TV didn’t work phone didn’t work or even have a plug for it. Outlets wouldn’t hold chargers. The place smelled like **** so bad. Breakfast looked awful. Faucet on sink was hanging off. Toilet and bathtub were disgusting. I definitely wouldn’t recommend to anyone!
2.0分
其他
Everything was poor quality. The carpet was gross. There was a smell throughout. The breakfast ws wful but
2.0分
其他
Rooms unkept. Faucet loose so much rust stains front desk service had reservations mixed up. Had a 3day booking but was given one day stay. It
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酒店回复: We sincerely apologize for the issues you experienced during your stay, including the room condition, faucet problems, and booking confusion. This is not the level of service or quality we strive to provide. Your feedback has been shared with our team so we can address these concerns and improve our guest experience.
1.0分
其他
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The floor was stained, the bathroom had some brown liquid up the wall, it smelled like old cigarettes, and as we were packing up....there were roaches crawling on our things. It was repulsive and we left a day early!
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酒店回复: We sincerely apologize for the unacceptable conditions you experienced. The issues you described do not meet our standards, and we have addressed them immediately with our housekeeping and maintenance teams. We are very sorry this affected your stay and would appreciate the chance to speak with you directly to make this right.
2.0分
其他
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The beds are very uncomfortable and there was an odor in the room that I can only describe as dank. The bathroom tub was flaking in the area around the drain. There was no stopper in the bathtub or sink. The room doorhandle was difficult to turn. The room was not worth the rate. I checked out early when I found a better hotel with a vacancy.
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酒店回复: We sincerely apologize for the issues you encountered during your stay. The concerns you mentioned regarding the beds, odor, bathroom condition, and room amenities are unacceptable and do not meet our standards. Your feedback has been shared with our team so we can address these problems and improve the guest experience. We are very sorry your stay was impacted and appreciate you bringing this to our attention.
2.0分
家庭亲子
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The check-in person was very friendly and helpful! This hotel needs some tender loving care. Very outdated and the lobby needs some sprucing up to make it more comfortable/inviting for guests. Room was smelly. Our microwave was dirty.
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酒店回复: Thank you for your feedback. We’re glad to hear our front desk team was friendly and helpful, but we apologize for the issues you encountered with the room and overall condition of the hotel. Your comments about cleanliness and needed updates have been shared with our team so we can address them promptly. We appreciate your input and hope to provide a much better experience in the future.
2.0分
家庭亲子
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The room was dated and the furniture was abused. The room was clean. The front desk folks are always looking down at their phones and don’t acknowledge or greet you when coming or going. The gentleman that checked us in was very cordial. It was not worth the 600+ we paid for two night to see a MS State game. They have a pardon or dust for renovation sign on the front sliding door for the past two years. The hotel has potential though. When you don’t have a quality place you need to at least have amazing customer service. Customer service is the most important thing to me. Great service, more customers, more income, more improvements to your property. Just my opinion, though.
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酒店回复: Thank you for sharing your feedback. We’re glad you found the room clean and that our check-in staff was cordial, but we apologize for the issues with furniture, overall condition, and the customer service you observed. Your comments have been shared with our team as we work to improve both our property and guest experience. We appreciate your insights and hope to provide a much better stay in the future.
1.0分
其他
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Staff was great first and foremost. The condition of the hotel is horrible. Too many things wrong to list here. This listing is also very inaccurate. From the name of the hotel, to the pictures, and the fact there is no pool.. the pool has been filled in with concrete. This place is not worth 100 or more a night. At best $50 for a whole weekend stay. I did not bother the staff with everything that was wrong because honestly they're not equipped to fix it. The one thing I brought to their attention they were quick to make it better and switch me to another room. Whoever owns this place or is top management do better.. there's soo much room for improvement.. you cant expect your team to run a well taken care of establishment if you dont provide them with an establishment worth taking care of.. management feel free to reachout and I'll be happy to give you an honest detailed review. I hope future success for this place cause the staff really is so nice. However, for $500 for the weekend was way off mark for too many reasons.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you had a positive experience with our staff, but we sincerely apologize for the issues you encountered with the property and listing accuracy. Your detailed comments have been shared with our management team for review, and we are committed to making improvements where possible. We appreciate your insights and hope to provide a better experience in the future.
4.0分
其他
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Staff was very nice. We were a late check in, called before we got here and they were very accommodating. You can tell they are amid renovations. Hope they can continue fixing it up.
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酒店回复: Thank you for your feedback and for giving us an 8/10! We’re glad our staff was able to accommodate your late check-in and that you felt welcomed. We appreciate your understanding as we continue our renovations and hope to provide an even better experience on your next visit.
3.0分
其他
Under renovations. But serviceable.
Breakfast is an embarrassment. Nothing to eat basically.
TV didn’t work phone didn’t work or even have a plug for it. Outlets wouldn’t hold chargers. The place smelled like **** so bad. Breakfast looked awful. Faucet on sink was hanging off. Toilet and bathtub were disgusting. I definitely wouldn’t recommend to anyone!
Everything was poor quality. The carpet was gross. There was a smell throughout. The breakfast ws wful but
Rooms unkept. Faucet loose so much rust stains front desk service had reservations mixed up. Had a 3day booking but was given one day stay. It
The floor was stained, the bathroom had some brown liquid up the wall, it smelled like old cigarettes, and as we were packing up....there were roaches crawling on our things. It was repulsive and we left a day early!
The beds are very uncomfortable and there was an odor in the room that I can only describe as dank. The bathroom tub was flaking in the area around the drain. There was no stopper in the bathtub or sink. The room doorhandle was difficult to turn. The room was not worth the rate. I checked out early when I found a better hotel with a vacancy.
The check-in person was very friendly and helpful! This hotel needs some tender loving care. Very outdated and the lobby needs some sprucing up to make it more comfortable/inviting for guests. Room was smelly. Our microwave was dirty.
The room was dated and the furniture was abused. The room was clean. The front desk folks are always looking down at their phones and don’t acknowledge or greet you when coming or going. The gentleman that checked us in was very cordial. It was not worth the 600+ we paid for two night to see a MS State game. They have a pardon or dust for renovation sign on the front sliding door for the past two years. The hotel has potential though. When you don’t have a quality place you need to at least have amazing customer service. Customer service is the most important thing to me. Great service, more customers, more income, more improvements to your property. Just my opinion, though.
Staff was great first and foremost. The condition of the hotel is horrible. Too many things wrong to list here. This listing is also very inaccurate. From the name of the hotel, to the pictures, and the fact there is no pool.. the pool has been filled in with concrete. This place is not worth 100 or more a night. At best $50 for a whole weekend stay. I did not bother the staff with everything that was wrong because honestly they're not equipped to fix it. The one thing I brought to their attention they were quick to make it better and switch me to another room. Whoever owns this place or is top management do better.. there's soo much room for improvement.. you cant expect your team to run a well taken care of establishment if you dont provide them with an establishment worth taking care of.. management feel free to reachout and I'll be happy to give you an honest detailed review. I hope future success for this place cause the staff really is so nice. However, for $500 for the weekend was way off mark for too many reasons.
Staff was very nice. We were a late check in, called before we got here and they were very accommodating. You can tell they are amid renovations. Hope they can continue fixing it up.
Under renovations. But serviceable.
Breakfast is an embarrassment. Nothing to eat basically.