The costumer service is incredible also house keeping is on point . Front Desk lady Gaby is so nice and very helpfull I would definitely stay there again.
5.0分
商务出差
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Amanda and Doris will go above and beyond to help with anything you need. The entire staff all have very good bubbly personalities and they clean the room daily. I have stayed in 100s of different hotels and this one is by far the cleanest and well kept hotel I have ever stayed at. 10/10 recommend!
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酒店回复: Cody, thank you for taking the time to leave a review, our staff works hard to make sure our guests enjoy their stay. It is our guests like you and your crew that make us enjoy what we do. We were just saying yesterday it is a joy running into yall in the mornings, yall are great and make us start our days off Great. We are glad to have yall with us. Thank you, Amanda Duarte
3.0分
其他
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Not So Good Stay
Te room we were in was not the room I had booked. I booked a suite with separate bedroom and living room. Whaat we ended up with was a one room everything room. The lady at the front desk was very rude and claimed I got the room I ad reserved. We did manage to see the room next door that was the suites type we reserved which was very disappointing. The property landscape and outside area was not maintained and cluttered with trash.
We won't be staying at MainStay in the future. I had stayed in the adjoining Comfort Inn 3 weeks earlier and found it to be much better.
3.0分
其他
It was a very clean and nice place the only thing was our cable went out on both tvs in our suite and never came back on
5.0分
家庭亲子
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The best experience we have had! Customer service was amazing, Velma was ready to help us always with a smile on her face us, the breakfast was amazing Maria is always so friendly and has amazing customer service!! Definitely would choose this hotel again!!
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酒店回复: Hello, Thank you for taking the time to leave a review, our staff works hard to ensure our guests enjoy their stay and it is great knowing their hard work does not go unnoticed. Velma and Maria are a Great asset to our team and we do Appreciate their hard work. We hope to have you back again. Thank you, Amanda Garcia
5.0分
商务出差
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Alexys was super helpful when I lost my key and always ready to help with a smile. Room was clean and AC/Heater worked quickly as the weather changed. Breakfast service was also superb. Housekeeping is always friendly and working hard inside and outside of the room.
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酒店回复: Hello, Thank you for taking the time to leave a review, our staff does work hard to ensure our guests enjoy their stay, it is great knowing their hard work does not go unnoticed. We are glad you enjoyed your stay and we look forward to having you again. We are glad Alexys could help, and we look forward to having you again. Thank you, Amanda Garcia
1.0分
商务出差
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Terrible experience due to the room condition. The table was broken and had the leg propped up against it. The ceiling has some holes patched that had the plaster still dangling from it. The tile flooorng was coming apart everywhere. The lamp was broken and overall the quality of all the furniture and even the tv being mounted to the wall gives you a feeling of a ran down hotel. Much dirtier than the pictures eluded
5.0分
其他
Nice
Nice and comfortable good size for my family of5
5.0分
家庭亲子
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The breakfast and coffee are AMAZING and it always smells so good. Me and my mom have been here a few times and we will keep coming back enjoy a nice weekend away. Rey and Amanda are very welcoming and helpful with any questions we have. Feels like home away from home.
1.0分
商务出差
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Run Down, Poor Service
I gave this property a second chance because I like the layout of the room. I regret that. The first time it was ants and I had to purchase my own ant spray. I wasn’t offered anything for the inconvenience. This time I drove in late with my kids. They not only double charged my card, I had to walk all the way to front from the separate suites building 4 times because my key cards weren’t working. I’ve machines didn’t work and they refused to allow me a late check out because it “added stress on the staff”. I asked for a manager multiple times, they weren’t onsite, nor did they call me at my request.
The costumer service is incredible also house keeping is on point . Front Desk lady Gaby is so nice and very helpfull I would definitely stay there again.
Amanda and Doris will go above and beyond to help with anything you need. The entire staff all have very good bubbly personalities and they clean the room daily. I have stayed in 100s of different hotels and this one is by far the cleanest and well kept hotel I have ever stayed at. 10/10 recommend!
Not So Good Stay
Te room we were in was not the room I had booked. I booked a suite with separate bedroom and living room. Whaat we ended up with was a one room everything room. The lady at the front desk was very rude and claimed I got the room I ad reserved. We did manage to see the room next door that was the suites type we reserved which was very disappointing. The property landscape and outside area was not maintained and cluttered with trash.
We won't be staying at MainStay in the future. I had stayed in the adjoining Comfort Inn 3 weeks earlier and found it to be much better.
It was a very clean and nice place the only thing was our cable went out on both tvs in our suite and never came back on
The best experience we have had! Customer service was amazing, Velma was ready to help us always with a smile on her face us, the breakfast was amazing Maria is always so friendly and has amazing customer service!! Definitely would choose this hotel again!!
Alexys was super helpful when I lost my key and always ready to help with a smile. Room was clean and AC/Heater worked quickly as the weather changed. Breakfast service was also superb. Housekeeping is always friendly and working hard inside and outside of the room.
Terrible experience due to the room condition. The table was broken and had the leg propped up against it. The ceiling has some holes patched that had the plaster still dangling from it. The tile flooorng was coming apart everywhere. The lamp was broken and overall the quality of all the furniture and even the tv being mounted to the wall gives you a feeling of a ran down hotel. Much dirtier than the pictures eluded
Nice
Nice and comfortable good size for my family of5
The breakfast and coffee are AMAZING and it always smells so good. Me and my mom have been here a few times and we will keep coming back enjoy a nice weekend away. Rey and Amanda are very welcoming and helpful with any questions we have. Feels like home away from home.
Run Down, Poor Service
I gave this property a second chance because I like the layout of the room. I regret that. The first time it was ants and I had to purchase my own ant spray. I wasn’t offered anything for the inconvenience. This time I drove in late with my kids. They not only double charged my card, I had to walk all the way to front from the separate suites building 4 times because my key cards weren’t working. I’ve machines didn’t work and they refused to allow me a late check out because it “added stress on the staff”. I asked for a manager multiple times, they weren’t onsite, nor did they call me at my request.