酒店回复: Thank you for taking time to review our hotel we do server continental breakfast only
1.0分
商务出差
原文
翻译提供方：Google
很脏
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酒店回复: We are truly sorry to hear that this is not the experience we want for you. If this happened, we sincerely apologize for the inconvenience caused.
1.0分
其他
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The customer service here is horrible. I was staying here for four days and one of the days asked if I could get a towel. “Mark” said to go look for the maid and get a towel from her. I’m not going to walk around the motel and look for her? After going back and fourth and pointing out there were towels right behind him in the back room, he said they were pool towels. I told him I really needed any towel. He scoffs and gets the towel and it’s literally the same as the bathroom towels. Get to my room and it’s dirty. Disgusting. So now a week out, I go to look at my account and see I was charged the deposit. I call and get Mark again. He tells he me hold on and then hangs up on me. I call back six times before he answers again. When I tell him that I was charged $100, he tells me I was refunded the day I checked out (a week ago). I asked him to send me an email for proof because I’ve never waited that long for a refund if it was refunded. He tells me he’s got a long line of customers (not my problem) and then he hangs up on me again. Absolutely insane. HORRIBLE CUSTOMER SERVICE.
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酒店回复: Dear AlexisThank you for sharing your experience with us. We’re truly sorry to hear about the frustrations you encountered during your stay. This is not the level of service we aim to provide, and we understand how disappointing it must have been to feel unheard when requesting towels and seeking clarification about your deposit.We appreciate you bringing these concerns to our attention, as they help us address areas where our service may have fallen short. We are reviewing the details of your stay, including the service interactions and the condition of your room, to ensure this is corrected moving forward.Regarding the deposit, refunds can sometimes take several business days to reflect depending on the bank, but we’re happy to look into your specific situation in more detail. Please contact the hotel directly and ask to speak with management so we can assist you promptly.
4.0分
其他
Clean rooms. Seems newly renovated. Staff was nice but rarely seen. Location is ok. Free breakfast is wanting for more. I would probably stay again.
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酒店回复: Dear TimThank you for sharing your feedback with us. We’re glad to hear you enjoyed our clean, newly renovated rooms and found our team to be friendly. We appreciate your comments about staff visibility and breakfast variety—your insights help us understand where we can improve. It’s great to know our location worked for your stay, and we’re happy you’d consider returning. We look forward to welcoming you back for an even better experience.
2.0分
其他
Bathroom wasnt as clean as i would want. Toilet seat loose. Roach in Bathroom. Surroundings were loud. Someone talking down the hall all night
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酒店回复: Dear BrandiWe’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. Cleanliness and guest comfort are very important to us, and we’ll be addressing the bathroom and maintenance issues right away. We also apologize for the noise disturbance and will work with our team to ensure a more peaceful stay in the future. Thank you for your feedback.
1.0分
家庭亲子
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BUGS EVERYWHERE!!!!! They canceled my reservation, then I had to pay extra to rebook it. Then they refused to give us towels and washcloths. never stayed at a hotel like this, do not plan to stay ever again
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酒店回复: Dear Aiyana“We’re very sorry to hear about your experience. This is not the level of service we strive to provide. Your feedback is important, and we’ll be addressing these concerns with our team to ensure they are resolved. We appreciate you bringing this to our attention. "Yes we did cancel your reservation we did try to call you several time before canceling your reservation your cancelation policy was 24hours prior to arrival we were unable to reach out to you and you did mention that there was a bugs in a room and i am surprise you did not mention any thing at the time of check out
4.0分
商务出差
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Room was clean, no real issues outside of the in-room safe battery being low (not something I would normally be concerned about, but I did have some things that needed to be secured). Told the front desk and they took care of it right away. Staff was quite friendly and amiable.
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酒店回复: Dear JimThank you for sharing your feedback! We’re glad to hear that you found your room clean and our staff friendly and responsive. We appreciate you letting us know about the safe, and we’re happy our team was able to take care of it promptly. We hope to welcome you back again soon!
2.0分
其他
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The room smelled mildewy, there were only enough towels for 1 person, and the included breakfast was a disgrace. The guys at the front helped when they could and were pleasant, but one seemed mildly annoyed when I kept asking for stuff like creamer, a paper plate, or a piece of bread to make toast.
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酒店回复: Dear AmandaThank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your room and breakfast, and we appreciate you bringing them to our attention. Your comments help us identify where we can improve. We’re glad to know our front desk team did their best to assist you, and we’ll be addressing your concerns about room condition, towel supply, and breakfast quality to ensure a better experience for future guests.
5.0分
其他
Great hotel. Clean and helpful staff
Clean room and facilities. Good breakfast and kind staff
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酒店回复: Dear GuestThank you so much for your kind words! We’re delighted to hear you enjoyed your stay, found everything clean, and appreciated our helpful staff and breakfast. We look forward to welcoming you back soon!
2.0分
商务出差
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This property has some of the worst wifi I have ever experienced. If you need to get online to do some work, do not stay here. I had faster internet as a teenager and only had dial up,and that is notan exaggeration. Otherwise the hotel is ok, and you're getting what you pay for.
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酒店回复: Dear Derrick Thank you for sharing your feedback. We’re sorry to hear that the Wi-Fi did not meet your expectations, and we understand how frustrating that can be. Our team is looking into ways to improve the internet connection for our guests. We’re glad to know you found the rest of your stay to be satisfactory and appreciate your honest comments to help us improve.
没有培根！
很脏
The customer service here is horrible. I was staying here for four days and one of the days asked if I could get a towel. “Mark” said to go look for the maid and get a towel from her. I’m not going to walk around the motel and look for her? After going back and fourth and pointing out there were towels right behind him in the back room, he said they were pool towels. I told him I really needed any towel. He scoffs and gets the towel and it’s literally the same as the bathroom towels. Get to my room and it’s dirty. Disgusting. So now a week out, I go to look at my account and see I was charged the deposit. I call and get Mark again. He tells he me hold on and then hangs up on me. I call back six times before he answers again. When I tell him that I was charged $100, he tells me I was refunded the day I checked out (a week ago). I asked him to send me an email for proof because I’ve never waited that long for a refund if it was refunded. He tells me he’s got a long line of customers (not my problem) and then he hangs up on me again. Absolutely insane. HORRIBLE CUSTOMER SERVICE.
Clean rooms. Seems newly renovated. Staff was nice but rarely seen. Location is ok. Free breakfast is wanting for more. I would probably stay again.
Bathroom wasnt as clean as i would want. Toilet seat loose. Roach in Bathroom. Surroundings were loud. Someone talking down the hall all night
BUGS EVERYWHERE!!!!! They canceled my reservation, then I had to pay extra to rebook it. Then they refused to give us towels and washcloths. never stayed at a hotel like this, do not plan to stay ever again
Room was clean, no real issues outside of the in-room safe battery being low (not something I would normally be concerned about, but I did have some things that needed to be secured). Told the front desk and they took care of it right away. Staff was quite friendly and amiable.
The room smelled mildewy, there were only enough towels for 1 person, and the included breakfast was a disgrace. The guys at the front helped when they could and were pleasant, but one seemed mildly annoyed when I kept asking for stuff like creamer, a paper plate, or a piece of bread to make toast.
Great hotel. Clean and helpful staff
Clean room and facilities. Good breakfast and kind staff
This property has some of the worst wifi I have ever experienced. If you need to get online to do some work, do not stay here. I had faster internet as a teenager and only had dial up,and that is notan exaggeration. Otherwise the hotel is ok, and you're getting what you pay for.