酒店回复: Dear Roy,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager
3.0分
其他
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A little seedy, but ok. The room and bed linens had a faint odor of something. Hotel was non-smoking but stairwell smelled of smoke. Decent breakfast bar with waffles, sausage, eggs, fresh fruit, etc. (though the waffle machine needs a timer). Better than sleeping in my car but worse (except for breakfast) than the place I stayed the night before in Somerset, PA, which was cheaper but cleaner and quieter. ... One more thing: a staff member wore a Confederate flag while serving breakfast. Like it or not, this is a ****** symbol in 2025, and nobody should have to deal with that first thing in the morning. Anyway, WV was on the other side! Some guests are in the area to visit Antietam. Staff should be aware of the import of such symbols and avoid antagonizing guests.
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酒店回复: Dear Michael,Thank you for sharing your experience. We are glad the breakfast selection and overall convenience added some comfort to your stay. We have noted your comments regarding room freshness, smoke odor in the stairwell and the need for updates in certain areas. Your concern about staff attire has also been noted and will be addressed with our team. We remain committed to providing a more comfortable and respectful environment moving forward.Sincerely, Hotel Manager
3.0分
其他
Definitely okay not too bad , breakfast was decent honestly. Nosy people but it’s expected out there .
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酒店回复: Dear Jayqwan,Thank you for sharing your experience. We are glad to hear your stay was overall okay and that you found the breakfast decent and enjoyable. We appreciate your understanding regarding the activity in the area, and it is good to know the environment still worked for your visit. Your feedback is valued, and we remain committed to providing a comfortable and welcoming stay with continued attention to guest comfort on future visits.Sincerely, Hotel Manager
1.0分
家庭亲子
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A rollaway bed was brought to us for my nephew to sleep on and it had so many pea rings on it it was disgusting. The cover on the bed had dark stains all over it. And there was some type of bodily fluid on the side of the bed. It was an all-around disgusting experience. Not to mention the person above us walked throughout the whole floor all night long with a squeaky floor so we didn't sleep much that night. It was terrible. I wouldn't recommend this hotel to anyone.
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酒店回复: Dear erie,We regret the inconvenience caused by the condition of the rollaway bed and the noise from the room above. Your comments have been noted and will be addressed with our housekeeping and maintenance teams to strengthen cleanliness checks and overall comfort. We remain committed to creating a more restful and well prepared stay experience for future visits.Sincerely, Hotel Manager
2.0分
家庭亲子
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Room smelled awful, like body odor. No shampoo. Dead bugs in bathroom light fixture. Drippy tub faucet. Loose toilet seat. Not advised no elevator prior to booking; steps to second level poorly maintained.
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酒店回复: Dear Deborah,We regret the inconvenience caused by the issues you experienced during your stay. Your comments regarding the room condition, maintenance concerns, and lack of communication about the elevator have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate your input, as it helps us focus on areas that need improvement, and we aim to provide a more comfortable and seamless experience in the future.Sincerely, Hotel Manager
2.0分
其他
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Bathtub had a serious drip. After a shower, the drip went all over the floor. This happened twice. Staff did not pick up the wet mildewy towels. Instead they just left clean towels in the hallway. No coffee maker. Weekend breakfast didn’t open until 7am. Breckfast ran out of coffee.
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酒店回复: Dear Katherine,We appreciate your detailed feedback about your stay. We are glad you noticed the clean towels and appreciate you sharing areas where we can improve. We regret the inconvenience caused by the bathtub drip, towel service, and coffee availability during breakfast hours. Your observations have been noted and will be addressed with our housekeeping and breakfast teams to enhance guest comfort and service efficiency. We value your input and hope to welcome you back for a smoother experience.Sincerely, Hotel Manager
3.0分
家庭亲子
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The cleanliness of the room wasn’t bad, almost what’s to expect at this price point. Lots of sketchy characters smoking just outside the entrance doors and painters tape painted over on the bathroom ceilings. All of our neighbors were very noisy, yelling at night. The toilet ran all night, no matter what I did. We liked the location, though.
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酒店回复: Dear Taylor,We appreciate your detailed feedback and are glad you found the room reasonably clean and the location convenient. We regret the inconvenience caused by the noise, maintenance, and exterior activity you observed. Your comments have been noted and shared with our housekeeping, maintenance, and security teams for necessary action. We value your input as it helps us enhance guest comfort and ensure a more peaceful and well-maintained environment in future stays.Sincerely, Hotel Manager
3.0分
家庭亲子
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The staff was wonderful, and let us check into our two rooms early.
