酒店回复: Hello alexer,We appreciate your feedback regarding the TV signal, remote control, shower height, lack of soap holders, and the faulty microwave. For any future concerns, please feel free to reach out to our management team.
2.0分
其他
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Bathroom door knob was damaged, sloppy. Cheap construction of roomso a very noisy with people above me. Just walking you could hear them wand I still.
Don't have a receipt, what did you charge? Why do I have to go to my credit card account to find out what you charged me and they wanted 20 bucks cash.\n What the clerk gave me when I checked out was barely readable. But it looks like the $20 is going to be credi.\n TED to the account.
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酒店回复: Hello Paul,Thank you for sharing your feedback regarding your recent stay. We understand how important a comfortable environment is, and we appreciate your comments on the bathroom door and noise levels, which we will take under consideration. Regarding the receipt and charges, it is standard procedure for guests to check their credit card statements for transaction details. Please reach out to management for any questions about your account charges. We value your input as it helps us to improve our services.
1.0分
其他
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The room smelled urine, trash under the bed, floor not vacuumed, mold in shower, no exhaust fan, burnt receptical, no phone plugged in to contact desk, no phone charging, internet was not working
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酒店回复: Hello Ricki,Thank you for sharing your feedback regarding your recent stay. We take all guest concerns seriously and value the importance of a clean and comfortable environment. Your comments will be shared with the relevant departments to ensure a focus on maintaining our standards. We appreciate your input and hope you consider staying with us again in the future to experience the improvements we are continually working on.
1.0分
情侣出游
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Check in staff was friendly, morning staff not so much. First room smelled too bad to sleep. Moved to a room that smelled good but party going on outside very noisy and pot smoking. Had to ask them to be quiet at midnight. Breakfast was a joke. Room was fair
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酒店回复: Hello Michael,Thank you for sharing your experience. We appreciate your feedback regarding your check-in and morning staff encounters, as well as the issues with your rooms. Guest comfort is a priority, and we continuously strive to improve our services. Your insights about breakfast will be reviewed with our team to enhance future guest experiences. We hope you will consider staying with us again to experience our ongoing improvements.
5.0分
家庭亲子
we like to stay here because staff very nice, room condition keep it well, easy parking and safe .
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酒店回复: Hello Super,Thank you for your kind words about our staff and the condition of our rooms. We're delighted to hear that you value our easy parking and safety measures. Your feedback encourages us to continue providing great service. We look forward to welcoming you back on your next visit to ensure your experience remains enjoyable and comfortable.
4.0分
商务出差
The room was nice, clean, comfortable. Breakfast was put away at 0800, not 0900 as posted, but staff replenished everything needed.
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酒店回复: Hello Rhonda,Thank you for your feedback regarding your recent stay. We’re pleased to hear you enjoyed the cleanliness and comfort of your room. Your comments about the breakfast hours have been noted, and we appreciate your understanding as our staff worked diligently to meet your needs. We hope you had a pleasant overall experience and consider staying with us again in the future.
2.0分
其他
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Little good little not so good
The night clerk that checked this in Kirk was an amazing guy and had great customer service skills. He was very friendly and helpful. Unfortunately, the room was not very clean and smelled like cigarettes and even though it was a non-smoking room and the swimming pool was closed on a Saturday Because of chemicals that they had put in the pool, which you would think they would do that during the week and not on the weekend
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酒店回复: Hello LaVina,Thank you for sharing your experience. We're pleased to hear that Kirk provided you with excellent customer service during your check-in. However, we regret to learn that the cleanliness of your room did not meet your expectations and that the pool was unavailable during your stay. Your feedback is valuable, and we will share your comments with our management team for their review as we continually strive to improve our services.
5.0分
其他
Staff was very kind service was awesome enjoyed my stay Ty
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酒店回复: Hello Christina,Thank you for your kind words about our staff and the service you received during your stay. We're thrilled to hear that you had an enjoyable experience and appreciate you taking the time to share your feedback. We hope to welcome you back in the future for another great visit. Your satisfaction is important to us, and we strive to provide excellent service to all our guests. Safe travels!
我曾多次入住这家酒店，以前从未遇到过问题，除了今天早上。我醒来后，第一眼几乎没注意到，就看到一只臭虫在床上爬……
这家汽车旅馆真是太恶心了。天花板漏水，所有的毛巾都是湿的。床上有死虫子。地板看起来像是好几次都没打扫过（没扫也没拖）。我强烈不推荐！！！！！！!
电视没有信号，遥控器坏了，淋浴水位很低，没有肥皂架。微波炉坏了。
Bathroom door knob was damaged, sloppy. Cheap construction of roomso a very noisy with people above me. Just walking you could hear them wand I still.
Don't have a receipt, what did you charge? Why do I have to go to my credit card account to find out what you charged me and they wanted 20 bucks cash.\n What the clerk gave me when I checked out was barely readable. But it looks like the $20 is going to be credi.\n TED to the account.
The room smelled urine, trash under the bed, floor not vacuumed, mold in shower, no exhaust fan, burnt receptical, no phone plugged in to contact desk, no phone charging, internet was not working
Check in staff was friendly, morning staff not so much. First room smelled too bad to sleep. Moved to a room that smelled good but party going on outside very noisy and pot smoking. Had to ask them to be quiet at midnight. Breakfast was a joke. Room was fair
we like to stay here because staff very nice, room condition keep it well, easy parking and safe .
The room was nice, clean, comfortable. Breakfast was put away at 0800, not 0900 as posted, but staff replenished everything needed.
Little good little not so good
The night clerk that checked this in Kirk was an amazing guy and had great customer service skills. He was very friendly and helpful. Unfortunately, the room was not very clean and smelled like cigarettes and even though it was a non-smoking room and the swimming pool was closed on a Saturday Because of chemicals that they had put in the pool, which you would think they would do that during the week and not on the weekend
Staff was very kind service was awesome enjoyed my stay Ty