酒店回复: Dear Carol, Thank you so much for taking the time to share your rating with us and we are thrilled with a 4 out of 5! We're glad to know you had a positive experience overall, and we will share this with our entire team. Again, thank you so much and we hope you come to see us again if you are in our area! Best Regards,
3.0分
商务出差
展开
Room was decent - the gentleman at the front desk acted like it was a bother to check me couldn’t get me out of the lobby quick enough was just rude and unprofessional not that I was expecting to have a red carpet rolled out for me soon as I walked in the door he said what and I said I’m checking in drivers license handed it to him. Didn’t say another word didn’t look at me or acknowledge took my drivers license. Enter something into the computer made my room key and handed it to me and said you’re in the building behind this building. have a good evening.
展开
酒店回复: Dear Crystal, We thank you for choosing to stay with us as well as for leaving a review. However, we are not at all happy about the unprofessional reception you received at check in and appreciate that you took the time to tell us about it. Our staff is expected to treat all our guests in a warm and welcoming way, because we truly are so happy you chose to stay with us. All front staff have been directed to additional training to sharpen their skills and this issue has been addressed with the particular staff member present during your check in. Again we do apologize and assure this matter has been addressed. With warm wishes,
2.0分
其他
展开
I was very disappointed in the room. We paid for a whirlpool/hot tub in our room. It was filthy and did not work. If we wanted to take a bath we could have done that at home. When we plugged something in, the light had to stay on. The housekeeper needs to do a better job vacuuming. Spider webs and dirt along the baseboards.
展开
酒店回复: Dear Paula, We thank you for choosing to stay with us however we sincerely apologize that your stay wasn't up to your expectations. We forwarded your comments to our housekeeping staff to ensure they pay attention to make sure they clean the rooms so that each guest will have a wonderful experience. We thank you for bringing this to our attention, with warm wishes,
1.0分
其他
展开
They gave my room away and so they down graded me to a room that was nasty and didn’t have ac/heat it’s was broken I complained they gave me another room and it was missing remote and no ac or heat once again cause it was broken
展开
酒店回复: Dear Angelo, We thank you for staying with us and for taking the time to leave a review. We are so sorry to know that you had such a difficult time getting the room you wanted, and had a worse experience with the rooms you got. We are investigating why your original room was not available for you working out the issues so that doesn't happen again in the future. Again, thank you for taking the time to bring this to our attention, with warm wishes,
5.0分
其他
The staff was very nice. Even got us in 2 hours early before check in. Very clean highly recommend .
展开
酒店回复: Dear Donald, Thank you so much for choosing Days Inn - Maumee and for taking the time to leave a review. We are so pleased that you enjoyed your stay and it met your expectations. We expect nothing less than exceptional service when it comes to interaction with our guests and so happy that is what you received. We hope to see you again soon, with warm regards,
4.0分
其他
John went out of his way at my checkout due to issue with deposit. He made sure I received it even thought he front desk person was not there at my checkout.
展开
酒店回复: Dear Jody, Jon is a very helpful capable staff member that goes out of his way to make our guests feel important, listened to and comfortable. We are very blessed to have him on our team and we thank you for acknowledging his efforts. We will definitely share your review with him. We thank you for choosing to stay at Days Inn - Maumee and for leaving a review. We hope to see you again soon. With warm regards,
1.0分
其他
展开
The Sara lady is extremely rude and un professional.she gonna tell a Lady at 8 in the morning if ya don't have your reservation in by 11 sharp she gonna call the police in front of everyone in the office .never seen someone so rude and hateful .If she don't like people she should not be working there.what horrible way to be greeted first thing in the morning.
展开
酒店回复: Dear Candi, Thank you for sharing your feedback. We sincerely apologize for your recent experience at our property. Our policy requires that all rooms be paid by 11:00 am in order to extend a stay; however, it should always be communicated in a respectful and professional manner. We are very sorry if this was not the case during your interaction with our staff. Please know that we are addressing the issue with our front desk team to ensure that all payment reminders are handled courteously and without unnecessary pressure. Again, we do apologize this had happened to you. With warm regards,
2.0分
家庭亲子
展开
Although the room appeared to be clean, the floor was so dirty that I had to throw away my brand new socks. Also the website features a pool on site; however it was closed for the season and the website should have stated so. The plan was for our children to enjoy the pool. Do not bother getting out of bed for the breakfast, water and coffee no juice. Again not kid friendly and not clean!!!!
展开
酒店回复: Dear Sherri, Thank you for choosing Days Inn Maumee and for taking the time to leave a review. We are sincerely sorry that your stay wasn't as you had expected it to be, as cleanliness is a top priority for us. I will share your comments with the appropriate staff to address the issues you mentioned. With warm regards,
3.0分
商务出差
All the sheets I got had stains on them and it wasn't very clean but that's what happens when u go cheap but damn buy some new sheets
展开
酒店回复: Dear Jeramie, we thank you for choosing to stay with us and for taking the time to write a review. We do apologize for the sheets and the appropriate staff will be notified of this to ensure it does not happen again. Best Wishes,
3.0分
其他
展开
The building is old and in need of many repairs. Our room only had hot water. We could not get cool water our of any of our faucets. We heard other guests say the same thing about your room. Although the rooms have been updated the sinks and tubs are very old. The sink was cracked.
展开
酒店回复: Dear Laura, We thank you for choosing the Days Inn - Maumee, OH for your choice of where to stay and for taking the time to leave a review. We take our guests comments seriously and will address the issues you have brought up with the appropriate staff. We hope you have a wonderful day, Warm Regards,
好的
Room was decent - the gentleman at the front desk acted like it was a bother to check me couldn’t get me out of the lobby quick enough was just rude and unprofessional not that I was expecting to have a red carpet rolled out for me soon as I walked in the door he said what and I said I’m checking in drivers license handed it to him. Didn’t say another word didn’t look at me or acknowledge took my drivers license. Enter something into the computer made my room key and handed it to me and said you’re in the building behind this building. have a good evening.
I was very disappointed in the room. We paid for a whirlpool/hot tub in our room. It was filthy and did not work. If we wanted to take a bath we could have done that at home. When we plugged something in, the light had to stay on. The housekeeper needs to do a better job vacuuming. Spider webs and dirt along the baseboards.
They gave my room away and so they down graded me to a room that was nasty and didn’t have ac/heat it’s was broken I complained they gave me another room and it was missing remote and no ac or heat once again cause it was broken
The staff was very nice. Even got us in 2 hours early before check in. Very clean highly recommend .
John went out of his way at my checkout due to issue with deposit. He made sure I received it even thought he front desk person was not there at my checkout.
The Sara lady is extremely rude and un professional.she gonna tell a Lady at 8 in the morning if ya don't have your reservation in by 11 sharp she gonna call the police in front of everyone in the office .never seen someone so rude and hateful .If she don't like people she should not be working there.what horrible way to be greeted first thing in the morning.
Although the room appeared to be clean, the floor was so dirty that I had to throw away my brand new socks. Also the website features a pool on site; however it was closed for the season and the website should have stated so. The plan was for our children to enjoy the pool. Do not bother getting out of bed for the breakfast, water and coffee no juice. Again not kid friendly and not clean!!!!
All the sheets I got had stains on them and it wasn't very clean but that's what happens when u go cheap but damn buy some new sheets
The building is old and in need of many repairs. Our room only had hot water. We could not get cool water our of any of our faucets. We heard other guests say the same thing about your room. Although the rooms have been updated the sinks and tubs are very old. The sink was cracked.