酒店回复: Dear Juan ,Lamentamos sinceramente la situación que describe y la falta de atención que experimentó. Esto no refleja el nivel de servicio que buscamos ofrecer. Su experiencia y comentarios serán compartidos con nuestro equipo de gestión para una revisión inmediata. Pedimos disculpas por los inconvenientes y apreciamos que haya compartido su opinión.Sincerely, Hotel Manager
酒店回复: Dear Guest,Gracias por tomarse el tiempo de compartir su experiencia. Valoramos sus comentarios sobre el estado de la habitación, el mantenimiento y las comodidades. Sus observaciones serán revisadas cuidadosamente por nuestro equipo de gestión y mantenimiento para realizar mejoras que aseguren mayor comodidad y una mejor estancia para futuros huéspedes.Sincerely, Hotel Manager
酒店回复: Dear Monica,We’re truly sorry to hear about your disappointing experience and understand your concerns. Cleanliness and guest safety are top priorities for us, and we take these matters seriously. We sincerely apologize for the roaches and the lack of a continental breakfast. We’ll be addressing both issues with our team to ensure this doesn’t happen again. We regret that the area didn’t meet your expectations, and we appreciate your feedback as we work to improve the overall guest experience.Sincerely, Hotel Management
酒店回复: Dear Kelli,Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced with the room temperature control during your stay. We understand how important it is to have a comfortable environment, especially with such cold weather outside. We will review the heating and cooling system to ensure it functions properly for future guests. We appreciate your patience, and we hope you’ll consider giving us another opportunity to provide a more enjoyable stay. Thank you again for your comments.Sincerely, Hotel Manager
酒店回复: Dear LAWANDA,Thank you for your feedback. We're glad you enjoyed the spaciousness of the rooms and found the overall property appealing. However, we sincerely apologize for the issues with the bathroom. Cracked tiles, a loose shower head, and signs of rust and mold are not up to our standards, and we’ll address these concerns with our maintenance team promptly. We appreciate your mention of the muffins at breakfast and hope to provide an even better experience during your next visit. Thank you for bringing this to our attention.Sincerely, Hotel Manager
3.0分
情侣出游
原文
翻译提供方：Google
只是他们没有提供我额外付费的早餐。
1.0分
家庭亲子
原文
翻译提供方：Google
不卫生，
床和舒适用品需要更好的清洗
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酒店回复: Dear Magesh,Thank you for your feedback. We are truly sorry to hear that your stay did not meet expectations. Your comments about cleanliness and comfort have been shared with our team to ensure improvements. We value your input and hope to welcome you again for a much better experience in the future.Sincerely, Hotel Manager
没有早餐
我到了之后，他们竟然没有给我付钱的房间，所以你想怎么处理就怎么处理吧。我一点西班牙语都不会说，他们也不想给我们提供解决方案。我决定离开，这样就失去预订了，但我妻子阻止了我，并同意留下来。我们非常不满意，而且因为太累了，所以我们就留下来了。对于这种无法弥补的错误和糟糕的服务，我希望他们能给我们最低限度的退款。
糟糕的住宿体验，房间和照片上完全不一样，酒店气味很旧，条件很差，可以听到其他房间的声音，我们整晚都睡不着，非常不舒服，没有早餐，房间里的灯不亮，只有台灯和吹风机也不亮。
价格还行。
空调旁边的窗帘发霉了，床只有一边会吱吱作响，床单很旧，不是白色，看起来有点灰！浴室的排气扇有绒毛，需要清洗。如果开得太久导致过热，可能会有火灾隐患！有异味，有潜力，但需要在好位置进行大量翻新。
试了两个不同的房间，都不太达标
1. 浴室里的水一直在流
2. 房间冰箱里的东西不见了
很脏
工作人员不热情
我非常失望。但是对于如此便宜的住宿，你还能指望什么呢？该地区阴暗，停车场里有活动。更糟糕的是房间里有蟑螂。我去吃了一片披萨，当我打开盒子时，发现成群的蟑螂四处散落。广告上还说有欧陆式早餐，但他们没有。
房间温度控制器不是由我们控制的！它一直断电——不管我开的是暖气还是冷气——连续 3 个晚上都不舒服……关闭/打开以“重置”——他们必须控制房间的供暖和制冷——顺便说一下，3 个晚上的温度分别是 34 度、24 度、27 度，所以做“计算”
房间非常漂亮。房间很宽敞。浴室需要大量维修。瓷砖有裂缝，淋浴喷头脱落，有些生锈和发霉。总体而言，房间和物业都很好，早餐提供松饼。
只是他们没有提供我额外付费的早餐。
不卫生，
床和舒适用品需要更好的清洗