酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn Dahlgren - Naval Base. Lamentamos que no haya cumplido con sus expectativas. Le ofrecemos nuestras más sinceras disculpas por el olor desagradable y el estado de las toallas.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Le agradecemos su preferencia y le agradecemos su preferencia. Esperamos que nos dé la oportunidad de brindarle una mejor experiencia la próxima vez que visite la zona.Atentamente,ReysheGerencia de Red RoofEspecialista en RediResponse
3.0分
其他
原文
翻译提供方：Google
改善浴室清洁度
3.0分
其他
原文
翻译提供方：Google
早餐不是很愉快，其中一天没有早餐
3.0分
其他
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Disappointed
We’ve stayed here multiple times and never had a complaint until now. The toilet has mildew around the rim and there was hair on the bedside table had hair on it. There was gum or something stuck on one of the bedside lamps. The toilet overflowed and I had a hard time explaining this to the owner (female) due to language barrier. She did walk up stairs so I could show her. All the soda machines were out of order. The juice machine in the lobby didn’t work and at 8:30, there was no coffee made in the lobby. They used to have continental breakfast but she said they only offer that in the summer.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dahlgren - Naval Base. I am very sorry to hear about the issues you experienced during your recent stay. We strive to maintain a high standard of cleanliness, and I apologize that we fell short of your expectations with the state of the room and the possible gum. I also regret the inconvenience you faced with the non-functional soda and juice machines, as well as the lack of coffee in the morning. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
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First room TV didn't work, looked nasty and had roaches crawling around second room a little cleaner still had roaches, window was wide open for some reason and after second nite had to go to front desk and let them know the room was never clean and it needed fresh towels. It was one of the worst experiences I ever had we ended up leaving a day early because of it.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Dahlgren - Naval Base. We are sorry you had a less than satisfactory experience due to the cleanliness and condition of the room and amenities not meeting your expectations. Furthermore, we regret to learn about the cockroaches you encountered.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.I have forwarded your feedback to managements attention to ensure that your concerns are addressed. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
Don't know if it's the worst place I've ever stayed but between the roaches and the filth definitely close to it.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Dahlgren - Naval Base. I was saddened to read that your stay fell short of your expectations due to the state of the property and the roaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,JannaRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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Safety concern: I checked in while my family waited in the car, when reception gave me my card, she said the number out loud instead of pointing to it. This is a major safety concern. If you exit to the backyard, you will get locked outs the gate is locked so you will have to knock until someone lets you back in.
Entire place seems like it had basic cleaning, but really needs a deep cleaning. The walls of the room were filthy, the floors were not very clean, there was hair in the sink drain, someone had clearly spilled something down the front of the kitchen cabinets and it had not been cleaned, staining visible on some sheets and duvet, etc..
There is NO ELEVATOR. Be aware of this if you request a second floor room.
While it was clear from reading the website ahead of time that there was no breakfast, it was not clear that the kitchenette came with nothing (as far as kitchen plates or utensils go). This could be an easy fix on the website.
Surrounding area is convenient, with many restaurants and a Walmart. Not really walking accessible though.
Bed is decently comfortable although pillows are terribly thin. Towels are similarly rough and small.
Kitchenette had a full-size fridge and freezer though, which was a surprisingly nice bonus.
Pretty standard for what I would say is a two star hotel, although they could make improvements in cleanliness and safety.
1.0分
其他
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NOT GOOD DO NOT RECOMMEND
Hotel Receptionist was great. Absolute one of the worst hotels I have ever stayed in. Booked 2 nights but only stayed for one. Booked a non smoking room, but got a heavily smoked in room. Dressers missing handles. Beds were not cleaned. Walls were dirty not sure what it was brown/gold splattering in corner of the wall. Turned A/C on and it started flowing water into the room like a river. Sitting on bed with my son and when the door was shut the whole window/frame fell inside onto the floor with a loud bang and thank god nothing or nobody was in the way. Literally horrible. Currently trying to get one night refunded and will modify my review if assisted with that due to the kind receptionist.
