酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn Dahlgren - Naval Base. Lamentamos que no haya cumplido con sus expectativas. Le ofrecemos nuestras más sinceras disculpas por el olor desagradable y el estado de las toallas.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Le agradecemos su preferencia y le agradecemos su preferencia. Esperamos que nos dé la oportunidad de brindarle una mejor experiencia la próxima vez que visite la zona.Atentamente,ReysheGerencia de Red RoofEspecialista en RediResponse
3.0分
其他
原文
翻译提供方：Google
改善浴室清洁度
3.0分
其他
原文
翻译提供方：Google
早餐不是很愉快，其中一天没有早餐
1.0分
其他
They should be friendlier at the front desk; the room had cockroaches and wasn't 100% clean.I’m sorry for say that but is the truth
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Dahlgren - Naval Base. I was saddened to read that your stay fell short of your expectations due to the cockroaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JohnRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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I had two reservations and one of the rooms had dead cockroaches. We let them know and asked if they could vacuum the room, they never did it. Then the second room, I called to let them know that it was going to be a late check in and the manager was rude towards me and told me that if I didn’t pay before 3:00pm, they would cancel my reservation. All after telling her I already had another room checked in, and that she could have used that some information for the second room. No elevators
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酒店回复: Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Dahlgren - Naval Base. We're truly sorry to hear that your experience did not meet your expectations due to the interaction that you had with our staff and the cockroaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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Looks like it was a cockroaches infection, there was like 8-10 dead in the room. Informed the manager, she was rude and said that wasn’t possible, I requested to send someone to see it and clean it but she didn’t send nobody. Room never was cleaned or bed done , just towels and toilet paper.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dahlgren - Naval Base. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you had experienced with our hotel staff and how you encountered the cockroaches. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ReysheRed Roof Management RediResponse Specialist
1.0分
情侣出游
There was a really annoying sound heard thru the wall that went on all night. Kept my wife from being able to sleep. A refund would be nice.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Dahlgren - Naval Base. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible disruptive sound you described. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.We appreciate you for sharing your feedback and we hope that you will give us the opportunity to provide you with a better stay at Red Roof the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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I chose to stay here because the last stay we had a pretty decent room. This time , the room was absolutely disgusting. The room made me and my kids sick. There were dead bugs, the microwave and fridge were very dirty, the walls were dirty, the tub had hairs left behind uncleaned. I will never be staying here again. It’s unfortunate the inside doesn’t match the outside.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dahlgren - Naval Base. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room and how you encountered the bugs. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist
3.0分
其他
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Disappointed
We’ve stayed here multiple times and never had a complaint until now. The toilet has mildew around the rim and there was hair on the bedside table had hair on it. There was gum or something stuck on one of the bedside lamps. The toilet overflowed and I had a hard time explaining this to the owner (female) due to language barrier. She did walk up stairs so I could show her. All the soda machines were out of order. The juice machine in the lobby didn’t work and at 8:30, there was no coffee made in the lobby. They used to have continental breakfast but she said they only offer that in the summer.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dahlgren - Naval Base. I am very sorry to hear about the issues you experienced during your recent stay. We strive to maintain a high standard of cleanliness, and I apologize that we fell short of your expectations with the state of the room and the possible gum. I also regret the inconvenience you faced with the non-functional soda and juice machines, as well as the lack of coffee in the morning. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
床有点硬。
房间不干净。从我们一进门，就闻到一股腐臭和肮脏的味道。浴室脏兮兮的，马桶和淋浴间都脏兮兮的。他们也不用漂白剂清洁。空调老旧，噪音很大，床单和毛巾洗得也不干净，因为不用漂白剂或热水，所以颜色是灰色而不是白色。房间闻起来又旧又潮湿，这很可惜，因为房间非常宽敞现代，但现在的房主却不注重维护和卫生。
改善浴室清洁度
早餐不是很愉快，其中一天没有早餐
They should be friendlier at the front desk; the room had cockroaches and wasn't 100% clean.I’m sorry for say that but is the truth
I had two reservations and one of the rooms had dead cockroaches. We let them know and asked if they could vacuum the room, they never did it. Then the second room, I called to let them know that it was going to be a late check in and the manager was rude towards me and told me that if I didn’t pay before 3:00pm, they would cancel my reservation. All after telling her I already had another room checked in, and that she could have used that some information for the second room. No elevators
Looks like it was a cockroaches infection, there was like 8-10 dead in the room. Informed the manager, she was rude and said that wasn’t possible, I requested to send someone to see it and clean it but she didn’t send nobody. Room never was cleaned or bed done , just towels and toilet paper.
There was a really annoying sound heard thru the wall that went on all night. Kept my wife from being able to sleep. A refund would be nice.
I chose to stay here because the last stay we had a pretty decent room. This time , the room was absolutely disgusting. The room made me and my kids sick. There were dead bugs, the microwave and fridge were very dirty, the walls were dirty, the tub had hairs left behind uncleaned. I will never be staying here again. It’s unfortunate the inside doesn’t match the outside.
Disappointed
We’ve stayed here multiple times and never had a complaint until now. The toilet has mildew around the rim and there was hair on the bedside table had hair on it. There was gum or something stuck on one of the bedside lamps. The toilet overflowed and I had a hard time explaining this to the owner (female) due to language barrier. She did walk up stairs so I could show her. All the soda machines were out of order. The juice machine in the lobby didn’t work and at 8:30, there was no coffee made in the lobby. They used to have continental breakfast but she said they only offer that in the summer.