酒店回复: We’re truly sorry to hear you experienced issues with the internet and TV. That’s not the level of service we strive to provide. Please know we’re already working to fix this and prevent it from happening again. We value your feedback and hope you’ll give us another chance.
2.0分
其他
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The bathroom is smaller than a kitchen pantry closet. The heat is hard to obtain and the tv has hundreds of channels listed on the guide but only about 20 available.
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酒店回复: Thank you for sharing your feedback with us. I’m very sorry to hear that aspects of your stay did not meet your expectations. We understand how important comfort is, and I apologize for the inconvenience caused by the bathroom size and the difficulty with the heating. Our team is already looking into the heating issue to ensure it is functioning properly.Regarding the television channels, the guide does display the full list provided by our service provider, but only certain channels are included in our package. I apologize for the confusion this caused during your stay, and we will work on making this clearer for future guests.We value your comments, as they help us improve the guest experience. If you’d be open to it, I’d appreciate the chance to speak with you directly so we can make this right.Thank you again for bringing this to our attention.
2.0分
其他
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Breakfast needed service. The waffle maker batter wouldn't come out of the dispenser. All three napkin holders were empty. The selection was small: 2 plain bagels, a stack of wheat bread, cereal, etc.
The shower in the room had mildew and grime around the tracks for the door. One of the pillow cases was stained brown from what i hope was make-up. There were no tissues in the room aside from TP. There was a strange smell when we entered the room and the carpet was pulled up from the floor along the wall.
The staff was pretty friendly other than witnessing people struggle with the waffle batter and then walking away.
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酒店回复: Thank you for taking the time to share such detailed feedback. I’m very sorry to hear about the issues you encountered during your stay. This is not the level of quality or service we aim to provide.The problems you described with the breakfast service—especially the waffle batter dispenser, empty napkin holders, and limited selection—are unacceptable. We will be reviewing our morning procedures immediately to ensure items are stocked, checked, and maintained throughout service. I will also be following up with the team to ensure they are attentive to guests’ needs when equipment isn’t functioning properly.I’m equally concerned about the condition of your room. Mildew in the shower tracks, carpet pulling away from the wall, a stained pillowcase, missing tissues, and an unpleasant odor all fall far below our standards. I’ve already passed this along to our housekeeping and maintenance teams so these issues can be addressed thoroughly and promptly.I’m glad to hear our staff was friendly overall, but it’s clear we missed several important opportunities to provide the quality and comfort you should expect from us. I sincerely apologize for the inconvenience you experienced.If you would be willing, I’d appreciate the chance to speak with you directly so we can make this right and ensure your next stay reflects the level of service we strive to deliver.Thank you again for bringing these concerns to our attention.
2.0分
商务出差
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Everything tasted off at breakfast. Orange juice. Waffle mixture. Only thing that was ok was yoghurt in the fridge. Room was very small, not very clean and towels and bedding also had some little stains. Not the worst place to be but wouldn’t say the cost makes sense. You’d expect a little bit more for the price.
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay did not meet expectations. The issues you mentioned regarding breakfast items, room cleanliness, and stained towels and bedding are not up to our standards, and I apologize for the inconvenience this caused.We will be reviewing the breakfast items immediately to ensure freshness and quality, and I have already shared your comments with our housekeeping team so we can address the cleanliness concerns right away.While I’m glad to hear there were some positive elements to your stay, I understand your overall experience did not reflect the value you expected. If you’re open to it, I would appreciate the opportunity to speak with you directly so we can make this right and ensure your next stay is much improved.Thank you again for bringing this to our attention. Your feedback helps us do better.
3.0分
其他
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For a hotel that has been 'recently' renovated, it's not very renovated and the rooms are very small. Good for a one night stay off the highway, as the price is good.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found our location convenient and our rates reasonable for a quick stopover. However, I’m sorry to learn that our recent renovations didn’t meet your expectations and that you found the room size smaller than anticipated.We appreciate your honesty — guest feedback like yours helps us identify where we can continue to improve. We’ll be sure to review your comments as we plan future updates to enhance our guests’ comfort and experience.We hope to have the opportunity to welcome you back on your next trip through the area.
