酒店回复: Dear Guest, Thank you for taking the time to give your opinion on our hotel. Your comments are very important to us. We are nevertheless happy that you enjoyed the breakfast, the location of the hotel and our facilities. It seems that you had a disappointing experience. The air conditioning in your room malfunctioned, which made your stay uncomfortable in very hot conditions. We completely understand how frustrating this situation may have been. We are sorry that the solution initially proposed did not meet your expectations. This does not reflect the level of service we strive to offer our customers. Please be assured that we take your comments very seriously and that checks will be carried out to prevent this type of incident from happening again in the future. Best Wishes KHALIF Zineb Guest Experience Supervisor
酒店回复: Dear Mr Feng, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your unpleasant experience during your stay. We strive to provide a high standard of service and regret that we did not meet your expectations.Regarding the unfortunate incidents you mentioned, we take such matters very seriously. While we encourage all guests to use the provided safety boxes to secure their valuables, we understand your concerns. We immediately contacted the judicial police to investigate the thefts, and the investigation is still ongoing. We are fully cooperating with the authorities to resolve this matter and ensure the safety and security of all our guests.We apologize for any inconvenience and frustration you experienced with our facilities and management. Your feedback is crucial for us to improve our services, and we will take your comments into consideration to make necessary improvements.We hope you will give us another chance to provide you with a better experience in the future.Best regards,
是一家不错的酒店，工作人员热情，我们在酒店餐厅吃了顿晚餐，它的面包很好吃，同样的塔吉锅觉得比外面的味道更好吃。
这家酒店很不错，周边有超市、商店和餐馆，非常便利。淋浴水压不是很好。泳池工作人员非常棒，服务周到。泳池很漂亮，但是有点浅，最深处只有1.5米。房间装修得很现代。
非常干净，服务也无可挑剔，这次住得非常满意，我还会再来的。
非常漂亮的酒店，设施很好。可惜游泳池的水太冷了，没法游泳。餐厅的晚餐超出了我们的预期，肉类和菜肴都很棒！
很棒的酒店，房间很干净，一切都和图片上看到的一样。
他们非常热情。我们因为航班晚点，所以延迟退房了。酒店允许我们住到下午6点，只收了75欧元，这真的很赞！
谢谢。酒店还支持在线办理入住，非常方便舒适！
因为所住房间的下水道一直反味，因此体验只能说一般。但是！酒店的早餐真的太棒了！好久都没有吃到过如此新鲜的蔬菜了！
有点欺负中国客户，给了我一间空调坏的房间，摩洛哥30多度没空调就像在桑拿，打电话来了人维修未果修不好，开始酒店前台说无法换房都住满了，据理力争下才给换了房，把2张床拼一起勉强变了间大床间。 早餐不错，地理位置也很好，酒店硬件也可以，就是存心把空调坏的房给客户，不做维护检查让我对这个酒店很失望。
酒店很棒，而且马桶有水管冲洗器。这家酒店很高级。房间和床都很干净。
酒店比较一般，设施老旧，管理特别混乱，本次入住出现现金美金被服务员偷的情况，酒店前台觉得稀松平常，配合度很差，还拿出入住时所谓免责条款！沆瀣一气！同行同事出现香水和洗漱包被偷，严重不投诉这家稀烂的所谓五星级酒店。
非常干净，位置也很好，走路去海滩只要十分钟。