酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Anderson, Indiana. Agradecemos sinceramente sus comentarios y nos complace saber que tuvo una excelente experiencia con nosotros, especialmente que su estancia fue excelente. Nuestro equipo trabaja arduamente para garantizar que todos nuestros huéspedes tengan una visita memorable.En Red Roof, esperamos seguir brindándole excelentes experiencias. Gracias nuevamente por su reseña. Esperamos verlo pronto, si sus viajes lo traen de regreso a nuestra zona.Atentamente,ZyGerencia de Red RoofEspecialista en RediResponse
3.0分
其他
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This is with significant delay but I was not able to turn on shower in the room 107. Basically I only had water from the faucet. I looked but I could not find the switch.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Anderson, IN. We regret to hear that the possible state of the shower and the water you stated fell short of you expectations. We apologize for any possible inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
商务出差
Nasty! Cockroaches on the walls and on the bed! I had to cancel the last 2 nights and I didn’t even get my refund yet!!
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酒店回复: Dear Valued Guest,We appreciate you sharing your feedback following your stay at the Red Roof Inn Anderson, IN. I researched your reservation and verified that the amount of $98 was refunded to your card on file on Nov 19, 2025 12:48 PM. It's important to note that it can take up to 10 business days for the funds to appear on your statement. However, we are saddened to read that your stay fell short of your expectations due to the possible presence of cockroaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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Room was ok, noticed some large bugs crawling around the desk/mini fridge area. Main issue was a domestic dispute outside our door that lasted several hours overnight- not sure if it’s the best area.
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酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Anderson, IN. I was saddened to read that your stay fell short of your expectations due to the situation you encountered and the bugs you noticed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
3.0分
其他
The shower didn't work....the original room they gave me was occupied by a previous tenant that checked out but never left
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Anderson, IN. I am truly sorry to learn about the malfunctioning shower and the situation you encountered during your stay. We will be addressing these concerns with the team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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As soon as we walked into the room I noticed cockroaches running to hide, the floors had crumbs and dirt, bed sheets had stains and holes, the shower did not have a curtain. The hotel is very outdated and they need to update at least the bedsheets. I stayed because this was the only hotel closet to my destination. I had to use my own sheets. The staff was friendly and I understand it may not be their fault but come on please do better with cleaning.
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酒店回复: Dear Valued Guest,I appreciate you taking the time to share your experience at the Red Roof Inn Anderson, IN. I am deeply sorry to hear about the condition of your room upon arrival. We strive to provide a clean and comfortable environment for all our guests, and it's clear we fell far short during your stay. Please accept my sincerest apologies for the issues with insects, cleanliness, and the condition of the bedsheets and shower. Our goal is to provide a clean and comfortable stay for all our guests and we regret that we did not achieve that during your stay. I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
商务出差
Nope
Pet friendly but had roaches coming out of the AC unit, smelled so musty, couldnt use the phone to call the front desk. Never again.
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酒店回复: Dear Hotel Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Anderson, IN. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. The situation you described regarding the unpleasant smell and the situation you described is truly regrettable. We are very sorry for your experience. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,PrincessRed Roof Management RediResponse Specialist
1.0分
其他
Not returning
Floors were all wet as was the tops of the furniture, we decided to check out after 5 minutes and found another hotel for the night
3.0分
其他
Room had a desk but no chair. TV remote did not work. AC, even though it was set very low did not appropriately cool the room.
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酒店回复: Dear Tom, Thank you for taking the time to tell us about your experience at the Red Roof Inn Anderson, IN. It is disappointing to learn that your room lacked a chair at the desk and that the TV remote was not functional. We also apologize for the unsatisfactory performance of the air conditioning unit. Your comfort is our priority, and we will address these concerns immediately.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours,AnthonioRed Roof Management RediResponse Specialist
1.0分
其他
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Not flexible, and did not get refund. I miss one night because of my tire pop in the freeway.i try to move it for the next day. And now I paid for a night I didn’t use and paid again for the next night .to much back and forth red roof says because third party reservation and ******* says talk to the manager their.. THEY DONT CARE THEY ARE MONEY HUNGRY TO NOT UNDERSTAND THEIR CUSTOMERS
出色的
This is with significant delay but I was not able to turn on shower in the room 107. Basically I only had water from the faucet. I looked but I could not find the switch.
Nasty! Cockroaches on the walls and on the bed! I had to cancel the last 2 nights and I didn’t even get my refund yet!!
Room was ok, noticed some large bugs crawling around the desk/mini fridge area. Main issue was a domestic dispute outside our door that lasted several hours overnight- not sure if it’s the best area.
The shower didn't work....the original room they gave me was occupied by a previous tenant that checked out but never left
As soon as we walked into the room I noticed cockroaches running to hide, the floors had crumbs and dirt, bed sheets had stains and holes, the shower did not have a curtain. The hotel is very outdated and they need to update at least the bedsheets. I stayed because this was the only hotel closet to my destination. I had to use my own sheets. The staff was friendly and I understand it may not be their fault but come on please do better with cleaning.
Nope
Pet friendly but had roaches coming out of the AC unit, smelled so musty, couldnt use the phone to call the front desk. Never again.
Not returning
Floors were all wet as was the tops of the furniture, we decided to check out after 5 minutes and found another hotel for the night
Room had a desk but no chair. TV remote did not work. AC, even though it was set very low did not appropriately cool the room.
Not flexible, and did not get refund. I miss one night because of my tire pop in the freeway.i try to move it for the next day. And now I paid for a night I didn’t use and paid again for the next night .to much back and forth red roof says because third party reservation and ******* says talk to the manager their.. THEY DONT CARE THEY ARE MONEY HUNGRY TO NOT UNDERSTAND THEIR CUSTOMERS