Very old and run down. Not maintained well. Broken screens and grilles laying around. Even for winter, when you wouldn't use them, pool and hot tub.
Green and dirty and nasty. Inside the room, straight out of the seventies. Bathroom fan failing, room not clean, clearly only superficially rubbed down. Bad for the wyndham reputation.
展开
酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your insights as they help us understand where we can improve.We are sorry to hear that you found our property to be in need of maintenance and that the room did not meet your expectations. Your comments about the condition of the screens and the pool area are particularly concerning, and we will address these issues with our maintenance team to ensure a better experience for future guests. Additionally, we regret that the cleanliness of your room was not up to our standards, and we will reinforce our housekeeping protocols to ensure that all areas are thoroughly cleaned and maintained.We value your feedback and hope that you might consider giving us another chance in the future to provide you with a more enjoyable stay.
3.0分
家庭亲子
Staff was wonderful
Microwave was dirty and not cleaned
Had to request cooking and eating utensils
Excellent breakfast
展开
酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Hawthorn Suites by Wyndham Green Bay. We are glad to hear that you found our staff to be wonderful; they strive to provide exceptional service to all our guests.However, we sincerely apologize for the issues you encountered with the cleanliness of the microwave and the need to request cooking and eating utensils. Your comments are invaluable, and we will address these concerns with our housekeeping team to ensure improvements are made.We are pleased that you enjoyed our excellent breakfast, as we aim to provide a delightful start to each day. Your insights help us enhance our guest experience, and we appreciate your understanding as we work to ensure a more seamless stay for everyone.
1.0分
其他
展开
I can tolerate an outdated room, old carpets, or lacking amenities, but filth is inexcusable. This room was a health hazard. Crumbs, smudges, and visible stains covered surfaces. The bathroom had alarming brown stains, and items needed serious repair and a deep scrub (the less said about the rogue googly eye, the better).
Between the pervasive dirt, a sagging mattress, and a loudly humming fridge, I got no sleep. Avoid this property until they address their hygiene standards.
展开
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. It is concerning to hear about the state of your room, including the crumbs, stains, and the condition of the bathroom. We understand how important a clean and comfortable environment is for our guests, and we regret that we fell short of these expectations.Your comments regarding the mattress and the refrigerator noise are also noted, and we will address these matters with our maintenance team to ensure improvements are made. We appreciate your candid feedback as it helps us identify areas where we need to focus our efforts.Please know that your experience is not reflective of our standards, and we are committed to enhancing our hygiene practices for the comfort and safety of our guests.
1.0分
其他
展开
The room I was in needs lots of repairs and needs a deep clean including the carpet as it’s very sticky. The property has so much potential if it was properly managed.
展开
酒店回复: Thank you for taking the time to share your feedback about your recent stay at Hawthorn Suites by Wyndham Green Bay. We sincerely apologize that your room did not meet your expectations regarding cleanliness and maintenance. Your comments about the carpet and the need for repairs are concerning, and we appreciate you bringing these issues to our attention.We recognize the potential of our property and are committed to ensuring that all aspects of our hotel meet high standards. Your insights are invaluable as we work on improvements and enhancements to provide a more enjoyable experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with a stay that reflects our commitment to quality.
房间设施齐全，实用性强，但住客貌似素质不高，稍有不安全的感觉。酒店隔了一条马路再过去几十米是一大片墓园，其实美国人的墓地挺漂亮的，但有忌讳的朋友就要谨慎了。
我被锁在外面的第一个房间我记得是 1223 或 1221，以那个为准，只有大床和沙发，不要预订那里，因为把手无法使用，如果前台无法安排，你将被锁在外面，直到维修人员离开现场来修理。此外，房间里的污垢导致我被小虫子咬了，他们给我们换了房间，另一个房间好多了，但第一晚是在另一个房间度过的。由于我们是通过 ******* 预订的，他们只退还了一半。这令人沮丧，但我要说的是，不要像我们一样着急。检查房间。如果不合适，让他们给你换。他们会给你升级。客户服务虽然那个房间很差，但客户服务很棒！我会再去，我会尽职尽责地检查房间。我的被子上还有血迹。
主办公室是整栋楼里唯一干净的，而且他们提供的早餐也还不错。套房内外都需要好好保养一下！一进房间，我们就闻到一股难闻的气味。我不得不去办公室要厕纸！房间很宽敞，但非常陈旧。墙壁和床上用品上都有污渍，冰箱里还有残留的物品，马桶也离地不牢！整栋楼到处都是烟蒂，太恶心了！我不推荐住在那里！
需要大量翻新。
7年多前我曾在这里住过，真的很喜欢这次住宿……现在不太喜欢了。维护和清洁工作都做得不够好，房间、毛巾等等都很糟糕。网络连接也很差。
我们的房间有猫尿和霉味。我们已离开，正在与*******和管理人员沟通退款事宜。
孤立的几栋建筑，美丽的事物
Very old and run down. Not maintained well. Broken screens and grilles laying around. Even for winter, when you wouldn't use them, pool and hot tub.
Green and dirty and nasty. Inside the room, straight out of the seventies. Bathroom fan failing, room not clean, clearly only superficially rubbed down. Bad for the wyndham reputation.
Staff was wonderful
Microwave was dirty and not cleaned
Had to request cooking and eating utensils
Excellent breakfast
I can tolerate an outdated room, old carpets, or lacking amenities, but filth is inexcusable. This room was a health hazard. Crumbs, smudges, and visible stains covered surfaces. The bathroom had alarming brown stains, and items needed serious repair and a deep scrub (the less said about the rogue googly eye, the better).
Between the pervasive dirt, a sagging mattress, and a loudly humming fridge, I got no sleep. Avoid this property until they address their hygiene standards.
The room I was in needs lots of repairs and needs a deep clean including the carpet as it’s very sticky. The property has so much potential if it was properly managed.