酒店回复: Dear Jeffrey, Thank you very much for your review and kind words! We are delighted to hear that you enjoyed your stay and that our team provided exceptional service. We look forward to welcoming you back in the future for another memorable experience. Warm regards, Hotel El Dorado Maroma
酒店回复: Estimada Verónica,Agradecemos sinceramente sus amables palabras sobre la belleza de nuestra playa y el servicio excepcional de nuestro equipo. Nos complace saber que, en su tercera visita, hemos logrado superar sus expectativas. Esperamos poder darle la bienvenida nuevamente muy pronto.Atentamente,Hotel Dorado Maroma
酒店回复: Bedankt voor uw vriendelijke woorden, ze motiveren ons om een kwaliteitsservice te blijven bieden aan onze gasten.We zijn blij dat u genoten heeft van uw verblijf.Het zal een genoegen zijn om u weer te verwelkomen.Met vriendelijke groeten.
4.0分
情侣出游
原文
翻译提供方：Google
一切都很棒。尤其是每个人的服务。食物也很棒！我是个爱喝水的人，但找不到天然泉水，所以给它四星。
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酒店回复: Dear Giovanni,Thank you for your positive feedback regarding our service and food quality. We appreciate your suggestion and will consider it as we strive to enhance our guests' experiences.Best regards,Hotel Dorado Maroma
4.0分
情侣出游
原文
翻译提供方：Google
太安静了，食物很美味，客户服务很棒
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酒店回复: Estimado Ivan apreciamos muchísimo que haya tomado el tiempo para compartir sus comentarios. Es un honor para nosotros leer que disfrutó de la tranquilidad de nuestro resort, que la comida fue de su agrado y que nuestro servicio al cliente cumplió con sus expectativas.Esperamos tener el placer de darle la bienvenida nuevamente muy pronto.
2.0分
家庭亲子
原文
翻译提供方：Google
服务很差，入住体验不太愉快
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酒店回复: Dear juan, Thank you very much for your review and kind words! We are delighted to hear that you enjoyed your stay and that our team provided exceptional service. We look forward to welcoming you back in the future for another memorable experience. Warm regards, Hotel El Dorado Maroma
5.0分
家庭亲子
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The service was outstanding. The food in all the restaurants was beautifully served and delicious. The spa provided the best relaxation experience. The beach has white sand and turquoise water. The activities were fun and well programmed.This is a paradise.
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酒店回复: Dear Herald, Thank you very much for your review and kind words! We are delighted to hear that you enjoyed your stay and that our team provided exceptional service. We look forward to welcoming you back in the future for another memorable experience. Warm regards, Hotel Palafitos Overwater Bungalows
5.0分
情侣出游
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We loved our stay at El Dorado Maroma! The resort is the perfect size for a couples getaway. We were very happy with all the additional perks, including the hotel transportation and the catamaran and snorkeling tour. The staff is very friendly and accommodating. They worked hard every morning to clear any sargassum that accumulated on the beach. The spa services were top notch and we enjoyed the food at each restaurant. Make sure you visit the Taqueria for lunch. We would definitely recommend staying here!
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酒店回复: Dear Megan,Thank you so much for taking the time to share your wonderful experience at El Dorado Maroma. We are truly delighted to hear that your stay with us was everything you hoped for in a couples’ getaway.It brings us great joy to know that you enjoyed the exclusive perks such as the hotel transportation and the catamaran and snorkeling tour — experiences we love offering to make your stay unforgettable. We’re especially proud of our dedicated staff, and your kind words will mean a lot to them. Keeping our beach pristine is a daily labor of love, and we’re thrilled it made a difference in your visit.We’re also happy to hear that you indulged in our spa services and culinary offerings — and yes, La Taquería is a guest favorite for a reason!Thank you again for your recommendation. We can’t wait to welcome you back to paradise soon.Warm regards,Hotel El Dorado Maroma
5.0分
其他
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Great hotel option in the Riviera Maya!
Excellent hotel in the Riviera Maya! The beach is amazing nothing compared with CanCun/Playa del Carmen, it is just a paradise. The hotel is great, amazing service, everyone goes the extra mile to make the guests feel comfortable and happy. The food was outstanding (for an all inclusive standards). The activities included (Catamaran/cenetos/cave/waterpatk) were great. If you want to treat yourself with a massage, don’t hesitate to book one, the facilities are great and the service was outstanding.
Definitely this is not a party destination (everything closes between 10-11) instead wants a relax time in a great place then this might be a great option.
