酒店回复: Thank you for your feedback. We're glad to hear that you found your room clean, but we're sorry to learn that other aspects of your stay didn't meet your expectations. We’re always working to improve, and your comments about the condition of the property have been shared with our management team. We hope to have the opportunity to welcome you back and provide a better experience in the future.
1.0分
其他
原文
翻译提供方：Google
游泳池不工作
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酒店回复: We're very sorry that the pool was out of service during your stay. We understand how disappointing that can be and are working to have it back up and running as soon as possible.Thank you for your understanding, and we hope to provide a better experience on your next visit.
2.0分
其他
原文
翻译提供方：Google
没有电梯！
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酒店回复: Thank you for your feedback. We understand that the absence of elevators can be inconvenient, especially with luggage. We appreciate you bringing this to our attention and will keep it in mind as we plan future improvements.
4.0分
情侣出游
原文
翻译提供方：Google
好吧
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酒店回复: ¡Muchas gracias por tu comentario! Nos alegra saber que todo estuvo bien durante tu estancia. Si hay algo que Podemos mejorar para que tu próxima visita sea aún mejor, no dudes en hacérnoslo saber.¡Esperamos verte de nuevo pronto!Saludos cordiales,Manager.
3.0分
其他
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Needs improvement
The room is outdated and needs some renovations on the furniture. However, the bed was comfortable and I slept so good and the water pressure in the shower was amazing. I was also really dissappointed that the pool and hot tub were closed due to them being unsafe to occupy, whatever that means.
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酒店回复: Thank you for taking the time to share your experience. We're glad to hear you had a comfortable night's sleep and enjoyed the shower — those details matter, and we appreciate you highlighting them.We also hear your concerns about the room's condition and the pool and hot tub being unavailable. We understand how frustrating that must have been, especially without clear information. Please know we’re working on both updating our rooms and addressing the safety issues with the facilities so we can provide a better experience moving forward.Your feedback is truly helpful, and we hope to have the opportunity to welcome you back with some noticeable improvements.
1.0分
家庭亲子
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Terrible hotel!! First room we were given smelled of disinfectant and when we turned on the AC to help there were what appeared to be rodent droppings in the vents. The front desk reluctantly gave us another room that also smelled strongly of food. Beds were awful. Property is old and does not have an elevator. Do yourself a favor -spend more and get a better room somewhere else. This was at best a $50 hotel not $165!!
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酒店回复: We're very sorry to hear about your experience and sincerely apologize for the condition of your rooms and the service you received. This is not the standard we strive for, and your feedback has been shared with our team for immediate follow-up.Thank you for bringing this to our attention. We hope to have the chance to make it right in the future.Best regards,The Management.
1.0分
家庭亲子
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Had to wait 20 minutes for someone to show up to the desk for check in. Even called the front desk while at the front desk and still no one showed up or answered the phone. The rest of the stay was fine.
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酒店回复: Thank you for your feedback, and we sincerely apologize for the delay and inconvenience you experienced during check-in. This is not the level of service we aim to provide, and we’re addressing the issue to ensure it doesn’t happen again.We’re glad to hear the rest of your stay was enjoyable, and we hope to have the opportunity to provide a smoother experience next time.
2.0分
家庭亲子
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This place needs a serious upgrade! It stinks, it’s very rundown. The pool was actually condemned!! No joke, there was a sign on the pool entrance that the pool has been condemned. Don’t stay here. ******* needs to step it up, they have no business advertising and allowing customers to book such a shabby property!!
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酒店回复: We’re very sorry to hear about your disappointing experience. We take your concerns seriously and sincerely apologize for the condition of the property, including the pool closure and overall upkeep.The notice on the pool was issued by the local authorities, and we understand how alarming that must have been. We are actively working on necessary improvements and addressing these issues with urgency.Your feedback is important to us, and we’ll also be reaching out to our partners like ******* to ensure listings accurately reflect current conditions.Thank you again for bringing this to our attention.Sincerely,The Management.
1.0分
情侣出游
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Tried to check in and no one was at the desk for 30 minutes. Pool was closed by order of the health department. The remote control for the TV was broken. They ran out of food at the free breakfast.
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酒店回复: Thank you for your feedback, and we sincerely apologize for the multiple inconveniences during your stay. Waiting 30 minutes at check-in, finding the pool closed by the Health Department, a broken TV remote, and limited breakfast options are all unacceptable, and we understand your frustration.We are addressing these issues with our staff to ensure better service and maintenance moving forward. Your experience is not reflective of our standards, and we appreciate you bringing it to our attention.Sincerely,The Management.
这是我在酒店睡过最舒服的床。
我们住过质量更好的酒店——虽然有点破旧，但很干净。
游泳池不工作
没有电梯！
好吧
Needs improvement
The room is outdated and needs some renovations on the furniture. However, the bed was comfortable and I slept so good and the water pressure in the shower was amazing. I was also really dissappointed that the pool and hot tub were closed due to them being unsafe to occupy, whatever that means.
Terrible hotel!! First room we were given smelled of disinfectant and when we turned on the AC to help there were what appeared to be rodent droppings in the vents. The front desk reluctantly gave us another room that also smelled strongly of food. Beds were awful. Property is old and does not have an elevator. Do yourself a favor -spend more and get a better room somewhere else. This was at best a $50 hotel not $165!!
Had to wait 20 minutes for someone to show up to the desk for check in. Even called the front desk while at the front desk and still no one showed up or answered the phone. The rest of the stay was fine.
This place needs a serious upgrade! It stinks, it’s very rundown. The pool was actually condemned!! No joke, there was a sign on the pool entrance that the pool has been condemned. Don’t stay here. ******* needs to step it up, they have no business advertising and allowing customers to book such a shabby property!!
Tried to check in and no one was at the desk for 30 minutes. Pool was closed by order of the health department. The remote control for the TV was broken. They ran out of food at the free breakfast.