酒店回复: Dear Jessica,Thank you for providing feedback about our recent stay. We appreciate your comments and apologize for any inconveniences you experienced. We'll address these issues promptly to ensure a more comfortable stay for future guests. Your feedback helps us improve, and we hope you'll consider staying with us again.
酒店回复: Dear Trevor,Thank you for your feedback on your recent stay at our hotel. We appreciate your input and are glad to hear that you found our staff friendly and smiling. We take all comments seriously and will use them to make improvements where needed. Your comfort and satisfaction are important to us, and we hope to have the opportunity to serve you better in the future.
3.0分
家庭亲子
原文
翻译提供方：Google
大堂里堆满了垃圾。咖啡是冷的。看起来他们试图翻新，但地板上到处都是油漆溅。
床很舒服。浴室很小。
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酒店回复: Dear Melanie,Thank you for your feedback. We're sorry to hear about your experience with the cleanliness and the coffee temperature. We're continuously striving to improve and your feedback is essential in this process. We're pleased to hear that you found our beds comfortable and we hope that despite these issues, you had a pleasant stay. We look forward to welcoming you back for an improved experience.Warm regards,Hotel Management
酒店回复: Dear Ellen,Thank you for taking the time to share your experience. We apologize for the issues you encountered during your stay and appreciate your understanding. Guest satisfaction is important to us, and we hope you will consider giving us another chance in the future. Your feedback helps us improve our services.
3.0分
家庭亲子
原文
翻译提供方：Google
房间很干净，但浴室门无法锁上，因为把手锁的位置不对。
酒店外面杂草丛生，需要修剪。酒店侧面和后面的床长满了杂草，没有景观。
早班服务员必须照顾桌子和早餐区。她工作很努力，但无法保持桌子和早餐区的清洁和供应。
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酒店回复: Dear Linda,Thank you for sharing your feedback with us. We're happy to hear that you found your room to be clean, but we apologize for the inconvenience caused by the bathroom door not latching properly. We'll make sure to have our maintenance staff address this issue. Furthermore, we apologize for the overgrown area around the outside of the hotel and the lack of landscaping around the back and side of the hotel. We'll work on improving this aspect of our property. We appreciate your feedback regarding the breakfast area, and we're sorry to hear that our desk clerk had difficulty keeping up with the demands of both the front desk and breakfast area. We'll work on ensuring that we have enough staffing during busy times to avoid this in the future. Thank you again for your feedback which will help us improve our guest's experience. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager
酒店回复: Hello Karen,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant stay. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager
4.0分
其他
原文
翻译提供方：Google
我们在 Rona Banquet Hall 参加了婚礼，非常方便，酒店内有很多停车位。房间非常宽敞，员工非常出色。
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酒店回复: Dear Eric,We're thrilled to hear that our hotel's location and spacious rooms met your needs during the wedding you attended at Rona Banquet Hall. It's wonderful to know that you found our staff to be exceptional, as providing excellent service is a top priority for us.We would be delighted to welcome you back for another comfortable stay.
酒店回复: Dear Steven,Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your input and your decision to provide us with a rating of 2 out of 5.We are committed to delivering a high-quality experience for all our guests and take your feedback seriously. Your comments highlight areas where we can enhance our services, and we assure you that we are actively addressing these matters.We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
由于1月24日（26日）的暴风雪，我预订了一家离公司近的酒店。我家离公司只有20分钟车程，所以我觉得这家酒店位置不错，离公司只有1英里。入住第一晚，我发现了一只蟑螂，并向前台报告了此事，但他们几乎不予理会，也没有任何后续信息。第二天晚上，我们上了16个小时的班，下了大约12英寸的雪，回到酒店却发现停车场根本停不下来。停车场既没有铲雪，也没有清理积雪供客人通行。我只好把车停在隔壁的加油站，然后穿过厚厚的积雪才走到前台。我们走到前台询问是否会安排铲雪公司来清理停车场。那位女士说她联系不上任何公司来铲雪。我要求退款，因为我付了钱却没法停车，但她拒绝在晚上10点联系经理，说必须先联系经理才能退款。然后她说午夜会有铲雪公司来。因为上完班太累了，我们决定继续住。第二天早上，我们去看停车场有没有铲雪，因为我们有很多东西要搬。结果发现根本没铲。真是糟糕的经历！我强烈建议大家去别的地方！这根本不是度假的好去处。经营一家企业，并让顾客满意！
房间非常宽敞、舒适、干净。
最棒的是毛巾（非常棒）。
我们不喜欢的是，他们给我们安排的第一个房间不适合居住（气味非常难闻）。
对于短期住宿来说，酒店本身还不错，但我们花了每晚 200 美元，却发现房间里的椅子坏了，马桶座圈连接不牢且移动了，浴缸地板上的粘合剂喷雾（假设是为了防滑）在淋浴时不断脱落并堵塞了排水管，这让我们很失望。
一分钱一分货。如果你只是短期住宿，这是一家不错的酒店，房间干净整洁，但不是一丝不苟。房间里缺少灯泡，维修不善。壁橱门切割不当，与地板相撞，无法完全打开。用纸板固定浴室门锁扣板。拉出式床的床单不够。窗户和窗帘区域有死虫，房间本身有异味。电梯发出有趣的声音，走廊很暗，很难看清，走廊的地板有一种有趣的扭曲和有弹性的结构。制冰机坏了。
欧陆式早餐充其量只是一般水平。不要把你的期望定得太高。
工作人员很友好，面带微笑，这在一定程度上挽救了评论。它似乎是家庭所有和经营的。
这家酒店显然很旧，我觉得如果他们投资一些大包装的灯泡，这将对评论产生奇效。我们浴室的灯具里只有五个灯泡中的两个。
如果你只是想找一个靠近高速公路的地方睡觉，这家酒店还不错，但如果你期待舒适的生活，那就去别处看看吧。这是一家看起来很便宜的酒店。
总的来说，我会给这家酒店 2.5 星（满分 5 星）
大堂里堆满了垃圾。咖啡是冷的。看起来他们试图翻新，但地板上到处都是油漆溅。
床很舒服。浴室很小。
第一个房间的窗户开着，关不上。位于一楼。第二个房间的马桶冲不上水。我们要求退款。前台工作人员非常友好，办理了退款。
2 个房间不可接受，我们换到了另一家酒店。
房间很干净，但浴室门无法锁上，因为把手锁的位置不对。
酒店外面杂草丛生，需要修剪。酒店侧面和后面的床长满了杂草，没有景观。
早班服务员必须照顾桌子和早餐区。她工作很努力，但无法保持桌子和早餐区的清洁和供应。
员工很友好，酒店人行道需要维修，床架上有突出的金属片，我撞到了它并割伤了腿。向 3 名服务台员工报告了此事，但仍然没有修好，所以在离开后第三天给女服务员留了条子。
我们在 Rona Banquet Hall 参加了婚礼，非常方便，酒店内有很多停车位。房间非常宽敞，员工非常出色。
电视和微波炉都坏了。不得不换到另一间房间。他们直到星期四才清空前门外的垃圾桶，我星期一晚上到达时，垃圾桶已经满了。