酒店回复: Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and, please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
酒店回复: Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and, please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
4.0分
家庭亲子
原文
翻译提供方：Google
缺乏整体清洁
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酒店回复: We value your business and would love the opportunity to provide you with better experience on your next visit. –
1.0分
情侣出游
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If catfishing was a hotel, this would be the one. Absolutely nothing like the pictures or description. Towels were stained and dirty as if they hadn't even been washed. (or just rinsed with water and nothing else). Shower was dirty from the people before us with hair, dirt, hand bands, and a razor lid and the water was nasty. Several cockroaches. Bedding was also just as dirty as the towels. Floor was filthy. After just a few steps, your feet or socks were BLACK. The air did not hardly work. We had it on 60 degrees, constant fan. The fan barely ran and it did not get below 74 in there the whole time. The rooms were not noise proof whatsoever. We heard everything from everywhere. The breakfast was very limited compared to what was advertised. The side emergency doors were propped open, and had what one could only assume were homeless, drug ******* hanging outside of them. I witnessed a female performing sexual acts on a man right outside the door. The parking lot was full of trash, more homeless people, and sketchy activity. The pet area was full of poop and no bags were in the "pet station". Upon checking in, there was a man sleeping in the lobby on the couch. The pool is in a very strange location and appeared to have construction going on so we did not even get close to it. It also appeared dirty and was very, very small compared to what is advertised. Overall, I am glad my dog, boyfriend and I are safe, and nothing happened to my vehicle. but I would NEVER stay here again.
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酒店回复: Thank you for sharing your feedback. We deeply apologize for the unacceptable conditions you encountered. We are investigating every concern and taking immediate corrective action. Please contact us at our guest relations team at your earliest convenience so we can make this right.
1.0分
其他
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Worst Hotel
Actually the nastiest place I have ever seen, we got there and immediately left after stepping in the room. Bed had black stains, stairway was so disgusting, hallway smelled terrible. Don’t stay here..
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酒店回复: We're truly sorry to hear about your experience. This is far below the standard we strive to maintain. Your feedback is deeply concerning, and we’ll be investigating these issues immediately to ensure they’re addressed. Thank you for bringing this to our attention.
1.0分
其他
The dirty bathroom towels stained, terrible smell in the room, serviceless elevator, lots of noise, very limited breakfast.
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酒店回复: We're truly sorry to hear about your experience. This is far below the standard we strive to maintain. Your feedback is deeply concerning, and we’ll be investigating these issues immediately to ensure they’re addressed. Thank you for bringing this to our attention.
4.0分
商务出差
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The only complaint I have is that when I went to breakfast at 7:30 am, there wasn’t any food. It had been cooked but was all gone when we went down. Good staff so I didn’t say anything figured they got rushed right before we got down there. I’d stay again.
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酒店回复: Thanks so much for your thoughtful feedback—it means a lot that you’d still choose to stay with us again despite the breakfast hiccup.We’re truly sorry the morning spread wasn’t available when you arrived. It sounds like there was an unexpected rush, and we missed the mark on replenishing things quickly enough. We’ve already passed this along to our kitchen team to make sure future guests don’t run into the same issue.We’re glad to hear our staff left a good impression—that’s the kind of warmth and service we strive for every day. Looking forward to welcoming you back soon, and next time, we’ll make sure breakfast is ready and waiting
1.0分
商务出差
It was dirty & noisy the room the young lady gave us the sheets was not clean at all . Bathroom shower was not clean . Just don’t stay there .
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酒店回复: Thank you for taking the time to share your feedback. I truly apologize for the inconvenience you experienced during your stay,. I understand how unsettling and frustrating that must have been, particularly during your stay with us.
3.0分
其他
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Pro: directly across from the airport.
Cons: shady people hanging outside of hotel at all times of the night/day. Rooms are outdated. Refrig needed defrosting...couldn't put anything inside due to ice buildup. View from backside windows is a junk yard or abandoned garage with junk cars.
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酒店回复: We're so sorry to hear about your experience at our hotel, We are looking into the issues you mentioned about the amenities and the condition of the room. Your feedback is valuable, and we are committed to improving our services. We appreciate your input and hope to have the opportunity to serve you better in the future.
办理入住和退房的人员还可以，但是早餐简直是骗人的。老板服务态度非常恶劣。
我强烈不推荐！！！
体验不太好。我半夜入住时，大堂里弥漫着一股烟味，房间设施非常陈旧，浴室没有通风口，沐浴露机里没有沐浴露，毛巾上沾着头发，床也凹凸不平，早上客房服务人员还会敲门询问是否需要什么。我不会向家人或朋友推荐这家酒店。
滑倒？？
我在这里住过几次，但最近两次都出了问题。上次入住的房间之前有客人抽过烟，房间里弥漫着浓重的雪茄/香烟味。希望情况能好转。
缺乏整体清洁
If catfishing was a hotel, this would be the one. Absolutely nothing like the pictures or description. Towels were stained and dirty as if they hadn't even been washed. (or just rinsed with water and nothing else). Shower was dirty from the people before us with hair, dirt, hand bands, and a razor lid and the water was nasty. Several cockroaches. Bedding was also just as dirty as the towels. Floor was filthy. After just a few steps, your feet or socks were BLACK. The air did not hardly work. We had it on 60 degrees, constant fan. The fan barely ran and it did not get below 74 in there the whole time. The rooms were not noise proof whatsoever. We heard everything from everywhere. The breakfast was very limited compared to what was advertised. The side emergency doors were propped open, and had what one could only assume were homeless, drug ******* hanging outside of them. I witnessed a female performing sexual acts on a man right outside the door. The parking lot was full of trash, more homeless people, and sketchy activity. The pet area was full of poop and no bags were in the "pet station". Upon checking in, there was a man sleeping in the lobby on the couch. The pool is in a very strange location and appeared to have construction going on so we did not even get close to it. It also appeared dirty and was very, very small compared to what is advertised. Overall, I am glad my dog, boyfriend and I are safe, and nothing happened to my vehicle. but I would NEVER stay here again.
Worst Hotel
Actually the nastiest place I have ever seen, we got there and immediately left after stepping in the room. Bed had black stains, stairway was so disgusting, hallway smelled terrible. Don’t stay here..
The dirty bathroom towels stained, terrible smell in the room, serviceless elevator, lots of noise, very limited breakfast.
The only complaint I have is that when I went to breakfast at 7:30 am, there wasn’t any food. It had been cooked but was all gone when we went down. Good staff so I didn’t say anything figured they got rushed right before we got down there. I’d stay again.
It was dirty & noisy the room the young lady gave us the sheets was not clean at all . Bathroom shower was not clean . Just don’t stay there .
Pro: directly across from the airport.
Cons: shady people hanging outside of hotel at all times of the night/day. Rooms are outdated. Refrig needed defrosting...couldn't put anything inside due to ice buildup. View from backside windows is a junk yard or abandoned garage with junk cars.