酒店回复: Hello alexer,We appreciate your feedback regarding the TV signal, remote control, shower height, lack of soap holders, and the faulty microwave. For any future concerns, please feel free to reach out to our management team.
1.0分
情侣出游
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Check in staff was friendly, morning staff not so much. First room smelled too bad to sleep. Moved to a room that smelled good but party going on outside very noisy and pot smoking. Had to ask them to be quiet at midnight. Breakfast was a joke. Room was fair
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酒店回复: Hello Michael,Thank you for sharing your experience. We appreciate your feedback regarding your check-in and morning staff encounters, as well as the issues with your rooms. Guest comfort is a priority, and we continuously strive to improve our services. Your insights about breakfast will be reviewed with our team to enhance future guest experiences. We hope you will consider staying with us again to experience our ongoing improvements.
5.0分
家庭亲子
we like to stay here because staff very nice, room condition keep it well, easy parking and safe .
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酒店回复: Hello Super,Thank you for your kind words about our staff and the condition of our rooms. We're delighted to hear that you value our easy parking and safety measures. Your feedback encourages us to continue providing great service. We look forward to welcoming you back on your next visit to ensure your experience remains enjoyable and comfortable.
4.0分
商务出差
The room was nice, clean, comfortable. Breakfast was put away at 0800, not 0900 as posted, but staff replenished everything needed.
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酒店回复: Hello Rhonda,Thank you for your feedback regarding your recent stay. We’re pleased to hear you enjoyed the cleanliness and comfort of your room. Your comments about the breakfast hours have been noted, and we appreciate your understanding as our staff worked diligently to meet your needs. We hope you had a pleasant overall experience and consider staying with us again in the future.
2.0分
其他
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Little good little not so good
The night clerk that checked this in Kirk was an amazing guy and had great customer service skills. He was very friendly and helpful. Unfortunately, the room was not very clean and smelled like cigarettes and even though it was a non-smoking room and the swimming pool was closed on a Saturday Because of chemicals that they had put in the pool, which you would think they would do that during the week and not on the weekend
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酒店回复: Hello LaVina,Thank you for sharing your experience. We're pleased to hear that Kirk provided you with excellent customer service during your check-in. However, we regret to learn that the cleanliness of your room did not meet your expectations and that the pool was unavailable during your stay. Your feedback is valuable, and we will share your comments with our management team for their review as we continually strive to improve our services.
1.0分
其他
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BUGS AND FILTH
It was very dirty, the room had a terrible smell, microwave and fridge didn’t work at all. Bathroom was dirty. I woke at 2:30am being ATE ALIVE by BED BUGS! My husband went to eat his pizza from 3 hours prior and opened it to tons of ROACHES. And to find under the beds was full of trash and it was absolutely filthy!!!! Was NOT worth the 75.00 we spent!
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酒店回复: Hello Diane, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
4.0分
其他
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Was bummed pool was closed the first day I got there but other than that love this hotel not a fan of the room service or the breakfast option but not every hotel can afford the luxury that that can be definitely would stay again. They were nice to have clean towels and trash empty when I got back Saturday night as well but had to make my bed myself which I don’t mind either love that there are fridges and microwaves in the rooms as well. Also did have a little trouble with internet as well really slow
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酒店回复: Hello Kacie,Thank you for sharing your experience. We're glad to hear you enjoyed your stay and appreciated the amenities like the fridges and microwaves. We understand your concerns about the pool, room service, and internet speed. Your feedback is valuable and we will take it into consideration for future improvements. We hope to welcome you back again for another enjoyable visit.
1.0分
其他
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The owner is horrible and will treat you like dirt. Then get his employees to do the same. One 2 employees treated me with respect. My son and I had horrible bites from I don’t know what. But because we were staying to get away from a situation I went to work without do a full search myself and throughout the day the pain and agony from
The bites increased. Came to the hotel and informed them. But because it was not done that morning, they tried to blame me for bringing them into the hotel. I had paid for 3 days and ended up staying in my vehicle the last night. They said they would refund me half of the “last” night I was there. The owner wasn’t even there was on the phone screaming at me along with his employees. Horrible horrible place
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酒店回复: Hello Taffney, We regret to hear that your stay did not meet your expectations, and we appreciate your feedback regarding your experience. It's important for us to provide a comfortable and respectful environment for all our guests. We will take note of your comments about staff interactions and cleanliness to enhance our services in the future. If you have further concerns, please consider contacting management directly to discuss your experience in more detail. Thank you for taking the time to share your thoughts.
我曾多次入住这家酒店，以前从未遇到过问题，除了今天早上。我醒来后，第一眼几乎没注意到，就看到一只臭虫在床上爬……
这家汽车旅馆真是太恶心了。天花板漏水，所有的毛巾都是湿的。床上有死虫子。地板看起来像是好几次都没打扫过（没扫也没拖）。我强烈不推荐！！！！！！!
电视没有信号，遥控器坏了，淋浴水位很低，没有肥皂架。微波炉坏了。
Check in staff was friendly, morning staff not so much. First room smelled too bad to sleep. Moved to a room that smelled good but party going on outside very noisy and pot smoking. Had to ask them to be quiet at midnight. Breakfast was a joke. Room was fair
we like to stay here because staff very nice, room condition keep it well, easy parking and safe .
The room was nice, clean, comfortable. Breakfast was put away at 0800, not 0900 as posted, but staff replenished everything needed.
Little good little not so good
The night clerk that checked this in Kirk was an amazing guy and had great customer service skills. He was very friendly and helpful. Unfortunately, the room was not very clean and smelled like cigarettes and even though it was a non-smoking room and the swimming pool was closed on a Saturday Because of chemicals that they had put in the pool, which you would think they would do that during the week and not on the weekend
BUGS AND FILTH
It was very dirty, the room had a terrible smell, microwave and fridge didn’t work at all. Bathroom was dirty. I woke at 2:30am being ATE ALIVE by BED BUGS! My husband went to eat his pizza from 3 hours prior and opened it to tons of ROACHES. And to find under the beds was full of trash and it was absolutely filthy!!!! Was NOT worth the 75.00 we spent!
Was bummed pool was closed the first day I got there but other than that love this hotel not a fan of the room service or the breakfast option but not every hotel can afford the luxury that that can be definitely would stay again. They were nice to have clean towels and trash empty when I got back Saturday night as well but had to make my bed myself which I don’t mind either love that there are fridges and microwaves in the rooms as well. Also did have a little trouble with internet as well really slow
The owner is horrible and will treat you like dirt. Then get his employees to do the same. One 2 employees treated me with respect. My son and I had horrible bites from I don’t know what. But because we were staying to get away from a situation I went to work without do a full search myself and throughout the day the pain and agony from
The bites increased. Came to the hotel and informed them. But because it was not done that morning, they tried to blame me for bringing them into the hotel. I had paid for 3 days and ended up staying in my vehicle the last night. They said they would refund me half of the “last” night I was there. The owner wasn’t even there was on the phone screaming at me along with his employees. Horrible horrible place