酒店回复: Hi Troy,Thank you for bringing this to our attention. We truly regret any inconvenience caused during your stay.Upon review, we found that two reservations were made under your name via a third-party platform. At check-in, our team informed you about both bookings and provided all the necessary documentation showing the details of these reservations.We understand you wished to cancel one of the bookings; however, since both reservations were subject to the third party’s cancellation policy, we were unable to process the cancellation. For any further concerns or clarification, we recommend contacting the third-party platform directly, as they oversee the terms and conditions of the bookings made through their system.We value your feedback and hope to serve you better in the future.
The room was clean but very gloomy and the TV got very few stations, very frustrating to navigate.
The breakfast was good.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed the breakfast and found the room clean. We’re sorry to learn that the lighting and TV channels didn’t meet your expectations — we’ll look into improving both for a better guest experience. We appreciate your comments and hope to welcome you again in the future.
1.0分
家庭亲子
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This is the 1st hotel that I have stayed in where you have to pay for a crib. We don’t pay for our beds, why do we have to pay for a bed for a baby?
The shower does not have much water pressure.
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酒店回复: We sincerely apologize for any inconvenience you experienced during your stay, particularly with the shower water pressure. Our maintenance team has been notified to look into this issue to ensure it is promptly addressed.Regarding the charge for the crib, we understand your concerns. Please note that, as stated on our website, there is an additional fee for cribs or extra beds. This helps us cover the costs of maintaining and sanitizing these items to ensure they are clean, safe, and comfortable for our youngest guests.
4.0分
朋友出游
Parking lot around hotel was pretty beat up, rooms smell a bit musty. Staff were very friendly and complimentary breakfast was good
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酒店回复: Thank you for sharing your feedback with us.We’re glad to hear that you enjoyed the complimentary breakfast and found our staff to be friendly—your kind words mean a lot to the team!We’re sorry to hear about the condition of the parking lot and the musty smell in the room. Please know that your comments have been noted and shared with the appropriate departments so we can work on making improvements.We appreciate you taking the time to let us know about your experience, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.
4.0分
商务出差
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It was fine, over 200 a night for a very old room, dirty carpets, tiny bathroom, curtains that don't fit or cover windows, i stay there because there's no alternative for the area i want to be in .
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that your recent stay did not meet your expectations. We understand your concerns regarding the room condition and will be reviewing your comments with our team to ensure improvements are made. Your comfort is very important to us, and we truly appreciate you choosing us despite the limited options in the area.
房间非常棒，干净整洁。床和枕头都很舒服。地理位置对我们来说很方便，而且靠近加油站和餐馆。员工非常出色，非常友好，而且非常乐意让我们晚上使用早餐区与团队聚会。免费早餐也很新鲜美味。强烈推荐预订。
房间非常干净舒适！我们下次还会再来的！
如果你正在寻找一间脏乱差、臭气熏天的酒店房间，这里绝对是你的不二之选！我们走进房间，立刻扑面而来的是霉味弥漫的空气、脏兮兮的地毯、满地的污渍、原本洁白的窗帘泛黄，浴室里还有头发……真恶心！真希望可以附上照片给你们看，可惜不行 :(
******* 我试图为这次糟糕的住宿申请退款，但酒店拒绝了，而且一点也不热情。如果可以的话，我给它打0/5分！请绝对不要来这家酒店，我完全不推荐！
虫子、血迹、水压不足
很遗憾，我们的住宿体验极其令人失望，说实话，简直恶心。枕套和床上都有血迹。淋浴水压极小，几乎不可能把洗发水和护发素从头发上冲洗干净。上床前还弄死了一条巨型蜈蚣。上床后，发现床头天花板上有一只蜘蛛，我们也不得不把它弄死。我们当时恶心极了。
我们预订时出了点问题，工作人员却不愿意帮忙解决。我们只预订了一间房，结果却被收取了两间房的费用。
另一家酒店选择使用单独的房间加热器/空调，压缩机噪音很大，整晚频繁启动，让住客无法安然入睡。
此外，床上用品是半尺寸羽绒被，没有床单和毯子可供选择。真讨厌！
早餐还行。
The room was clean but very gloomy and the TV got very few stations, very frustrating to navigate.
The breakfast was good.
This is the 1st hotel that I have stayed in where you have to pay for a crib. We don’t pay for our beds, why do we have to pay for a bed for a baby?
The shower does not have much water pressure.
Parking lot around hotel was pretty beat up, rooms smell a bit musty. Staff were very friendly and complimentary breakfast was good
It was fine, over 200 a night for a very old room, dirty carpets, tiny bathroom, curtains that don't fit or cover windows, i stay there because there's no alternative for the area i want to be in .