Front desk guy tried to charge me again after I already paid, we get to the room and the sheets are filthy. They are covered in stains and red liquids. The soaps were the smallest I’d ever seen. The drink cups were unwrapped and just sitting in the bathroom. I did not feel comfortable using them. All night there were kids running around, which appeared to belong to the staff.
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酒店回复: Hi, we apologize for any unprofessional behavior you have encountered while staying with us. We want to make sure you can expect high level of service and respect from everyone at our hotel, and rest assured that this will be addressed internally. We hope to welcome you back for an improved experience.
1.0分
其他
Terrible , terrible , terrible , second hand smoke all over the place !!!!!! A suite with second hand smoke !!!! Bed bugs and stains on the white towels !!!
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酒店回复: Hello Rosalyn, we're sorry to hear you did not enjoyed the comfort of our rooms and amenities. Cleanliness and a welcoming atmosphere are priorities for us. We regret to learn that you found the bad fragrance in the room to be overwhelming and will share your feedback with our housekeeping team.
1.0分
商务出差
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The entire lobby smells like indian food. Air conditioner didnt work. Bed was springy, loose, and squeeky. Wouldnt provide extra bedding for the third guest we included on the reservation. They use the breakfast area as thier own personal kitchen and the lobby tv as their own personal living room. Argued with us over the air not working and didnt want to give us a different room. Whole tv screen was blue. Shower curtain did not even meet the rim of the bathtub. Not worth the price charged.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced, from the room condition to the service concerns. This is far below our standards, and we apologize for the inconvenience and frustration caused. We will be addressing each of these points with our team immediately. If you’d like to discuss your stay further, As per our record we do see that your room has been moved due to air not working . please reach out to us directly so we can make this right.
1.0分
其他
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The room was dirty. The linoleum floors had something black that ruined my wife’s white socks. The white towels and wash rags had black in them. The whole building had a cigarette odor. We got two nasty towels and wash rags, no hand towels, no shampoo, one tiny bar of soap and the white shower floor was covered in a black stain. Nasty is the only way to describe this place.
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酒店回复: We’re very sorry to hear about your experience. Cleanliness and proper amenities are fundamental standards we strive to uphold, and it’s clear we fell short during your stay. The issues you described with the floors, towels, and bathroom are unacceptable, and we will be addressing them with our housekeeping and maintenance teams immediately. We also regret the lack of basic supplies provided. Your feedback is invaluable, and we’ll use it to ensure improvements are made so future guests receive the quality and comfort they deserve.
1.0分
其他
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The hotel was horrible upon arrival the hotel smelled like cigarettes! Hotel room was horrible had no bathroom mirrors tub was dirty as hellll! asked for a refund & was charged twice . they money hungry as hell will argue you down about your money.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations. Cleanliness and comfort are top priorities for us, and we regret that your room fell short. Regarding the billing issue, we understand how frustrating that must have been and assure you that our team is reviewing the matter to prevent such errors in the future. We value all guests and will use your comments to improve both our service and facilities.
1.0分
其他
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Floor in the bathroom was black with dirt, sheets were dingy with spots on them and the pillow cases, mold in the shower, toilet had stains, remote had no battery cover and tv didn't work,
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酒店回复: Thank you for staying with us . we will improve on your next visit .
1.0分
家庭亲子
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Family Reunion quick stay ...Upon arrival and check the lobby had a an odor ( mildew smell) that was strong. Went into the room; just DIRTY. Under garments I'm both bed stands, the bathroom soap was opened and looked used, the pull out sofa mattress was filthy... I asked for another room and nothing was available... This was next level nasty ... The shower ( floor ) was discolored... I need a full refund....