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酒店回复: Dear Valued Guest,Red Roof Inn Dahlgren - Naval Base. I am deeply sorry to hear about the issues you experienced during your stay. It is disheartening to learn that the room provided did not meet your expectations, particularly regarding the smoking policy, state of the amenities, and cleanliness. Please accept my sincerest apologies for any distress or inconvenience this has caused you. Our goal is to provide a clean and comfortable stay for all our guests and it is disheartening that we did not achieve this during your visit. We appreciate your recognition of the receptionist's excellent service, and I will be addressing your concerns with the rest of our team.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
2.0分
其他
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Bed was made but sheets not changed which really freaked us out. Sand at bottom - some of it black, and lots of human hair. Room was changed after front desk attendant was convinced of our predicament. Then none of us slept well having experienced this.
床有点硬。
房间不干净。从我们一进门，就闻到一股腐臭和肮脏的味道。浴室脏兮兮的，马桶和淋浴间都脏兮兮的。他们也不用漂白剂清洁。空调老旧，噪音很大，床单和毛巾洗得也不干净，因为不用漂白剂或热水，所以颜色是灰色而不是白色。房间闻起来又旧又潮湿，这很可惜，因为房间非常宽敞现代，但现在的房主却不注重维护和卫生。
改善浴室清洁度
早餐不是很愉快，其中一天没有早餐
Disappointed
We’ve stayed here multiple times and never had a complaint until now. The toilet has mildew around the rim and there was hair on the bedside table had hair on it. There was gum or something stuck on one of the bedside lamps. The toilet overflowed and I had a hard time explaining this to the owner (female) due to language barrier. She did walk up stairs so I could show her. All the soda machines were out of order. The juice machine in the lobby didn’t work and at 8:30, there was no coffee made in the lobby. They used to have continental breakfast but she said they only offer that in the summer.
First room TV didn't work, looked nasty and had roaches crawling around second room a little cleaner still had roaches, window was wide open for some reason and after second nite had to go to front desk and let them know the room was never clean and it needed fresh towels. It was one of the worst experiences I ever had we ended up leaving a day early because of it.
Don't know if it's the worst place I've ever stayed but between the roaches and the filth definitely close to it.
Safety concern: I checked in while my family waited in the car, when reception gave me my card, she said the number out loud instead of pointing to it. This is a major safety concern. If you exit to the backyard, you will get locked outs the gate is locked so you will have to knock until someone lets you back in.
Entire place seems like it had basic cleaning, but really needs a deep cleaning. The walls of the room were filthy, the floors were not very clean, there was hair in the sink drain, someone had clearly spilled something down the front of the kitchen cabinets and it had not been cleaned, staining visible on some sheets and duvet, etc..
There is NO ELEVATOR. Be aware of this if you request a second floor room.
While it was clear from reading the website ahead of time that there was no breakfast, it was not clear that the kitchenette came with nothing (as far as kitchen plates or utensils go). This could be an easy fix on the website.
Surrounding area is convenient, with many restaurants and a Walmart. Not really walking accessible though.
Bed is decently comfortable although pillows are terribly thin. Towels are similarly rough and small.
Kitchenette had a full-size fridge and freezer though, which was a surprisingly nice bonus.
Pretty standard for what I would say is a two star hotel, although they could make improvements in cleanliness and safety.
NOT GOOD DO NOT RECOMMEND
Hotel Receptionist was great. Absolute one of the worst hotels I have ever stayed in. Booked 2 nights but only stayed for one. Booked a non smoking room, but got a heavily smoked in room. Dressers missing handles. Beds were not cleaned. Walls were dirty not sure what it was brown/gold splattering in corner of the wall. Turned A/C on and it started flowing water into the room like a river. Sitting on bed with my son and when the door was shut the whole window/frame fell inside onto the floor with a loud bang and thank god nothing or nobody was in the way. Literally horrible. Currently trying to get one night refunded and will modify my review if assisted with that due to the kind receptionist.
Bed was made but sheets not changed which really freaked us out. Sand at bottom - some of it black, and lots of human hair. Room was changed after front desk attendant was convinced of our predicament. Then none of us slept well having experienced this.