Room fine a really nice big comfortable bed and pillows. Nice touch to have a bottle of still water in the room.
The bathroom was okay, good shower but decor a bit worn
Breakfast very good with a nice selection and quality product and service.
Parking very limited though.
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酒店回复: Dear Karen, Thank you for taking the time to share your detailed feedback. We’re so pleased to hear you enjoyed a comfortable night’s sleep and appreciated the touches in your room, as well as our breakfast selection and service. We’ve also noted your comments about the bathroom décor and parking—your insights are really helpful as we continue to improve our guest experience. We hope to welcome you back again soon! Kind regards, The White Lion Hotel
4.0分
其他
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Short stay
The room was quite warm and the door was sticking on opening and couldn’t be closed without slamming. All of the staff were very friendly and helpful and the food was excellent.
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酒店回复: Thank you for your review. We have noted the issue regarding the door of your room, this has been passed onto our maintenance team for review. We hope to welcome you back to The White Lion again soon.Kind Regards,The White Lion
2.0分
情侣出游
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Breakfast nice. Hotel shabby. Not worth the cost. Wi-Fi doesn’t really work. it’s a perfect location and it could be great but it’s essentially the basic premier inn room. Small double bed. Old bathroom. Tiny Tv. There are better options I think especially for what they are charging
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酒店回复: Dear Francis,Thank you for taking the time to share your feedback. While we are glad to hear you enjoyed the breakfast and appreciated our central location, we are sorry to learn that the overall experience didn’t meet your expectations.We take all comments seriously and are always looking for ways to improve. We understand your concerns regarding the room and amenities, and we’ll be reviewing these points with our team. Our goal is to provide good value and a comfortable stay, so we regret that this wasn’t your experience on this occasion.We do hope you might consider giving us another chance in the future.Kind Regards,The White Lion Hotel
4.0分
其他
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Room comfortable and well furnished. Didn’t like the rather heavy duvet - like trying to sleep under a rug. Good cooked breakfast: hard-working staff run off their feet so waiting inevitable. They were helpful and welcoming.
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酒店回复: Thank you for your review. We hope to welcome you back to The White Lion again soon.Kind Regards,The White Lion
4.0分
其他
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It was a shame that our stay was tempered by staff shortages. Otherwise a thoroughly enjoyable stay. The clientele occupy the upper age group which moaning and complaining are almost mandatory, ignore them.
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酒店回复: Thank you for your review. We hope you have enjoyed your time with us and we will make sure to forward over your comments to our Management Teams. We hope you will choose to return in the near future! Kindest Regards, White Lion Hotel
4.0分
其他
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The room looked out on to scaffolding which we were not happy about, also the TV kept loosing the signal, I went down to ask if there was another room and straight away I was found the choice of two other rooms which were more to our liking,
The staff in the bar and restaurant were really friendly and very good at their jobs, over all we had a very nice stay.
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酒店回复: Dear Anthony, Thank you very much for your feedback. I’m sorry to hear that your initial room view was not what you expected and that you experienced issues with the TV signal. However, I’m glad our team was able to quickly offer you alternative rooms that better suited your preferences. It’s wonderful to hear that you found our bar and restaurant staff friendly and professional — I’ll be sure to pass your kind words on to them. Overall, I’m pleased you had a very nice stay with us, and we hope to welcome you back again soon. Kind regards, The White Lion Hotel
4.0分
情侣出游
Staff were very helpful.
The property definitely needs painting on the outside. Inside was ok.
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酒店回复: Thank you for your review. We hope you have enjoyed your time with us and we will make sure to forward over your comments to our Management Teams. We hope you will choose to return in the near future! Kindest Regards, The White Lion Hotel
3.0分
其他
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Hotel needs some attention
The staff we dealt with were all lovely, but the building itself is tired and run down. Our bathroom was particularly grim - grouting gone brown, and awful bath grips that were not only horribly stained but very painful to sit on!
5.0分
情侣出游
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The stairs to 2nd floor rooms are a bit confusing but other than that all was good
Excellent breakfast served a very nice and capable young lady called Amy. Jack who booked us in was also very professional
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酒店回复: Thank you for sharing your feedback! We appreciate your comments and are glad to hear you enjoyed the breakfast and received excellent service from Amy and Jack. We’ll certainly take note of your comment about the stairs and work on improving the signage for better clarity. We look forward to welcoming you back soon!Kind Regards,The White Lion Hotel
抵达时前台和酒吧都没有人。服务很慢，需要更多员工。房间还行，但需要一些打理，镜子位置不对，床边没有插座。房间里的饮品托盘很简陋。早餐可以接受，但算不上美味。
Room fine a really nice big comfortable bed and pillows. Nice touch to have a bottle of still water in the room.
The bathroom was okay, good shower but decor a bit worn
Breakfast very good with a nice selection and quality product and service.
Parking very limited though.
Short stay
The room was quite warm and the door was sticking on opening and couldn’t be closed without slamming. All of the staff were very friendly and helpful and the food was excellent.
Breakfast nice. Hotel shabby. Not worth the cost. Wi-Fi doesn’t really work. it’s a perfect location and it could be great but it’s essentially the basic premier inn room. Small double bed. Old bathroom. Tiny Tv. There are better options I think especially for what they are charging
Room comfortable and well furnished. Didn’t like the rather heavy duvet - like trying to sleep under a rug. Good cooked breakfast: hard-working staff run off their feet so waiting inevitable. They were helpful and welcoming.
It was a shame that our stay was tempered by staff shortages. Otherwise a thoroughly enjoyable stay. The clientele occupy the upper age group which moaning and complaining are almost mandatory, ignore them.
The room looked out on to scaffolding which we were not happy about, also the TV kept loosing the signal, I went down to ask if there was another room and straight away I was found the choice of two other rooms which were more to our liking,
The staff in the bar and restaurant were really friendly and very good at their jobs, over all we had a very nice stay.
Staff were very helpful.
The property definitely needs painting on the outside. Inside was ok.
Hotel needs some attention
The staff we dealt with were all lovely, but the building itself is tired and run down. Our bathroom was particularly grim - grouting gone brown, and awful bath grips that were not only horribly stained but very painful to sit on!
The stairs to 2nd floor rooms are a bit confusing but other than that all was good
Excellent breakfast served a very nice and capable young lady called Amy. Jack who booked us in was also very professional