酒店回复: Thank you for taking the time to share your experience. I’m very sorry to hear about the frustrations you encountered with the professionalism of the staff, the pool closure, room phone, and delays at the front desk. This is not the level of service we strive to provide. I’ll be sure to share your feedback with our team so we can address these issues and improve. We appreciate your honesty and hope you’ll give us another chance to offer you the quality stay you deserve.
1.0分
其他
原文
翻译提供方：Google
酒店不错，但回家后浑身都是臭虫咬的。
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酒店回复: We’re very sorry to hear about your experience. This is extremely concerning and absolutely not the standard we aim to uphold. Please know we take reports like this very seriously and have already alerted our pest control team to inspect the room thoroughly.Your comfort and safety are our top priorities, and we sincerely apologize for the distress this caused.
5.0分
其他
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Good 1 day stay
Check in was a breeze. We came right before midnight and the gentleman who checked us in was very nice. Large room with comfortable king size bed. Sofa was also cozy. The only thing was the shower head looked dirty, the caulking was coming off, the shower curtain was grimy. Breakfast was really good though.
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酒店回复: Thank you for sharing your experience! We're glad you enjoyed the smooth check-in, spacious room, and breakfast. We appreciate your feedback about the shower area — our team will make sure it’s addressed right away. We hope to welcome you back for an even better stay next time!
3.0分
家庭亲子
This hotel needs more “Jerry’s” at the front desk. He was very accommodating to our needs.
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酒店回复: Thank you for your feedback! We’re glad he made your stay enjoyable. We’ll be sure to share your kind words with him and continue working to provide excellent service at the front desk.
非常好 居然是美国最安全的小地方 人友好 有洗衣房 早餐不错 感觉非常安全 还会继续选择 房间宽敞 隔音好 设施设备都比较新
早餐非常棒。服务也很好。酒店还有泳池和健身房。离特拉弗斯山奥特莱斯很近。
卫生间的地上有长长的黑头发，浴室不干净。台面上有东西，我擦掉了。还得把墙壁也擦干净。
总之，他们的浴室卫生做得太差了。我们订的是套房，结果却被重复预订了，所以我们不得不换到另一个房间。床也非常硬😡
非常干净。早餐还行。
从黄石公园去拉斯维加斯途中，住一晚的好地方。
不错，价格合理，设施齐，但就是早餐比较简单
我入住的时候，工作人员看起来一点也不专业，一开始我甚至都不知道自己在和一名员工说话，然后他们告诉我健身房、游泳池、早餐等设施在哪里，然后才发现游泳池整个周末都关闭了，不是什么大问题，而是因为他们下周要进行检查，所以需要额外清洁！！！！！！你们不应该让游泳池保持这种状态吗？经历了这一切，我的房间电话坏了，所以我下楼到前台要枕头……我们有两张床，只有三个枕头，我等了10分钟才有人来帮我们，你能说人手不足，价格过高，收费高昂，并不比汽车旅馆好6倍吗？
酒店不错，但回家后浑身都是臭虫咬的。
Good 1 day stay
Check in was a breeze. We came right before midnight and the gentleman who checked us in was very nice. Large room with comfortable king size bed. Sofa was also cozy. The only thing was the shower head looked dirty, the caulking was coming off, the shower curtain was grimy. Breakfast was really good though.
This hotel needs more “Jerry’s” at the front desk. He was very accommodating to our needs.