酒店回复: Dear Alex, We are sorry to hear your recent experience at the HomeTowne Studios Raleigh - Durham did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AngelRed Roof Management RediResponse Specialist
酒店回复: Dear GeorgeWe are extremely alarmed by your statement regarding roaches during your stay with us, we take these situations very seriously indeed. I appreciate that we cannot get it right all the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed.
The security staff is very rude, the property is a magnet for a lot of homeless people, trash all over the parking lot, the rooms need a lot of improvement starting with the toilets because a lot of the toilets leaks water all over the bathroom floor, the washing machines are “never working”, still haven’t fixed the elevator which is in convenient for a lot of elderly and disabled people. Is just a lot that need to be either changed or fixed at this hotel. As of now I wouldn’t recommend this hotel to anyone.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Raleigh - Durham. We're disheartened to learn that the condition of the toilets, washing machine, elevator and the possible interaction you had with our staff fell short of your expectations. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
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I’ll NEVER stay here again! The place looked torn down. The room was FILTHY, wreaked of smoke, the toilet wouldn’t flush, there were dead roaches in the bathroom and kitchen area. I drove down 8 hours from NJ and had a few hours before a job interview. I wanted to take a 2 hour nap but couldn’t cause I was nauseous from the smell and freaked out about the roaches and didn’t want to keep my eyes off my bags so nothing crawled in. I got ready as best I could for my interview and left with my things. I came back at 11am when they were open and checked out. PLEASE DO NOT COME HERE!! I wish I would have read the reviews first cause it seems most people had the same experience. Just GROSS!!!
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酒店回复: Dear Valued Guest,Thank you for sharing your experience at HomeTowne Studios Raleigh - Durham. I am sorry to hear about the experience you had at our hotel. It is disheartening to learn that the cleanliness and condition of the hotel and room was not up to your satisfaction. Furthermore, it is also regrettable to hear about the cockroaches you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
其他
Kitchen had no plates, utensils or pans. Toilet was down three days before someone fixed it.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Raleigh - Durham. I am disappointed to know that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the toilet and the absence of the kitchenware you mentioned.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I hope that you will give us the opportunity to provide you with a better experience in the future.Very truly yours,YnnaRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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Would not recommend
Mold on the ceiling of shower, no shower curtain , room REEKED of cigarette smoke, very uncomfortable beds and everything was miles away from the photos / description. Staff was nice and friendly, hot water and AC were fine, everything worked but that place is SHOT
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Raleigh - Durham. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 6/10 score. You indicated that you were unsatisfied with possible mold, no shower curtain and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
1.0分
其他
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Please Don’t
I had to stay here with my children and I tried to leave so quick I forgot to take pictures. The pictures online are NOT what the rooms look like. Strong smell of urine outside in the stairs and in the room in the bathrooms. ROACHES EVERYWHERE. It’s no way the corporate office knows this building looks like this. Elevator didn’t work. I was so uncomfortable I didn’t even use the shower or toilet. Kitchen is pointless. Cabinets are white with black stains inside. This building needs to be reported and shut down.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at HomeTowne Studios Raleigh - Durham. I am truly sorry to read about the cockroaches you encountered as well as the cleanliness and condition of both the hotel and amenities not meeting your expectations. This is definitely not the experience we want our guests to have.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We are committed to addressing these issues to improve our guest experience. Thank you for choosing Red Roof. We hope to have the opportunity to provide a more positive experience in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
太脏了！
不惜一切代价避免入住这家酒店——误导性的照片和令人震惊的现实！
我于 2025 年 2 月 25 日通过 ******* 预订了这家酒店，根据照片和描述，我期待着一次不错的住宿。然而，从我到达的那一刻起，很明显这份清单极具误导性。
现实：
这家酒店看起来一点也不像照片上的那样——它过时、维护不善，急需翻新。
我的非吸烟房间散发着香烟味，显然它已经被用作吸烟室很长时间了。
酒店内外都有可疑的人在徘徊，这让我感到不安全。
我后来发现，这家酒店参与了一项国家运营的** ******* 计划，现场提供 24/7 自动售货机和合成麻醉品。
******* 列表中从未提及这个关键细节。如果我知道，我绝不会预订这里的住宿。意识到这种情况后，我立即联系了*******，并在抵达后 30 分钟内退房。
最终结论：
这家酒店完全是骗局，用假照片和操纵评级来歪曲事实。如果您按日期排序查看评论，就会注意到客人的真实体验。
不要住在这里。不要冒着生命危险。******* 应该立即删除此列表。
我肯定杀死了 40 只蟑螂，马桶冲不上水（水被切断了），当我带着行李箱进去的时候，******* 问我是否“需要约会”
有很多需要改进的地方
酒店非常废弃，到处都有烟味，人们在公共区域吸烟，气味进入房间。总的来说，这家酒店非常脏并且被忽视。最值得称赞的是接待员加布里埃拉（Gabriela）提供的服务，他是一位优秀且乐于助人的人。
嗯
The security staff is very rude, the property is a magnet for a lot of homeless people, trash all over the parking lot, the rooms need a lot of improvement starting with the toilets because a lot of the toilets leaks water all over the bathroom floor, the washing machines are “never working”, still haven’t fixed the elevator which is in convenient for a lot of elderly and disabled people. Is just a lot that need to be either changed or fixed at this hotel. As of now I wouldn’t recommend this hotel to anyone.
I’ll NEVER stay here again! The place looked torn down. The room was FILTHY, wreaked of smoke, the toilet wouldn’t flush, there were dead roaches in the bathroom and kitchen area. I drove down 8 hours from NJ and had a few hours before a job interview. I wanted to take a 2 hour nap but couldn’t cause I was nauseous from the smell and freaked out about the roaches and didn’t want to keep my eyes off my bags so nothing crawled in. I got ready as best I could for my interview and left with my things. I came back at 11am when they were open and checked out. PLEASE DO NOT COME HERE!! I wish I would have read the reviews first cause it seems most people had the same experience. Just GROSS!!!
Kitchen had no plates, utensils or pans. Toilet was down three days before someone fixed it.
Would not recommend
Mold on the ceiling of shower, no shower curtain , room REEKED of cigarette smoke, very uncomfortable beds and everything was miles away from the photos / description. Staff was nice and friendly, hot water and AC were fine, everything worked but that place is SHOT
Please Don’t
I had to stay here with my children and I tried to leave so quick I forgot to take pictures. The pictures online are NOT what the rooms look like. Strong smell of urine outside in the stairs and in the room in the bathrooms. ROACHES EVERYWHERE. It’s no way the corporate office knows this building looks like this. Elevator didn’t work. I was so uncomfortable I didn’t even use the shower or toilet. Kitchen is pointless. Cabinets are white with black stains inside. This building needs to be reported and shut down.