to hear that the two ladies at check-in were very friendly. We apologize for the inconvenience caused by the WiFi issues due to the recent tornado, and we appreciate your understanding. Our team is committed to ensuring a comfortable stay for all our guests, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely, General Manager
4.0分
家庭亲子
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It was in okay condition, the carpet was worn and dirty looking, the mattress was hard, the building looked fairly old and run down. The staff was amazing, very nice. The outside was very well landscaped. The breakfast was nicely presented and clean area. The nearby neighborhood was somewhat like a junkyard, but that’s not the hotels fault. The bathroom had half of the lights burned out, and the room was very very dark, it was hard to do my makeup. Bring a light. The pillows were excellent and the sheets seemed clean and fresh. It was bug free and quiet. Probably the best place in town, so there’s that.
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酒店回复: Dear Dianna,Thank you for your review. We appreciate your kind words about our staff, landscaping, and breakfast presentation. We apologize for the issues with the worn carpet, hard mattress, and bathroom lighting. Your feedback helps us improve. We're glad you found the room bug-free and quiet, with excellent pillows and clean sheets. I look forward to hosting you again!Sincerely, General Manager
2.0分
其他
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The staff was rarely at the front desk and they were not very friendly. The cleaning crew did not clean the room and only restocked the towels and took out the trash. The bed was super uncomfortable and sounded like it was breaking at the edge of you sat down.
3.0分
其他
Needs some TLC
Hotel needs some updates. Carpet in room was sad, but it was clean and the staff was nice. Just needs some sprucing up.
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酒店回复: Dear Guest,Thank you for your feedback. We appreciate your compliments about our clean rooms and friendly staff. We understand your comments about the need for updates, and we'll certainly take them into consideration as we strive to improve our facilities. Your satisfaction is important to us, and we hope to welcome you back in the future to experience any improvements we make. Thank you for choosing us for your stay.Sincerely, General Manager
3.0分
其他
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A rocky start
Checked in around 8 p.m. after a long day. Was given a key and went to room only to find the beds unmade. Went back down and promptly received new room assignment. The staff is VERY nice. No complaints there. I was told the hotel is under new management and they are aware of cleaning staff issues.
Hotel is a little run down. Ice maker out of order on my floor. Pool is closed. Feels like it needs a little cleaning. The air freshener is pumping strong, though! Lol.
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酒店回复: Dear Lisa,Thank you for sharing your experience with us. We apologize for the rocky start to your stay, and we're glad to hear that our staff handled the situation promptly and with kindness. Your feedback regarding the cleanliness issues, maintenance issues like the ice maker and pool closure, and the overall condition of the hotel is noted, and we will work diligently to address these concerns. We appreciate your understanding and patience as we work to improve under new management. Sincerely, Ann WetzelGeneral Manager
5.0分
家庭亲子
Clean and super quiet , variety breakfast options! Me and my family loved we will be back to this hotel if we’re ever around Oklahoma !
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酒店回复: Dear Erica,Thank you for your wonderful 5-star review! We're thrilled to hear that you found our hotel clean, super quiet and enjoyed the variety of breakfast options. It's fantastic to know that you and your family loved your stay and that you plan to return if you're ever in the Oklahoma area again. We can't wait to welcome you back and provide you with another great experience!Sincerely, Ann WetzelGeneral Manager
好的
Great Staff and Nice hotel
Very friendly staff and nice hotel. The only drawback was that the pool was out of service.
The rooms need attention with some patches on walls but no paint repair and it didn't look like housekeeping had vacuumed. A tornado went through this area so they are working on things. Breakfast was the best!
Nice room
The only thing I had an issue with was the ice bucket. The under side of the lid was nasty and greasy. Other than that everything was great!
The 2 ladies at check in were very friendly. The WiFi was not working due to a tornado that had come through the city a week before and they were very apologetic for that l.
It was in okay condition, the carpet was worn and dirty looking, the mattress was hard, the building looked fairly old and run down. The staff was amazing, very nice. The outside was very well landscaped. The breakfast was nicely presented and clean area. The nearby neighborhood was somewhat like a junkyard, but that’s not the hotels fault. The bathroom had half of the lights burned out, and the room was very very dark, it was hard to do my makeup. Bring a light. The pillows were excellent and the sheets seemed clean and fresh. It was bug free and quiet. Probably the best place in town, so there’s that.
The staff was rarely at the front desk and they were not very friendly. The cleaning crew did not clean the room and only restocked the towels and took out the trash. The bed was super uncomfortable and sounded like it was breaking at the edge of you sat down.
Needs some TLC
Hotel needs some updates. Carpet in room was sad, but it was clean and the staff was nice. Just needs some sprucing up.
A rocky start
Checked in around 8 p.m. after a long day. Was given a key and went to room only to find the beds unmade. Went back down and promptly received new room assignment. The staff is VERY nice. No complaints there. I was told the hotel is under new management and they are aware of cleaning staff issues.
Hotel is a little run down. Ice maker out of order on my floor. Pool is closed. Feels like it needs a little cleaning. The air freshener is pumping strong, though! Lol.
Clean and super quiet , variety breakfast options! Me and my family loved we will be back to this hotel if we’re ever around Oklahoma !