I have stayed at this Hyatt In Brentwood five different occasions. This stay I noticed more outside mobile cameras to deter loitering or car break ins. No longer working are the ice machines on each floor, you have to get ice from the lobby. No working phones in rooms, they ask for our cell numbers to communicate.
The most disappointing was I left behind my travel speaker i use when working. I called with in hours after checking out. and shocker No One in house keeping turned in the speaker. It was the size of a brick and left on the desk. So no I wouldn't recommend staying here. Apparently they have hired less than honest house keepers.
I called and spoke with Chris at the front desk via phone. I asked him to let me know when it was turned in or not. He never responded back. So goodnight and good luck, find another place. Not a good vibe.
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酒店回复: Thank you for sharing your thoughts about your recent visit. We’re sorry your experience wasn’t as expected, especially after choosing to return multiple times. Your feedback about the amenities and your lost item have been noted, and we understand your disappointment. Comments like yours help our team identify where we can do better moving forward.
2.0分
情侣出游
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Fridge in room didn’t work. One elevator was out of service so the time it took to use the working one was so long. Breakfast was terrible. No ice machine. Outlets in room had no covers on them.
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酒店回复: Thank you for sharing your feedback. We’re sorry your experience wasn’t as expected, and your comments have been shared with our team for review. We appreciate you bringing these concerns to our attention as we continue working to improve.
3.0分
其他
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The breakfast was good, and the staff was good. The property overall was tidy and convenient. However, I discovered the hard way that my bed was infested with bed bugs when I discovered after my stay that I had developed at least seven bites on my left shoulder and arms. I informed the hotel, but I don't know if they followed up or not on this.
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酒店回复: Thank you for taking the time to share your experience. We’re sorry to hear your visit fell short of expectations, particularly regarding the concerns you noticed after your stay. Your feedback is important and has been shared with our team for further review. We appreciate you letting us know, and we’re committed to doing everything we can to ensure a better experience moving forward.
2.0分
其他
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The room could have been cleaner. There were lots of ladybugs everywhere. The shower-head was terrible, needed an upgrade. The bathroom door couldn’t close as it hit the toilet. The toilet stuck out too far from the wall so the door hit the front not allowing it to close. The staff was just ok. I did have a charge on my bill that wasn’t mine and had to get with finance to get it removed.
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酒店回复: Thank you for bringing these details to our attention. We regret to hear that certain aspects of your stay did not align with the high standards we strive to uphold, from cleanliness to facility concerns. Equally important, we also acknowledge your feedback about our team interactions, as we aim to always provide welcoming and helpful service. Rest assured, your comments have been shared with our team for review to help us improve.We appreciate your patience regarding the billing mix-up, and we're glad it was resolved. Thank you once again for your review and for allowing us to better understand your experience. We hope for the opportunity to provide a more seamless stay in the future.
4.0分
商务出差
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Had Oat Milk...which is great but thats not enough in 2025. Didnt have ANY CAFFEINE FREE TEAS. THE staff was accomodating to my needs.
Just accomodate for other dietary needs
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酒店回复: Thank you for sharing your feedback. We’re glad to know our team was accommodating during your stay and appreciate your input about beverage options. Your comments will be reviewed so we can continue improving our offerings for a wider range of guest preferences.
1.0分
其他
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If I can give them -5 stars, I will do
The beds that they called queen was very small The bathroom was very small
The room was not clean enough
They charged me for water, although I am a Hyatt member and when I ask the staff for extra bed or mattress, they didn’t have any
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酒店回复: Thank you for sharing your experience. We're sorry to hear your stay wasn't up to your or our typical standards. From your feedback about our room size and cleanliness to your concerns about charges and availability of extra amenities, we realize there were several aspects that fell short. Your comments have been shared with our team for review as we continue to work hard to improve. We genuinely value your insights and hope for another opportunity to serve you better in the future.
4.0分
其他
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Suggestion
All was fine but we stayed in an accessible room and the mirror is so small in the bathroom we had to bend over the entire time we were using it. Brushing teeth, drying hair, applying makeup. There’s no way someone in a wheelchair could get in front of the mirror with the stand that holds the hair dryer and bath mat where it is. It’s great that the stand is provided since there is no counter space, just not practical for a wheelchair user. If using the sink from the side you wouldn’t be able to see in the mirror at all. The mirror should cover the whole wall and be full height if you want it to serve everyone’s needs. Just providing helpful feedback.
The front staff and breakfast staff were very warm and welcoming, everything worked in our room.
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酒店回复: Beth, thank you for sharing your thoughtful feedback. We’re glad to hear you felt welcomed by our team and enjoyed your stay overall. Your suggestions regarding the accessible bathroom are appreciated and will be reviewed closely as we look for ways to enhance comfort for all our guests. We hope to see you again soon.
