酒店回复: Stephanie，很遗憾得知您在入住期间遇到的问题。我们秉持追求完美的理念，很遗憾您的体验未能达到您的预期。每位客人的体验对我们至关重要。很遗憾，您的住宿体验，尤其是客房清洁和维护方面，未能达到您的期望。同样，听到我们同事对您褒贬不一的评价，我们也感到很沮丧。我们向您保证，专业的服务和客户满意度是我们酒店价值观的基石，我们始终致力于秉持这些价值观。我们感谢您的反馈，并将认真改进。希望您能再次给我们机会，让我们改进服务。

酒店回复: Rhonda, we sincerely regret you faced some inconveniences during your stay. It's quite regretful to hear about the lack of hot water in your room and the mismatches in our facilities' access times. We understand that scent contributes significantly to the overall ambiance and we're sorry if it didn't meet your expectations. Our intention always is to ensure our guests are comfortable and well-informed, and we strive to find prompt solutions when issues arise. We'll take your feedback into consideration to bring improvement and hope you would consider giving us a chance for a better experience in the future.

酒店回复: Luis, we regret to hear about the difficulties you faced during your stay. We strive to provide all our guests with a pleasing experience and it seems we fell short on this occasion. It's essential that our team members are more attentive to guests' needs and we'll certainly address this with them. Your comments about the state of the hotel and the bathroom will also be taken into consideration as we continuously work to improve our services and accommodations. We'd relish the opportunity to provide you with a more satisfying experience on your future travels.

酒店回复: Fausto, we are thrilled you enjoyed your stay at Holiday Inn & Suites San Antonio Northwest by IHG. It's wonderful to hear about your positive encounter with our team members, especially Norma. We appreciate your constructive comments regarding the pool's cleanliness, we're continuously striving to enhance each guest's experience. Looking forward to welcoming you back in the near future.

酒店回复: Alfredo, lamentamos profundamente que tu experiencia no haya sido la mejor durante tu estadía con nosotros. Pedimos disculpas por la interacción insatisfactoria con nuestros miembros del equipo. Sabemos lo crítico que es el servicio al cliente y tratamos de mejorar continuamente. Cada comentario se utiliza para fortalecer nuestros estándares y tratar de evitar este tipo de incidentes en el futuro. Agradecemos tu feedback ya que es muy valioso para nosotros.

酒店回复: ELENA, gracias por compartir tu experiencia. Lamentamos que haya habido una confusión con el horario del desayuno. La precisión y la satisfacción del cliente son nuestras principales prioridades y comprendemos el valor de un buen desayuno. Revisaremos el incidente y tomaremos las medidas necesarias para mejorar nuestra comunicación. Nos alegra que nuestros precios le hayan resultado satisfactorios. Esperamos tener otra oportunidad para ofrecerle una estancia más agradable.

酒店回复: Brent, we regret to learn that certain aspects of your stay did not meet expectations, specifically regarding the bed size, restroom facilities, and room conditions. We regularly heed our guests' feedback for essential enhancements and rest assured, your input will certainly play an integral role in our planned improvements. Your satisfaction remains a top priority and we would certainly appreciate another chance to provide you with the superior experience that our guests usually enjoy.

酒店回复: Marcela, we're thrilled to hear you found our location at Holiday Inn & Suites San Antonio Northwest by IHG excellent, and appreciated its proximity to La Cantera and The Rim. Thank you for choosing our property for your stay, and we're excited to welcome you back the next time your travels bring you to San Antonio.