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酒店回复: Dear Salome,Thank you for your wonderful feedback regarding your recent stay at Hotel Dorado Maroma. We are thrilled to hear that you enjoyed our beautiful beach and found our service to be exceptional. It is our priority to ensure that our guests feel comfortable and well taken care of, and your kind words validate our efforts.We appreciate your comments on our dining options and the various activities available, as we strive to provide diverse experiences for relaxation and enjoyment. We also understand that our peaceful atmosphere may not cater to those seeking a lively party scene, and we are glad that you found it to be a suitable environment for relaxation.Thank you once again for your positive remarks. We look forward to welcoming you back to our little paradise.Best regards,Hotel Dorado Maroma
2023年1月，我和朋友在El Dorado Maroma度假村度过了一周。相信我，这是我有史以来住过的最棒的度假村！我在坎昆/里维埃拉玛雅地区住过很多全包式度假村，但这家绝对是最好的！从你抵达的那一刻起直到你不得不离开，这里的服务简直令人惊叹。
我们特别喜欢海滩边的Manuel，他每天早上都热情地迎接我们，还陪我们一起走到海滩，帮我们找到一天中最完美的休息点。他不仅仅是递给我们毛巾，而是将毛巾铺在躺椅或我们选择的巴厘岛床上，然后调整遮阳伞，确保我们能舒服地待在阴凉处，这正是我们想要的。之后，他一整天都会不时地过来查看我们，并随着太阳的移动调整遮阳伞。这简直是极致的呵护！他太棒了！我们也很喜欢海滩边的“小D”（Diego），他总是及时送上饮品，还总能把我们逗乐——他看起来真的非常享受自己的工作！
我不能不提这里的美丽海滩——这是我住过的所有度假村里最棒的海滩！干净的白沙，而且人很少。这是这家度假村另一个非常棒的地方——没有拥挤的人群！它小巧、安静、让人放松。如此宁静！如果你想要一个派对型的度假村，那这里就不适合你。但对我们来说，这里完美极了！
总而言之，选择这家度假村你绝对不会后悔！！！我们爱这里，希望能尽快再次回来，下次希望能和我的丈夫一起来！我迫不及待地想再次听到那些可爱的朋友们对我说“欢迎回家”！
私密而僻静；员工和服务一流，友好热情；12号楼的泳池套房很棒；水上小屋的管家服务非常棒；选择房型时，请考虑您的喜好，例如安静、中心、高层/泳池或豪华；酒店维护得很好；即使在淡季，度假村的餐饮选择和当地采购也非常好；整个度假村的无线网络覆盖率很高；往返机场的交通（包括共用和私人交通）非常方便，尤其是对于初次入住的客人；水疗中心很棒；表演和活动简单有趣；短途旅行由团队精心管理，充满乐趣且令人难忘。强烈推荐A+全包和仅限成人入住；选择较少，但选择丰富；此外，为稍微挑剔的客人提供高品质的食物和服务。
海滩很美，非常适合散步。服务非常出色，每个人都非常友好。这是我第三次入住这家酒店，他们仍然超出了我的预期。
工作人员非常友好，房间宽敞，海滩很漂亮。房间有点旧了。食物很美味（虽然只是点菜）。可惜的是马尾藻，但显然那段时间很糟糕。
一切都很棒。尤其是每个人的服务。食物也很棒！我是个爱喝水的人，但找不到天然泉水，所以给它四星。
太安静了，食物很美味，客户服务很棒
服务很差，入住体验不太愉快
The service was outstanding. The food in all the restaurants was beautifully served and delicious. The spa provided the best relaxation experience. The beach has white sand and turquoise water. The activities were fun and well programmed.This is a paradise.
We loved our stay at El Dorado Maroma! The resort is the perfect size for a couples getaway. We were very happy with all the additional perks, including the hotel transportation and the catamaran and snorkeling tour. The staff is very friendly and accommodating. They worked hard every morning to clear any sargassum that accumulated on the beach. The spa services were top notch and we enjoyed the food at each restaurant. Make sure you visit the Taqueria for lunch. We would definitely recommend staying here!
Great hotel option in the Riviera Maya!
Excellent hotel in the Riviera Maya! The beach is amazing nothing compared with CanCun/Playa del Carmen, it is just a paradise. The hotel is great, amazing service, everyone goes the extra mile to make the guests feel comfortable and happy. The food was outstanding (for an all inclusive standards). The activities included (Catamaran/cenetos/cave/waterpatk) were great. If you want to treat yourself with a massage, don’t hesitate to book one, the facilities are great and the service was outstanding.
Definitely this is not a party destination (everything closes between 10-11) instead wants a relax time in a great place then this might be a great option.