酒店回复: Dear Jessica,Thank you for providing feedback about our recent stay. We appreciate your comments and apologize for any inconveniences you experienced. We'll address these issues promptly to ensure a more comfortable stay for future guests. Your feedback helps us improve, and we hope you'll consider staying with us again.

酒店回复: Dear Trevor,Thank you for your feedback on your recent stay at our hotel. We appreciate your input and are glad to hear that you found our staff friendly and smiling. We take all comments seriously and will use them to make improvements where needed. Your comfort and satisfaction are important to us, and we hope to have the opportunity to serve you better in the future.

酒店回复: Dear Melanie,Thank you for your feedback. We're sorry to hear about your experience with the cleanliness and the coffee temperature. We're continuously striving to improve and your feedback is essential in this process. We're pleased to hear that you found our beds comfortable and we hope that despite these issues, you had a pleasant stay. We look forward to welcoming you back for an improved experience.Warm regards,Hotel Management

酒店回复: Dear Ellen,Thank you for taking the time to share your experience. We apologize for the issues you encountered during your stay and appreciate your understanding. Guest satisfaction is important to us, and we hope you will consider giving us another chance in the future. Your feedback helps us improve our services.

酒店回复: Dear Linda,Thank you for sharing your feedback with us. We're happy to hear that you found your room to be clean, but we apologize for the inconvenience caused by the bathroom door not latching properly. We'll make sure to have our maintenance staff address this issue. Furthermore, we apologize for the overgrown area around the outside of the hotel and the lack of landscaping around the back and side of the hotel. We'll work on improving this aspect of our property. We appreciate your feedback regarding the breakfast area, and we're sorry to hear that our desk clerk had difficulty keeping up with the demands of both the front desk and breakfast area. We'll work on ensuring that we have enough staffing during busy times to avoid this in the future. Thank you again for your feedback which will help us improve our guest's experience. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

酒店回复: Hello Karen,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant stay. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

酒店回复: Dear Eric,We're thrilled to hear that our hotel's location and spacious rooms met your needs during the wedding you attended at Rona Banquet Hall. It's wonderful to know that you found our staff to be exceptional, as providing excellent service is a top priority for us.We would be delighted to welcome you back for another comfortable stay.

酒店回复: Dear Steven,Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your input and your decision to provide us with a rating of 2 out of 5.We are committed to delivering a high-quality experience for all our guests and take your feedback seriously. Your comments highlight areas where we can enhance our services, and we assure you that we are actively addressing these matters.We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

酒店回复: Dear Courtney,Thank you for sharing your feedback with us. We appreciate your input and will use it to continue improving our services. Your comments are important to us, and we hope to have the opportunity to host you again in the future.