However, the waste bin in one of the bathrooms was filled with a mystery liquid that we had to dump out, and both rooms had a very strong musty odor. The bathroom fan didn't work; the bathroom lights sometimes cut out, the pillows were pretty uncomfortable, and the streaming service in one of the rooms kept buffering us out.
The stairs were showing major signs of wear. The upper hall had an uneven spot that I tripped on and nearly fell over.
The breakfast room was clean and well-kept, and met expectations.
I think the staff is doing the best they can with what they have been given.
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酒店回复: Dear Jennifer,Thank you for taking the time to share such a detailed feedback. We are glad to know our staff provided you with wonderful service, early check-in, and a clean, well-kept breakfast experience. Your recognition of their efforts truly means a lot. We also value your observations about room conditions, amenities, and property upkeep. Feedback like yours helps us identify areas that need attention so we can enhance comfort and safety for future guests. We appreciate your balanced perspective and thoughtful comments.Sincerely, Hotel Manager
1.0分
其他
The bathtub had about water in it when we 1st got there ,toliet would run ,walls were so thin you could hear everything.
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酒店回复: Dear Jerry,We regret to hear about the maintenance and noise concerns you experienced during your stay. Your feedback regarding the bathtub, toilet, and soundproofing is important and will be shared with our team to ensure these issues are properly addressed. Providing our guests with a comfortable and well-maintained environment is our priority, and your comments will help guide improvements. We appreciate you taking the time to share your experience and will work toward offering a better stay in the future.Sincerely, Hotel Manager
5.0分
商务出差
Excellent staff especially Kayla who went out of her way to make sure we had a pleasant stay.
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酒店回复: Dear Rita,Thank you for your wonderful feedback. We are so pleased to hear that you enjoyed your stay and that our staff made such a positive impact. It is especially rewarding to know that Kayla went above and beyond to ensure your comfort. We will be sure to share your kind words with her, as recognition like this truly inspires our team. We look forward to welcoming you back for another pleasant and enjoyable visit.Sincerely, Hotel Manager
好的
A little seedy, but ok. The room and bed linens had a faint odor of something. Hotel was non-smoking but stairwell smelled of smoke. Decent breakfast bar with waffles, sausage, eggs, fresh fruit, etc. (though the waffle machine needs a timer). Better than sleeping in my car but worse (except for breakfast) than the place I stayed the night before in Somerset, PA, which was cheaper but cleaner and quieter. ... One more thing: a staff member wore a Confederate flag while serving breakfast. Like it or not, this is a ****** symbol in 2025, and nobody should have to deal with that first thing in the morning. Anyway, WV was on the other side! Some guests are in the area to visit Antietam. Staff should be aware of the import of such symbols and avoid antagonizing guests.
Definitely okay not too bad , breakfast was decent honestly. Nosy people but it’s expected out there .
A rollaway bed was brought to us for my nephew to sleep on and it had so many pea rings on it it was disgusting. The cover on the bed had dark stains all over it. And there was some type of bodily fluid on the side of the bed. It was an all-around disgusting experience. Not to mention the person above us walked throughout the whole floor all night long with a squeaky floor so we didn't sleep much that night. It was terrible. I wouldn't recommend this hotel to anyone.
Room smelled awful, like body odor. No shampoo. Dead bugs in bathroom light fixture. Drippy tub faucet. Loose toilet seat. Not advised no elevator prior to booking; steps to second level poorly maintained.
Bathtub had a serious drip. After a shower, the drip went all over the floor. This happened twice. Staff did not pick up the wet mildewy towels. Instead they just left clean towels in the hallway. No coffee maker. Weekend breakfast didn’t open until 7am. Breckfast ran out of coffee.
The cleanliness of the room wasn’t bad, almost what’s to expect at this price point. Lots of sketchy characters smoking just outside the entrance doors and painters tape painted over on the bathroom ceilings. All of our neighbors were very noisy, yelling at night. The toilet ran all night, no matter what I did. We liked the location, though.
The staff was wonderful, and let us check into our two rooms early.
However, the waste bin in one of the bathrooms was filled with a mystery liquid that we had to dump out, and both rooms had a very strong musty odor. The bathroom fan didn't work; the bathroom lights sometimes cut out, the pillows were pretty uncomfortable, and the streaming service in one of the rooms kept buffering us out.
The stairs were showing major signs of wear. The upper hall had an uneven spot that I tripped on and nearly fell over.
The breakfast room was clean and well-kept, and met expectations.
I think the staff is doing the best they can with what they have been given.
The bathtub had about water in it when we 1st got there ,toliet would run ,walls were so thin you could hear everything.
Excellent staff especially Kayla who went out of her way to make sure we had a pleasant stay.