酒店回复: Good Afternoon, Gert!Thank you for taking the time to leave such a great review! I am happy to hear that we exceeded your expectations. We look forward to the opportunity of serving you again!
5.0分
其他
原文
翻译提供方：Google
很舒服
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酒店回复: Good Afternoon, Yuzminda!Thank you for taking the time to leave a review! I am happy to hear that we exceeded your expectations. We look forward to the opportunity of serving you again!
5.0分
家庭亲子
Heather was wonderful! However, kids and I came to the front desk around the time cookies were said to be happening and there were none out!
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酒店回复: Good afternoon, Ember! Thank you for taking the time to leave a review! I am so sorry to hear about the cookies! I will look into that! I hope that didn't detract from your stay too much & the little ones had a great birthday getaway anyway! We look forward to the opportunity of serving you again!
5.0分
其他
Lovely room and comfortable bed. Front desk not manned, but staff was efficient at expediting my check in after being paged.
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酒店回复: Good afternoon, Jacqueline!Thank you for taking the time to leave a review! I am happy to hear that we exceeded your expectations. We look forward to the opportunity of serving you again!
5.0分
其他
Nice, quiet, clean room. Breakfast was well above and beyond what you’d normally expect. We will stay here again in the future. Thank you for the hospitality.
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酒店回复: Good afternoon, Christopher!Thank you for taking the time to leave such a kind a review! I am happy to hear that we exceeded your expectations. We look forward to the opportunity of serving you again!
2.0分
朋友出游
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I am positive I had booked the room with the jacuzzi. Somehow I got a different suite. So I wanted to pay the difference and switch. They said no then I wanted to down grade to a regular room since what I wanted was the hot tub. They also said no
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酒店回复: Good Morning, NathenThank you for taking the time to share your feedback. I'm sorry to hear that your experience did not meet your expectations.After reviewing the details of your reservation both through ******* and our internal records, I can confirm that you booked a prepaid stay for our Extra-Large King Suite, which includes a separate bedroom, living room with a Murphy bed, walk-in closet, cave-style shower, and a full-sized kitchen. There were no changes made to your reservation.Regarding your expectation of a jacuzzi tub; the room you reserved does not include this feature, neither the room description nor the images provided on ******* suggest otherwise. Unfortunately, the jacuzzi suites were already reserved and occupied on the night of your stay.As for the interaction at the front desk, our agent explained to you that we did only have the suite you reserved and regular double queens available and due to the nature of your prepaid ******* reservation, we were unable to offer a refund or downgrade to a different room, as the payment was made directly to *******. We did offer the option to cancel through ******* and rebook, though any refund would have been subject to their policies.While the room may not have been what you were intending to book, I hope you were still able to enjoy the many amenities of our spacious suite. We appreciate your understanding and hope to welcome you back in the future. Should you be interested in one of our jacuzzi rooms next time, we recommend booking early, as they tend to sell out quickly.
5.0分
其他
I truly enjoyed my stay here at the hotel. There were some hiccups when they came to service such as the person completing onwards and that was not nice or not.
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酒店回复: Good afternoon, Lydia!Thank you for taking the time to leave a review! I am happy to hear that we exceeded your expectations. We look forward to the opportunity of serving you again!
1.0分
情侣出游
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No parking available when hotel is close to fully booked. Hotel expects you to stay anyway and park off site or something and leave you vehicle in unsafe situation. Hotel will not offer refund when they are unable to provide a safe parking place. ******* is not able to help make the situation right and issue a refund due to not staying due to inadequate parking. The Hotel and ******* were cometely lacking of any level of good customer service.
4.0分
其他
Rooms Clean, Staff Great& Excellent Breakfast.
Not so Hot Hot Tub...Kids Loved the Pool.
Thanks BW
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酒店回复: Good Morning, Robert! Thank you for taking the time to leave a review! I am happy to hear that we exceeded your expectations. We look forward to the opportunity of serving you again!
5.0分
情侣出游
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The place was great. Very clean very friendly great breakfast. We had a great day and slept great. Highly recommend this place especially if you have pets. They even treated our dogs well by giving them a dog treat and a toy
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酒店回复: Good afternoon, Denise!Thank you for taking the time to leave such a detailed review! I am happy to hear that we exceeded your expectations. We look forward to the opportunity of serving you & your pups again!
友好的欢迎，房间很好。早餐很特别，有从煎蛋卷到墨西哥卷饼的多种选择。
很舒服
Heather was wonderful! However, kids and I came to the front desk around the time cookies were said to be happening and there were none out!
Lovely room and comfortable bed. Front desk not manned, but staff was efficient at expediting my check in after being paged.
Nice, quiet, clean room. Breakfast was well above and beyond what you’d normally expect. We will stay here again in the future. Thank you for the hospitality.
I am positive I had booked the room with the jacuzzi. Somehow I got a different suite. So I wanted to pay the difference and switch. They said no then I wanted to down grade to a regular room since what I wanted was the hot tub. They also said no
I truly enjoyed my stay here at the hotel. There were some hiccups when they came to service such as the person completing onwards and that was not nice or not.
No parking available when hotel is close to fully booked. Hotel expects you to stay anyway and park off site or something and leave you vehicle in unsafe situation. Hotel will not offer refund when they are unable to provide a safe parking place. ******* is not able to help make the situation right and issue a refund due to not staying due to inadequate parking. The Hotel and ******* were cometely lacking of any level of good customer service.
Rooms Clean, Staff Great& Excellent Breakfast.
Not so Hot Hot Tub...Kids Loved the Pool.
Thanks BW
The place was great. Very clean very friendly great breakfast. We had a great day and slept great. Highly recommend this place especially if you have pets. They even treated our dogs well by giving them a dog treat and a toy