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酒店回复: Hello prentiss, we're not pleased to hear you did not enjoyed the comfort of our rooms and amenities. Cleanliness and a welcoming atmosphere are priorities for us. We regret to learn that you found the fragrance in the room to be overwhelming and will share your feedback with our housekeeping team
1.0分
其他
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Our experience at this hotel was absolutely HORRIBLE. Checking in took way too long. When we got inside of the room there was dirty underwear in the draws. The shower was dirty. The couch had a horrible smell to it. There was paper on the floor and the room smell like cigarettes. My husband and I are non-smoking. We did not stay overnight. We turned in our room key last night and drove back home. We were still charged for the night even thought we did not stay.
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酒店回复: We’re truly sorry to hear about your experience. This is not the standard we strive for, and we take your concerns seriously. We’ve addressed your feedback with our team to ensure improvements are made. Please reach out to us directly if you’d like to discuss this further—we’d appreciate the opportunity to make things right.
1.0分
商务出差
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TERRIBLE. Bedding is nasty. No towels. Stinks. Tv didn’t work. Sonesta should be embarrassed for even allowing these people to run a hotel with their branding. I want a refund but wouldn’t honor that. Price gouged too. Honestly may take it to court. Photos are NOT what you get.
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酒店回复: We're so sorry to hear about your experience at our hotel, We are looking into the issues you mentioned about the amenities and the condition of the room. Your feedback is valuable, and we are committed to improving our services. We appreciate your input and hope to have the opportunity to serve you better in the future.
办理入住和退房的人员还可以，但是早餐简直是骗人的。老板服务态度非常恶劣。
我强烈不推荐！！！
Front desk guy tried to charge me again after I already paid, we get to the room and the sheets are filthy. They are covered in stains and red liquids. The soaps were the smallest I’d ever seen. The drink cups were unwrapped and just sitting in the bathroom. I did not feel comfortable using them. All night there were kids running around, which appeared to belong to the staff.
Terrible , terrible , terrible , second hand smoke all over the place !!!!!! A suite with second hand smoke !!!! Bed bugs and stains on the white towels !!!
The entire lobby smells like indian food. Air conditioner didnt work. Bed was springy, loose, and squeeky. Wouldnt provide extra bedding for the third guest we included on the reservation. They use the breakfast area as thier own personal kitchen and the lobby tv as their own personal living room. Argued with us over the air not working and didnt want to give us a different room. Whole tv screen was blue. Shower curtain did not even meet the rim of the bathtub. Not worth the price charged.
The room was dirty. The linoleum floors had something black that ruined my wife’s white socks. The white towels and wash rags had black in them. The whole building had a cigarette odor. We got two nasty towels and wash rags, no hand towels, no shampoo, one tiny bar of soap and the white shower floor was covered in a black stain. Nasty is the only way to describe this place.
The hotel was horrible upon arrival the hotel smelled like cigarettes! Hotel room was horrible had no bathroom mirrors tub was dirty as hellll! asked for a refund & was charged twice . they money hungry as hell will argue you down about your money.
Floor in the bathroom was black with dirt, sheets were dingy with spots on them and the pillow cases, mold in the shower, toilet had stains, remote had no battery cover and tv didn't work,
Family Reunion quick stay ...Upon arrival and check the lobby had a an odor ( mildew smell) that was strong. Went into the room; just DIRTY. Under garments I'm both bed stands, the bathroom soap was opened and looked used, the pull out sofa mattress was filthy... I asked for another room and nothing was available... This was next level nasty ... The shower ( floor ) was discolored... I need a full refund....
Our experience at this hotel was absolutely HORRIBLE. Checking in took way too long. When we got inside of the room there was dirty underwear in the draws. The shower was dirty. The couch had a horrible smell to it. There was paper on the floor and the room smell like cigarettes. My husband and I are non-smoking. We did not stay overnight. We turned in our room key last night and drove back home. We were still charged for the night even thought we did not stay.
TERRIBLE. Bedding is nasty. No towels. Stinks. Tv didn’t work. Sonesta should be embarrassed for even allowing these people to run a hotel with their branding. I want a refund but wouldn’t honor that. Price gouged too. Honestly may take it to court. Photos are NOT what you get.