5.0分
商务出差
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Great location. Nestled in a wood area with a great view. Easy access to interstate and shopping. Room was nice size and clean. Breakfast was great along with service.
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酒店回复: Kristine, thank you for sharing your feedback. We're glad you enjoyed the peaceful setting, convenient location, and found your room comfortable. Your comments about breakfast and our team mean a lot, and we appreciate your suggestions for improvement. We hope you'll consider staying with us again.
毫无疑问，这是我住过最糟糕的酒店！我们抵达时，没有一个人来帮忙提行李，那时我就该知道这将是一次糟糕的体验。所以，我只好自己把车里的东西搬到手推车上，然后扶着我96岁的母亲进了电梯。房间还行，但浴室小到即使是瘦小的人也得侧身才能进去并关上门。床铺还算够用，就是有点软。我们第二天大部分时间都出去了，回来时发现床铺没有整理。他们只是把用过的毛巾收走了，垃圾桶也清空了，仅此而已。第二天早上我向前台询问时，被告知他们“隔天”才整理床铺！然而，我们总共住了四晚，床铺却从未被整理过！早餐一般般，而且每天的菜单都一模一样。有一天早上我们去吃早餐时，几乎没剩下什么吃的，也没人清理周围区域。除此之外，他们还收取一笔不知名的费用，尽管我的全部预订费用都已提前支付。其中一部分据说会退还，但“可能需要7到10天”。我退房时，前台没人，我们等了15分钟他才回来。牌子上写着他去执行其他任务了！也许是去给我们整理床铺了吧？然后当我告诉他我有多失望时，他只是盯着电脑看。他没有说抱歉，什么也没说。他只说了一句：“好的，您的退房手续已完成。”我只知道一件事……我住过两次这家酒店……第一次和最后一次！最差的酒店，而且还不便宜。
早餐非常棒。位置也很好。洗手池下水很慢。浴室灯需要几分钟才能完全亮起来。
I have stayed at this Hyatt In Brentwood five different occasions. This stay I noticed more outside mobile cameras to deter loitering or car break ins. No longer working are the ice machines on each floor, you have to get ice from the lobby. No working phones in rooms, they ask for our cell numbers to communicate.
The most disappointing was I left behind my travel speaker i use when working. I called with in hours after checking out. and shocker No One in house keeping turned in the speaker. It was the size of a brick and left on the desk. So no I wouldn't recommend staying here. Apparently they have hired less than honest house keepers.
I called and spoke with Chris at the front desk via phone. I asked him to let me know when it was turned in or not. He never responded back. So goodnight and good luck, find another place. Not a good vibe.
Fridge in room didn’t work. One elevator was out of service so the time it took to use the working one was so long. Breakfast was terrible. No ice machine. Outlets in room had no covers on them.
The breakfast was good, and the staff was good. The property overall was tidy and convenient. However, I discovered the hard way that my bed was infested with bed bugs when I discovered after my stay that I had developed at least seven bites on my left shoulder and arms. I informed the hotel, but I don't know if they followed up or not on this.
The room could have been cleaner. There were lots of ladybugs everywhere. The shower-head was terrible, needed an upgrade. The bathroom door couldn’t close as it hit the toilet. The toilet stuck out too far from the wall so the door hit the front not allowing it to close. The staff was just ok. I did have a charge on my bill that wasn’t mine and had to get with finance to get it removed.
Had Oat Milk...which is great but thats not enough in 2025. Didnt have ANY CAFFEINE FREE TEAS. THE staff was accomodating to my needs.
Just accomodate for other dietary needs
If I can give them -5 stars, I will do
The beds that they called queen was very small The bathroom was very small
The room was not clean enough
They charged me for water, although I am a Hyatt member and when I ask the staff for extra bed or mattress, they didn’t have any
Suggestion
All was fine but we stayed in an accessible room and the mirror is so small in the bathroom we had to bend over the entire time we were using it. Brushing teeth, drying hair, applying makeup. There’s no way someone in a wheelchair could get in front of the mirror with the stand that holds the hair dryer and bath mat where it is. It’s great that the stand is provided since there is no counter space, just not practical for a wheelchair user. If using the sink from the side you wouldn’t be able to see in the mirror at all. The mirror should cover the whole wall and be full height if you want it to serve everyone’s needs. Just providing helpful feedback.
The front staff and breakfast staff were very warm and welcoming, everything worked in our room.
Great location. Nestled in a wood area with a great view. Easy access to interstate and shopping. Room was nice size and clean. Breakfast was great along with service.