酒店回复: We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work
1.0分
其他
原文
翻译提供方：Google
很脏，有蟑螂，而且很臭。我不得不出去买清洁产品。太糟糕了，我再也不会呆在那里了
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酒店回复: So sorry to here that you did not have a good stay as that's what we strive for to make sure all our guest feels like home Please give me a call to discuss your stay and once again we apologize.
1.0分
家庭亲子
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I am writing this because this was a horrible hotel first when checking in the front desk clerk was very rude and just seemed mad at the world he then proceeded to put my family and I into a room that isn't fit for dogs the floors and walls were not cleaned and my daughter had to clean it all up the only thing the maids did do was make the beds and take the garbage out the tile just before you stepped into the bathroom bowed and it felt like you would fall thru the toilet wouldn't flush that is the only thing maintenance fixed the smoke detector beeped every time someone took a shower the roo also had roaches my daughter found there nest it's in the fridge there was underwear under the sink on the pipes didn't touch that it's gross there was mold in the room they gave us a gross hot plate to cook with it must have had ten layers of grease on it the tub you can't take a bath just a shower we did report everything wrong nothing ever got fixed except the toilet that didn't want to flush that was the only time we saw maintenance I am very unhappy this room was a health hazard and we had to tape the widow cause it was falling out it's plexy glass nothing about this room is worth what they charged us it's not worth anything
9 / 13
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酒店回复: We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve. Your feedback about the cleanliness of our facilities is greatly appreciated. We are continuously working on improving our services, and your comments help us focus on what matters most to our guests
1.0分
家庭亲子
I had a terrible stay. The room had roaches, and the beds made my skin itch badly. I wouldn’t recommend this hotel to anyone and won’t be returning.
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酒店回复: Dear Leilani, We are sorry to hear about your experience, and we sincerely apologize for any discomfort and inconvenience you experienced. What you've described is far from the standards we strive to uphold, and we take reports like yours seriously. Please know that our property is routinely serviced by a licensed pest control company. However, we have shared your comments with them to ensure this is investigated and resolved. Cleanliness and guest comfort are our top priorities, and we appreciate you bringing these matters to our attention.
5.0分
其他
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The only employee there that actually cares is Steven he's the manager and he helps any and all guests with their complaints and concerns other employees aren't like him at all he goes above and beyond without him that hotel will be sh** just keeping it real
5.0分
其他
Very well kept up rooms very polite welcoming property management als likke the assertive and attendant to my needs
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酒店回复: Knights inn would love to welcome you back as we Stive to make every guest feel at home.
5.0分
其他
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So glad I didn't go by those bad reviews online! Room was super clean. The only roach we saw was dead and that was the last day of our stay. Friendly management and all appliances worked
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酒店回复: The management and team would like to say thanks as we strive to make u feel at home. Thanks for such a great review !!
1.0分
其他
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It was 30° out the heater broke no refund!!
I arrived. I checked in. They were nice enough to give me an early check-in later on that day. I put on the heater before I left because it was really cold out. I came back. It was blowing cold air. My room was frigid. It was uninhabitable. I asked the front desk lady for another room. She would not give me one so I had to crash in my buddies room. The next day I went to the front desk explain to him that I had to leave the room and they wouldn’t even give me another place to sleep last night I told him I want my money back. He said no I said can I have a Comp night? He said no don’t waste your money.
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酒店回复: I offered the guest a discounted room he stated that he had to go into his friends room witch on video we seen his friend leaving around 5 this morning with no one in room because i checked if he have any questions please have him contact directly to the front office thanks again
5.0分
商务出差
Only thing that did not work was the microwave but other then that everything else was amazing
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酒店回复: Thanks For such a great review we will address the issue about the microwave and hope to see you soon again Have a great day.
5.0分
其他
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the hotel was great , the TV works well the room is a little dirty, but we only had one night. My mom was grossed out when she saw cockroach crawing on the nightstand. We stayed for one night and orderd a uber and went to the Orlando Airport . We flew away to Denver and my stepdad picked us up and drove us back to our house. I thought that the hotel was kinda cool but also a little bit of a dump as well. But it's a lot better than Kights Inn Heandlae beach witch was cool and a bit of a dump as well. I would get everyone who is saving money is more than wecome to stay here.
非常干净和优质的服务
很脏，有蟑螂，而且很臭。我不得不出去买清洁产品。太糟糕了，我再也不会呆在那里了
I am writing this because this was a horrible hotel first when checking in the front desk clerk was very rude and just seemed mad at the world he then proceeded to put my family and I into a room that isn't fit for dogs the floors and walls were not cleaned and my daughter had to clean it all up the only thing the maids did do was make the beds and take the garbage out the tile just before you stepped into the bathroom bowed and it felt like you would fall thru the toilet wouldn't flush that is the only thing maintenance fixed the smoke detector beeped every time someone took a shower the roo also had roaches my daughter found there nest it's in the fridge there was underwear under the sink on the pipes didn't touch that it's gross there was mold in the room they gave us a gross hot plate to cook with it must have had ten layers of grease on it the tub you can't take a bath just a shower we did report everything wrong nothing ever got fixed except the toilet that didn't want to flush that was the only time we saw maintenance I am very unhappy this room was a health hazard and we had to tape the widow cause it was falling out it's plexy glass nothing about this room is worth what they charged us it's not worth anything
I had a terrible stay. The room had roaches, and the beds made my skin itch badly. I wouldn’t recommend this hotel to anyone and won’t be returning.
The only employee there that actually cares is Steven he's the manager and he helps any and all guests with their complaints and concerns other employees aren't like him at all he goes above and beyond without him that hotel will be sh** just keeping it real
Very well kept up rooms very polite welcoming property management als likke the assertive and attendant to my needs
So glad I didn't go by those bad reviews online! Room was super clean. The only roach we saw was dead and that was the last day of our stay. Friendly management and all appliances worked
It was 30° out the heater broke no refund!!
I arrived. I checked in. They were nice enough to give me an early check-in later on that day. I put on the heater before I left because it was really cold out. I came back. It was blowing cold air. My room was frigid. It was uninhabitable. I asked the front desk lady for another room. She would not give me one so I had to crash in my buddies room. The next day I went to the front desk explain to him that I had to leave the room and they wouldn’t even give me another place to sleep last night I told him I want my money back. He said no I said can I have a Comp night? He said no don’t waste your money.
Only thing that did not work was the microwave but other then that everything else was amazing
the hotel was great , the TV works well the room is a little dirty, but we only had one night. My mom was grossed out when she saw cockroach crawing on the nightstand. We stayed for one night and orderd a uber and went to the Orlando Airport . We flew away to Denver and my stepdad picked us up and drove us back to our house. I thought that the hotel was kinda cool but also a little bit of a dump as well. But it's a lot better than Kights Inn Heandlae beach witch was cool and a bit of a dump as well. I would get everyone who is saving money is more than wecome to stay here.