酒店回复: Thank you for your feedback. We're very sorry to hear about the issues you experienced with the room and cleanliness. This isn’t the experience we want for our guests, and we’ll be looking into it right away. We appreciate you bringing it to our attention.
5.0分
其他
原文
翻译提供方：Google
加特林堡地理位置优越的优质酒店
这家酒店环境宜人，坐落于河畔，距离加特林堡主街仅几步之遥。
员工热情友好，乐于助人。
我们的房间宽敞明亮，配有一张大床。浴室配有浴缸。
酒店配备冰箱和微波炉。
干净宽敞。
酒店包含丰盛的早餐。
如果您想探索大烟山国家公园，我们推荐您入住这家酒店。
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酒店回复: Dear Guest, Thank you for your kind words regarding your recent stay with us at Econolodge on the river. We are delighted to hear that you found our location convenient and that your experience met your expectations. It is our goal to provide exceptional service and memorable experiences for all our guests. Thank you for expressing the words about recommendations to other travelers. thank you for loving our clean rooms and staff service. We hope to welcome you back soon for another wonderful stay.
酒店回复: Dear Christie,I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. I'm sorry we fell short of providing the level of service you are accustomed to and deserve. I am glad that our staff help you to move the room immediately. thank you for loving the amenities like breakfast and clean pool. Your satisfaction is important to us, and we hope you'll give us another opportunity soon to make your experience the best it can be. thank you.
酒店回复: Thank you for staying with us and provide the comments. We apologize for not delivering the outstanding stay and service that our guests have come to expect from us. We have notified Certified pest control to inspect the room thoroughly and provide treatment if required. please rest assured that they are not typical, and we are fully committed to addressing them promptly. Your feedback is appreciated as it enables us to make positive changes for future guest experiences.
2.0分
情侣出游
原文
翻译提供方：Google
床太差，背疼，睡不好。天花板上发霉。房间里空气闷热。相框上还有水渍。不过工作人员很友好，很友善。
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酒店回复: Thank you for your feedback. We’re truly sorry to hear about the discomfort you experienced during your stay — that’s certainly not the standard we aim to provide. We take your concerns about the beds, air quality, and cleanliness very seriously and will be addressing them with our team immediately. We’re glad to hear our staff made a positive impression, and we hope we’ll have the opportunity to improve your experience in the future.
Room was spacious and clean, staff were very friendly, walking distance to all of downtown Gatlinburg
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酒店回复: Dear GuestThank you so much for the wonderful review! We're thrilled to hear that you found your room spacious and clean and that our team provided friendly service.It’s also great that you appreciated our prime location—being within walking distance of all downtown Gatlinburg has always been one of our biggest draws!We hope to welcome you back the next time your travels bring you to the Smoky Mountains!Warmly,The Team at Econolodge on the river
我很喜欢这家酒店的便利。员工非常热情友好。早餐很棒！床很舒服，枕头很软。淋浴水压很大，最棒的是，每天都能看到熊出没！！我们每年 7 月都会来加特林堡，我的双胞胎女儿说她们想再来这里，她们喜欢酒店旁边的小溪步道，可以沿着小溪走下去，还可以跳过岩石！酒店位于 ***** 的尽头，步行即可到达餐厅。
当我们第一次入住时，我们不得不换了两次房间才找到一个稍微好一点的房间，并且不得不额外支付 136 美元才能换到河景房，但当我们进入房间时，房间里到处都是头发，而且味道很难闻，可惜了这么好的位置就在河边，但他们真的需要清理一下
加特林堡地理位置优越的优质酒店
这家酒店环境宜人，坐落于河畔，距离加特林堡主街仅几步之遥。
员工热情友好，乐于助人。
我们的房间宽敞明亮，配有一张大床。浴室配有浴缸。
酒店配备冰箱和微波炉。
干净宽敞。
酒店包含丰盛的早餐。
如果您想探索大烟山国家公园，我们推荐您入住这家酒店。
老实说，如果不是第一天晚上我们在窗帘上看到一只巨大的蟑螂，我会给这个地方 3.5 颗星。当我们都上床睡觉时，我的孩子抬头说那是什么？想象一下，当我看到一只巨大、肥胖的蟑螂坐在滑动门窗帘的褶皱里时我的表情。我们立刻起床收拾行李。（100% 是蟑螂，不是六月金龟子）。下楼到大堂，他们给我们换了另一个房间。游泳池不错，早餐还可以：华夫饼机、煮鸡蛋和小包装的饼干和香肠三明治、麦片、吐司、咖啡等。步行即可到达加特林堡的所有活动场所。我见过的最小的枕头。奇怪的方形枕头。甚至没有单人床大小。
再也不来了
我住在106房间。我丈夫醒来时发现腿上有咬痕，看起来像是臭虫或跳蚤咬的。房间又脏又臭。真希望我在预订前多看看评论，因为最近好像其他客人也遇到过臭虫问题。
床太差，背疼，睡不好。天花板上发霉。房间里空气闷热。相框上还有水渍。不过工作人员很友好，很友善。
工作人员很友好。它靠近市中心，去餐馆和购物都很方便。性价比是最好的。
一切都好
美好的
Room was spacious and clean, staff were very friendly, walking distance to all of downtown Gatlinburg