2.0分
其他
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The first room I was given had water flowing down the wall in the bathroom, so I was moved to another room. The sheets for both rooms had spots in them. The television remotes in both rooms were broken.
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酒店回复: Thank you for sharing your experience with us. I’m very sorry to hear about the issues you encountered during your stay — particularly the water leak, the condition of the sheets, and the problems with the television remotes. That is certainly not the standard of quality or comfort we aim to provide.Please know that we have addressed these concerns with our maintenance and housekeeping teams to ensure they are resolved immediately. We’re also reviewing our room inspection process to prevent similar issues from happening again.We truly appreciate you bringing this to our attention and giving us the opportunity to improve. I hope you’ll consider staying with us again so we can provide you with a much better experience.
4.0分
其他
Breakfast wasnt fresh just they microwaved everything, not enough made for amount of ppl staying in motell.
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酒店回复: Thank you for taking the time to share your feedback about breakfast. I’m very sorry to hear that the quality and quantity of the food did not meet your expectations. We aim to provide fresh, enjoyable options for all our guests, and it’s disappointing to know we fell short during your stay.I’ve shared your comments with our kitchen team so we can review our preparation methods and ensure we’re properly stocked to serve all guests. Your feedback is extremely valuable and will help us make the improvements needed.We appreciate your honesty and hope you’ll consider giving us another chance to provide a better experience in the future.
2.0分
家庭亲子
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Bed is not particularly comfortable, tv is difficult to use, phone didn’t work, and the sink faucet came off and the room was so hot and difficult to cool down. It is a very run down property. Some not its fault, it’s old, very small, and needs a lot of TLC.
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about the issues you experienced during your stay — particularly with the comfort of the bed, the TV, phone, faucet, and temperature in your room. That’s certainly not the experience we want for our guests.Please know that we’re addressing these concerns with our maintenance and housekeeping teams to ensure they’re resolved promptly. We’re also reviewing ways to make our rooms more comfortable as we continue to update and care for our historic property.We truly appreciate your honest comments, as they help us improve. I hope you’ll consider giving us another opportunity to provide you with a better stay in the future.
房间干净整洁 服务态度很好 这个价位是周边酒店的天花板了 早餐也不错 花样挺多 有热水 这一点很适合国人
这是一家很棒的酒店，干净又舒适。早餐是标准的酒店早餐，味道不错。非常适合旅行者入住。
没有网络
没有电视频道
The bathroom is smaller than a kitchen pantry closet. The heat is hard to obtain and the tv has hundreds of channels listed on the guide but only about 20 available.
Breakfast needed service. The waffle maker batter wouldn't come out of the dispenser. All three napkin holders were empty. The selection was small: 2 plain bagels, a stack of wheat bread, cereal, etc.
The shower in the room had mildew and grime around the tracks for the door. One of the pillow cases was stained brown from what i hope was make-up. There were no tissues in the room aside from TP. There was a strange smell when we entered the room and the carpet was pulled up from the floor along the wall.
The staff was pretty friendly other than witnessing people struggle with the waffle batter and then walking away.
Everything tasted off at breakfast. Orange juice. Waffle mixture. Only thing that was ok was yoghurt in the fridge. Room was very small, not very clean and towels and bedding also had some little stains. Not the worst place to be but wouldn’t say the cost makes sense. You’d expect a little bit more for the price.
For a hotel that has been 'recently' renovated, it's not very renovated and the rooms are very small. Good for a one night stay off the highway, as the price is good.
The first room I was given had water flowing down the wall in the bathroom, so I was moved to another room. The sheets for both rooms had spots in them. The television remotes in both rooms were broken.
Breakfast wasnt fresh just they microwaved everything, not enough made for amount of ppl staying in motell.
Bed is not particularly comfortable, tv is difficult to use, phone didn’t work, and the sink faucet came off and the room was so hot and difficult to cool down. It is a very run down property. Some not its fault, it’s old, very small, and needs a lot of TLC.