酒店回复: Thank you for acknowledging our cleanliness and service. I regret that your stay wasn't perfect. We appreciate your feedback and recommendations for improvement, as they help us serve our guests better. We hope to welcome you back someday.
4.0分
家庭亲子
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Rooms were very clean. Weird layout with the pullout bed. It was so close to the king bed that it left no space for you to walk around it.
We arrived right before midnight for our stay and the front door was locked. I used the intercom - nothing. There was no one at the front desk at the hotel. I ended up calling the hotel and listening to the phone ring and watching the front desk clerk answer the phone. She had to confirm my reservation information before she would let me in. I have never had that happen in any hotel where I've stayed. I understand security measures but at least give the guest a heads up. I tried to check in on the app but it wouldn't let me. Other than that issue, we would stay here again. Everyone we encountered was very pleasant. And as I stated, the rooms were immaculate. We would stay here again - but will make sure we arrive before the streetlights come on 😆
We didn't eat the breakfast but there were quite a few people there when we passed through.
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酒店回复: Thank you for choosing us! We're delighted to hear that you found our accommodations clean and comfortable. However, I sincerely apologize for your unsatisfactory arrival experience and regret that we came across as unwelcoming. Your feedback is invaluable as it raises our awareness in this area and helps us improve. It was a pleasure to host you, and we look forward to welcoming you again for a seamless stay from start to finish.
5.0分
家庭亲子
The property was clean and the staff was friendly. The breakfast was fresh and had something for everyone.
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酒店回复: Thank you for taking the time to share your thoughtful review. I'm pleased to hear that you found our property clean, our staff friendly, and our breakfast fresh. We look forward to being your preferred hotel when you are in the area and truly appreciate your patronage.
4.0分
其他
Room was comfortable. They need to cook their sausage longer - no microwave in breakfast area to cook it more.
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酒店回复: Thank you for spending the time to review our hotel! I am glad to hear that you enjoyed your room. Thank you for letting us know how we could also improve our breakfast for guests. Looking forward to welcoming you back on your next visit!
4.0分
其他
Food was fresh,pet friendly.Hallways were frigid,Probably 65 degrees
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酒店回复: We are grateful for your feedback and for choosing to stay with us. It was a privilege to host you, and we look forward to the opportunity to serve you again during your next visit.
1.0分
其他
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The beds are horrendously dirty. I had to request extra sheets to put over thr mattress pad. They dont have the mattresses in a bag. There were hairs and stains and dirt all over the mattress.
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酒店回复: I sincerely apologize for the negative cleanliness experience you had with our mattresses during your stay at TownePlace Suites Goldsboro. Our primary goal is to ensure that every guest feels welcome and comfortable, and I am truly sorry that we fell short in your case. We want your time with us to be enjoyable and make you feel at home. Please know that we are committed to providing a warm welcome and a heartfelt farewell to every guest.Thank you for your understanding, and we hope to have the opportunity to better serve you in the future.
5.0分
家庭亲子
Nice room size really spacious, front desk workers was excellent. kids enjoyed the pool
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酒店回复: Thank you for taking the time to share your recent experience with us. We’re delighted to hear that you enjoyed your stay! We look forward to welcoming you back soon for another exceptional stay.
5.0分
家庭亲子
Check in and check out was quick and easy. Breakfast was good and well stocked.
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酒店回复: Thank you for sharing your recent experience with us. We’re delighted to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back in the near future for another exceptional stay.
4.0分
家庭亲子
Breakfast menu was limited.Food was ok
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酒店回复: Thank you for your generous rating and for being our valued guest. I am thrilled you had a great stay overall and appreciate your feedback on how we can be perfect next time. Thank you for your business, and please come again.
地理位置优越，服务一流。绝对是适合家庭入住的酒店。
Bed needs new mattress.. sinks in the middle
Bathroom needed attention in the shower
Cleaning wise
Front desk check in was excellent !!
Rooms were very clean. Weird layout with the pullout bed. It was so close to the king bed that it left no space for you to walk around it.
We arrived right before midnight for our stay and the front door was locked. I used the intercom - nothing. There was no one at the front desk at the hotel. I ended up calling the hotel and listening to the phone ring and watching the front desk clerk answer the phone. She had to confirm my reservation information before she would let me in. I have never had that happen in any hotel where I've stayed. I understand security measures but at least give the guest a heads up. I tried to check in on the app but it wouldn't let me. Other than that issue, we would stay here again. Everyone we encountered was very pleasant. And as I stated, the rooms were immaculate. We would stay here again - but will make sure we arrive before the streetlights come on 😆
We didn't eat the breakfast but there were quite a few people there when we passed through.
The property was clean and the staff was friendly. The breakfast was fresh and had something for everyone.
Room was comfortable. They need to cook their sausage longer - no microwave in breakfast area to cook it more.
Food was fresh,pet friendly.Hallways were frigid,Probably 65 degrees
The beds are horrendously dirty. I had to request extra sheets to put over thr mattress pad. They dont have the mattresses in a bag. There were hairs and stains and dirt all over the mattress.
Nice room size really spacious, front desk workers was excellent. kids enjoyed the pool
Check in and check out was quick and easy. Breakfast was good and well stocked.
Breakfast menu was limited.Food was ok