酒店回复: Thank you for your feedback. We're glad to hear that you found your room clean, but we're sorry to learn that other aspects of your stay didn't meet your expectations. We’re always working to improve, and your comments about the condition of the property have been shared with our management team. We hope to have the opportunity to welcome you back and provide a better experience in the future.
1.0分
其他
原文
翻译提供方：Google
游泳池不工作
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酒店回复: We're very sorry that the pool was out of service during your stay. We understand how disappointing that can be and are working to have it back up and running as soon as possible.Thank you for your understanding, and we hope to provide a better experience on your next visit.
2.0分
其他
原文
翻译提供方：Google
没有电梯！
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酒店回复: Thank you for your feedback. We understand that the absence of elevators can be inconvenient, especially with luggage. We appreciate you bringing this to our attention and will keep it in mind as we plan future improvements.
4.0分
情侣出游
原文
翻译提供方：Google
好吧
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酒店回复: ¡Muchas gracias por tu comentario! Nos alegra saber que todo estuvo bien durante tu estancia. Si hay algo que Podemos mejorar para que tu próxima visita sea aún mejor, no dudes en hacérnoslo saber.¡Esperamos verte de nuevo pronto!Saludos cordiales,Manager.
2.0分
家庭亲子
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We’ve stayed at this property several times. The main reason was while moving to Florida and having things done on our Pueblo West property. This was before the ownership change. Property was maintained, pool was open and side door was accessible. We’ve stayed several times since while returning to Pueblo to visit my mother. With this last stay, we probably won’t return. The pool again was not working, side entrance not accessible. No housekeeping. Breakfast was consistent with a couple of items missing. Fortunately we did stay in a somewhat updated room, but one of the sheer curtain panels was missing. We were happy to see it at least had laminate flooring. We’ve stayed in the business suite, but the couch is very dated and damaged. Staff prior to ownership change was always visible, friendly and willing to assist. Staff now is never visible and answers to request are always negative. The price was nice especially since we’ve seen room rates posted at twice what we paid during certain times. There is no way this hotel can justify 2+ the price we paid in the condition it’s in. A little TLC and friendliness would go a long way to improve the property. We travel to the area about every 6 weeks and will seek other lodging in the future.
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酒店回复: Thank you for sharing your feedback, and for being a returning guest over the years. We’re truly sorry that your recent stay didn’t meet the standards you previously experienced. We understand your frustrations with the pool, entrance access, housekeeping, and room condition, and we appreciate you bringing these issues to our attention.We’re also sorry to hear that our staff interactions felt less welcoming than before—this is not the experience we want for our guests. Your comments will help us focus on the areas that need improvement.We appreciate your honesty and hope that with the changes we’re working on, you might consider giving us another chance in the future. Safe travels, and thank you again for your time.
5.0分
其他
Everything was great. Clean room, friendly and helpful staff, great breakfast and fast check in
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酒店回复: Thank you for your kind words! We’re thrilled to hear you enjoyed your stay, from the clean room and fast check-in to the breakfast and helpful staff. We look forward to welcoming you back soon!
2.0分
家庭亲子
Heater had a lot of dirt and debris in it. The elevator was out of service and the pool was closed for inspection.
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酒店回复: Thank you for your feedback. We’re sorry for the inconvenience you experienced with the heater and pool during your stay. We appreciate you bringing these issues to our attention, and we’re taking steps to address them so future guests have a smoother experience.
5.0分
其他
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My room was fantastic! Garreddy at the Front Desk was awesome. Seems like he does everything there, including the breakfast buffet! It’s a small hotel but I felt very safe and the bathroom amenities were great.
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酒店回复: Thank you for your wonderful review! We’re thrilled to hear you enjoyed your room and felt safe during your stay. Garreddy will be happy to know you appreciated his efforts—he really does go above and beyond! We hope to welcome you back soon.
4.0分
其他
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My stay 2 weeks ago was better. The front desk staff was ready for my early check in because of my surgery. The new clerk wanted to charge me $20 to cut a key and leave it at the front desk at 1pm even though I co
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酒店回复: Thank you for your feedback. We’re very sorry for the confusion and inconvenience regarding your early check-in and key request. This isn’t the level of service we aim to provide. We appreciate you bringing it to our attention and will address it with our front desk team to ensure consistency.
这是我在酒店睡过最舒服的床。
我们住过质量更好的酒店——虽然有点破旧，但很干净。
游泳池不工作
没有电梯！
好吧
We’ve stayed at this property several times. The main reason was while moving to Florida and having things done on our Pueblo West property. This was before the ownership change. Property was maintained, pool was open and side door was accessible. We’ve stayed several times since while returning to Pueblo to visit my mother. With this last stay, we probably won’t return. The pool again was not working, side entrance not accessible. No housekeeping. Breakfast was consistent with a couple of items missing. Fortunately we did stay in a somewhat updated room, but one of the sheer curtain panels was missing. We were happy to see it at least had laminate flooring. We’ve stayed in the business suite, but the couch is very dated and damaged. Staff prior to ownership change was always visible, friendly and willing to assist. Staff now is never visible and answers to request are always negative. The price was nice especially since we’ve seen room rates posted at twice what we paid during certain times. There is no way this hotel can justify 2+ the price we paid in the condition it’s in. A little TLC and friendliness would go a long way to improve the property. We travel to the area about every 6 weeks and will seek other lodging in the future.
Everything was great. Clean room, friendly and helpful staff, great breakfast and fast check in
Heater had a lot of dirt and debris in it. The elevator was out of service and the pool was closed for inspection.
My room was fantastic! Garreddy at the Front Desk was awesome. Seems like he does everything there, including the breakfast buffet! It’s a small hotel but I felt very safe and the bathroom amenities were great.
My stay 2 weeks ago was better. The front desk staff was ready for my early check in because of my surgery. The new clerk wanted to charge me $20 to cut a key and leave it at the front desk at 1pm even though I co