酒店回复: Hi Troy,Thank you for bringing this to our attention. We truly regret any inconvenience caused during your stay.Upon review, we found that two reservations were made under your name via a third-party platform. At check-in, our team informed you about both bookings and provided all the necessary documentation showing the details of these reservations.We understand you wished to cancel one of the bookings; however, since both reservations were subject to the third party’s cancellation policy, we were unable to process the cancellation. For any further concerns or clarification, we recommend contacting the third-party platform directly, as they oversee the terms and conditions of the bookings made through their system.We value your feedback and hope to serve you better in the future.
酒店回复: Hi Doug, Thank you so much for your 8 out of 10 rating! We truly appreciate your feedback and are glad to hear you had a positive stay. We hope to welcome you back again soon!
1.0分
家庭亲子
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When we first checked in, we were given a room on the first floor. It was dark, dingy and smelled like stale smoke from the 80s. When I asked to switch rooms I was told there were no other rooms available and was offered air freshner. When I tried to cancel, they offered me a "suite" which was just a basic room. Unless you're looking for very cheap basic accomodation, I would not stay here.
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酒店回复: Thank you for sharing your experience, and please accept our sincere apologies for the discomfort you encountered during your stay. The condition of the first room you were given is far below our standards, and we regret that it made such a poor first impression. We’re also sorry that our initial response did not adequately address your concerns.We understand how frustrating it must have been to feel that no suitable alternative was available, and we apologize that the room offered as a “suite” did not meet your expectations. Your feedback is extremely valuable, and we will be reviewing these issues with our team to ensure they are properly addressed.Thank you again for bringing this to our attention.
3.0分
情侣出游
Extremely professional and courteous staff, running an average hotel. A reduction of 1 star for the lack of a safe in the room.
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酒店回复: Hi Jonathan, Thank you so much for your kind words about our staff, we truly appreciate it. We’re sorry for the inconvenience caused by the lack of a safe in the room, and we’ll certainly take your feedback into consideration for future improvements.
房间非常棒，干净整洁。床和枕头都很舒服。地理位置对我们来说很方便，而且靠近加油站和餐馆。员工非常出色，非常友好，而且非常乐意让我们晚上使用早餐区与团队聚会。免费早餐也很新鲜美味。强烈推荐预订。
房间非常干净舒适！我们下次还会再来的！
如果你正在寻找一间脏乱差、臭气熏天的酒店房间，这里绝对是你的不二之选！我们走进房间，立刻扑面而来的是霉味弥漫的空气、脏兮兮的地毯、满地的污渍、原本洁白的窗帘泛黄，浴室里还有头发……真恶心！真希望可以附上照片给你们看，可惜不行 :(
******* 我试图为这次糟糕的住宿申请退款，但酒店拒绝了，而且一点也不热情。如果可以的话，我给它打0/5分！请绝对不要来这家酒店，我完全不推荐！
虫子、血迹、水压不足
很遗憾，我们的住宿体验极其令人失望，说实话，简直恶心。枕套和床上都有血迹。淋浴水压极小，几乎不可能把洗发水和护发素从头发上冲洗干净。上床前还弄死了一条巨型蜈蚣。上床后，发现床头天花板上有一只蜘蛛，我们也不得不把它弄死。我们当时恶心极了。
我们预订时出了点问题，工作人员却不愿意帮忙解决。我们只预订了一间房，结果却被收取了两间房的费用。
另一家酒店选择使用单独的房间加热器/空调，压缩机噪音很大，整晚频繁启动，让住客无法安然入睡。
此外，床上用品是半尺寸羽绒被，没有床单和毯子可供选择。真讨厌！
早餐还行。
地理位置优越
好的
When we first checked in, we were given a room on the first floor. It was dark, dingy and smelled like stale smoke from the 80s. When I asked to switch rooms I was told there were no other rooms available and was offered air freshner. When I tried to cancel, they offered me a "suite" which was just a basic room. Unless you're looking for very cheap basic accomodation, I would not stay here.
Extremely professional and courteous staff, running an average hotel. A reduction of 1 star for the lack of a safe in the room.