stayed at the knights Inn 5870 S. Orange Blossom Trail earlier this month. One thing I noticed is that the price on the marquee is never the same price that your are charged, aside from the normal fees... a $30-$40 difference. I don't travel much so that might be the norm, but renting a room and having it smell as if the previous guest was a chain smoker is NOT! Aside from that, at least the room was "clean". What also isn't the norm is having the employee who works at the front desk, whom by the way wasn't the employee whom rented me the room, banging on my door at 1:30 in the morning, waking me up out of my sleep, accusing me of having an unregistered guest in my room, that he claimed to see on the surveillance camera, and demanding to "see I.D. His attitude was nasty and highly unprofessional. My first question to whom is in charge is... why don't your employees wear identification??? Having signs posted in your room stating to "not open your door to people you don't know", and then have staff with bad attitudes and no badge, no I.D., demanding you to open your door to verify unregistered, imaginary people, is beyond the pale. The only room available at the time was a 2-bed room, which i rented. There would be no reason for me to "sneak in " anyone, let alone lie about it. at checkout time i open my door, to have a "Rules and Etiquette" notice attached to my door. speaking with the early shift person in charge about the incident, his only response was "You're not getting a refund". Obviously, it would not have benefitted me talking to anyone of any authority at that location, so I chose to post my grievances here, Your staff ...if nothing else, should have clear and recognizable Identification when dealing with guests, and the minimum of training on how to deal with the public, and not sounding like a street ****.

The woman at the front desk was rude and acted as if we were an inconvenience when we tried to check in. The room was beyond disgusting. Found multiple roaches in the room and they even got in our belongings. We couldn't shower because the shower hadn't been cleaned in what appeared to be a long time. There were dirt footprints in it as well as pimple patches stuck to the walls. The toilet seat wasn't connected so it swung off the toilet. There was a large hole in the wall in the bathroom. Overall, terrible establishment.

I am writing this because this was a horrible hotel first when checking in the front desk clerk was very rude and just seemed mad at the world he then proceeded to put my family and I into a room that isn't fit for dogs the floors and walls were not cleaned and my daughter had to clean it all up the only thing the maids did do was make the beds and take the garbage out the tile just before you stepped into the bathroom bowed and it felt like you would fall thru the toilet wouldn't flush that is the only thing maintenance fixed the smoke detector beeped every time someone took a shower the roo also had roaches my daughter found there nest it's in the fridge there was underwear under the sink on the pipes didn't touch that it's gross there was mold in the room they gave us a gross hot plate to cook with it must have had ten layers of grease on it the tub you can't take a bath just a shower we did report everything wrong nothing ever got fixed except the toilet that didn't want to flush that was the only time we saw maintenance I am very unhappy this room was a health hazard and we had to tape the widow cause it was falling out it's plexy glass nothing about this room is worth what they charged us it's not worth anything

The only employee there that actually cares is Steven he's the manager and he helps any and all guests with their complaints and concerns other employees aren't like him at all he goes above and beyond without him that hotel will be sh** just keeping it real

So glad I didn't go by those bad reviews online! Room was super clean. The only roach we saw was dead and that was the last day of our stay. Friendly management and all appliances worked

It was 30° out the heater broke no refund!!

I arrived. I checked in. They were nice enough to give me an early check-in later on that day. I put on the heater before I left because it was really cold out. I came back. It was blowing cold air. My room was frigid. It was uninhabitable. I asked the front desk lady for another room. She would not give me one so I had to crash in my buddies room. The next day I went to the front desk explain to him that I had to leave the room and they wouldn’t even give me another place to sleep last night I told him I want my money back. He said no I said can I have a Comp night? He said no don’t waste your money.