酒店回复: Dear Guest,We sincerely apologize for your distressing experience. This is certainly not the standard we strive for, and we take your concerns very seriously. Please know that we are addressing these issues with our team to ensure they are resolved immediately. Your feedback is invaluable, and we appreciate you bringing this to our attention.Sincerely, Hotel Manager
酒店回复: Dear Guest,We sincerely apologize for the issues you experienced during your stay. Cleanliness, functionality, and quality service are top priorities for us, and we regret that we did not meet your expectations. We will address these concerns with our team to ensure improvements. Your feedback is valuable, and we appreciate you bringing this to our attention.Sincerely, Hotel Manager
3.0分
其他
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Surprised that there's nowhere to hang up clothes. Shocked that breakfast was only served on Saturday and Sunday. Disappointed that when breakfast was available there wasn't any juice or waffles served. Didn't expect them to require a $40 deposit. I stayed 4 nights and the room was only serviced once.
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酒店回复: Dear Guest,Thank you for noting the positive aspects of your stay. We understand your concerns regarding amenities, breakfast schedule, deposit, and service frequency, and we will review these with our team. We look forward to welcoming you again.Sincerely, Hotel Manager
2.0分
其他
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They demanded a deposit upon arrival. When we got to our room it was dirty and the window had vulgar art brushed into the dirt and dust that was caked on it. In the morning we were told there was no breakfast except for on weekends and they told us originally there was free breakfast. That was the only reason we booked this hotel.
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酒店回复: Dear Carson,We appreciate you taking the time to share your experience. While we are glad you stayed with us, we understand your concerns regarding the deposit, room cleanliness, and breakfast availability. This does not reflect the standard we strive to provide. Our housekeeping team has been informed to ensure all rooms are thoroughly cleaned and inspected, and our front desk is reviewing communication about breakfast to prevent misunderstandings. Your feedback is valuable in helping us improve guest satisfaction.Sincerely,Hotel Manager
1.0分
其他
Bathroom was not clean, there was a roach in the tub. One of the lights wasn’t working. The refrigerator wasn’t clean also.
酒店回复: Sorry to hear it .
3.0分
其他
No breakfast on the weekdays
For a quick stay it’s ok. Bed was clean but uncomfortable, bathroom chipped tub, no breakfast on the weekdays. Very misleading.
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酒店回复: Dear Krista,We are glad to hear that certain aspects of your stay, such as cleanliness, met your expectations.However, we understand your concerns regarding the uncomfortable bed, chipped tub, and the lack of breakfast on weekdays, which affected your overall experience. We will address these issues with our team to improve our rooms and amenities, ensuring future guests have a more comfortable and satisfying stay.Sincerely,Hotel Manager
2.0分
其他
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It was unclean…could feel the grime in the air…bed was aight tho…shower was broken and moldy so I had to change rooms…2nd room was just as grimy…wish I could post pictures…
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酒店回复: Sorry to hear it we will give you discount on your future stay. Please contact hotel directly.
1.0分
情侣出游
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I had a reservation made through ******* weeks ahead of date needed. When i arrived at 5p to check in, my room was a nasty mess. I had to wait an additional hour for someone to come in and half clean my room. Staff was rude and was not willing to make other accommodations
酒店回复: Sorry to hear it
2.0分
其他
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My jacuzzi didnt work. It ended up leaking and going behind the end table by the bed. They had no alarm clock, no telephone. Stuff tht looked like trash or remnants of the last guests were under the bed. Wasn't swept or cleaned good. The lady at the front desk was very nice. The room wasn't.
酒店回复: Sorry to hear it we will refund money to your account
生物危害酒店……现在住在任何酒店都会得创伤后应激障碍，真是太可怕了，墙上都是粪便，马桶上到处都是粪便、蟑螂、鼻屎和油脂……简直是一场噩梦！！！真不敢相信沙伦维尔还让这家酒店继续营业
房间还可以。但浴室很脏，水槽的盖子上有尿液。因此我推断没有什么是真正干净的。描述中写着包含早餐，我早上7点15分下去，我问了早餐，他们告诉我他们只提供咖啡，对我来说这像是一个骗局，他们应该在描述中说清楚
床单被套不换不洗，电器也不能用，要求换房也不给，前台人员态度很差。
Surprised that there's nowhere to hang up clothes. Shocked that breakfast was only served on Saturday and Sunday. Disappointed that when breakfast was available there wasn't any juice or waffles served. Didn't expect them to require a $40 deposit. I stayed 4 nights and the room was only serviced once.
They demanded a deposit upon arrival. When we got to our room it was dirty and the window had vulgar art brushed into the dirt and dust that was caked on it. In the morning we were told there was no breakfast except for on weekends and they told us originally there was free breakfast. That was the only reason we booked this hotel.
Bathroom was not clean, there was a roach in the tub. One of the lights wasn’t working. The refrigerator wasn’t clean also.
No breakfast on the weekdays
For a quick stay it’s ok. Bed was clean but uncomfortable, bathroom chipped tub, no breakfast on the weekdays. Very misleading.
It was unclean…could feel the grime in the air…bed was aight tho…shower was broken and moldy so I had to change rooms…2nd room was just as grimy…wish I could post pictures…
I had a reservation made through ******* weeks ahead of date needed. When i arrived at 5p to check in, my room was a nasty mess. I had to wait an additional hour for someone to come in and half clean my room. Staff was rude and was not willing to make other accommodations
My jacuzzi didnt work. It ended up leaking and going behind the end table by the bed. They had no alarm clock, no telephone. Stuff tht looked like trash or remnants of the last guests were under the bed. Wasn't swept or cleaned good. The lady at the front desk was very nice. The room wasn't.