酒店回复: Dear Guest,We sincerely apologize for your distressing experience. This is certainly not the standard we strive for, and we take your concerns very seriously. Please know that we are addressing these issues with our team to ensure they are resolved immediately. Your feedback is invaluable, and we appreciate you bringing this to our attention.Sincerely, Hotel Manager
酒店回复: Dear Guest,We sincerely apologize for the issues you experienced during your stay. Cleanliness, functionality, and quality service are top priorities for us, and we regret that we did not meet your expectations. We will address these concerns with our team to ensure improvements. Your feedback is valuable, and we appreciate you bringing this to our attention.Sincerely, Hotel Manager
1.0分
其他
Bathroom was not clean, there was a roach in the tub. One of the lights wasn’t working. The refrigerator wasn’t clean also.
酒店回复: Sorry to hear it .
3.0分
其他
No breakfast on the weekdays
For a quick stay it’s ok. Bed was clean but uncomfortable, bathroom chipped tub, no breakfast on the weekdays. Very misleading.
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酒店回复: Dear Krista,We are glad to hear that certain aspects of your stay, such as cleanliness, met your expectations.However, we understand your concerns regarding the uncomfortable bed, chipped tub, and the lack of breakfast on weekdays, which affected your overall experience. We will address these issues with our team to improve our rooms and amenities, ensuring future guests have a more comfortable and satisfying stay.Sincerely,Hotel Manager
2.0分
其他
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It was unclean…could feel the grime in the air…bed was aight tho…shower was broken and moldy so I had to change rooms…2nd room was just as grimy…wish I could post pictures…
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酒店回复: Sorry to hear it we will give you discount on your future stay. Please contact hotel directly.
1.0分
情侣出游
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I had a reservation made through ******* weeks ahead of date needed. When i arrived at 5p to check in, my room was a nasty mess. I had to wait an additional hour for someone to come in and half clean my room. Staff was rude and was not willing to make other accommodations
酒店回复: Sorry to hear it
2.0分
其他
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My jacuzzi didnt work. It ended up leaking and going behind the end table by the bed. They had no alarm clock, no telephone. Stuff tht looked like trash or remnants of the last guests were under the bed. Wasn't swept or cleaned good. The lady at the front desk was very nice. The room wasn't.
酒店回复: Sorry to hear it we will refund money to your account
2.0分
情侣出游
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The front desk lady was very rude asked for a receipt for my incidentals and was told they don't do that and since I already have a cheap rate on my room it shouldn't matter which is rude how do you tell a paying customer regardless of how much they pay for a room that became it's cheap you can't have a receipt also how you gon say you have breakfast and it's nothing but bread to make toast and two different types of cereal I will not be returning different kinds of toa
酒店回复: Sorry to hear it
1.0分
其他
Well we didnt stay there because my mom and i stayed at another hotel because the room was not made the staff was NOT at the desk when i first got there
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret that your stay did not occur as planned and that the room was not ready and the front desk was unattended upon your arrival. We are reviewing these issues with our team to ensure proper staffing and room preparation so that future guests have a smoother check-in experience. Your comments are valuable in helping us improve our service and guest satisfaction.Sincerely, Hotel Manager
生物危害酒店……现在住在任何酒店都会得创伤后应激障碍，真是太可怕了，墙上都是粪便，马桶上到处都是粪便、蟑螂、鼻屎和油脂……简直是一场噩梦！！！真不敢相信沙伦维尔还让这家酒店继续营业
房间还可以。但浴室很脏，水槽的盖子上有尿液。因此我推断没有什么是真正干净的。描述中写着包含早餐，我早上7点15分下去，我问了早餐，他们告诉我他们只提供咖啡，对我来说这像是一个骗局，他们应该在描述中说清楚
床单被套不换不洗，电器也不能用，要求换房也不给，前台人员态度很差。
Bathroom was not clean, there was a roach in the tub. One of the lights wasn’t working. The refrigerator wasn’t clean also.
No breakfast on the weekdays
For a quick stay it’s ok. Bed was clean but uncomfortable, bathroom chipped tub, no breakfast on the weekdays. Very misleading.
It was unclean…could feel the grime in the air…bed was aight tho…shower was broken and moldy so I had to change rooms…2nd room was just as grimy…wish I could post pictures…
I had a reservation made through ******* weeks ahead of date needed. When i arrived at 5p to check in, my room was a nasty mess. I had to wait an additional hour for someone to come in and half clean my room. Staff was rude and was not willing to make other accommodations
My jacuzzi didnt work. It ended up leaking and going behind the end table by the bed. They had no alarm clock, no telephone. Stuff tht looked like trash or remnants of the last guests were under the bed. Wasn't swept or cleaned good. The lady at the front desk was very nice. The room wasn't.
The front desk lady was very rude asked for a receipt for my incidentals and was told they don't do that and since I already have a cheap rate on my room it shouldn't matter which is rude how do you tell a paying customer regardless of how much they pay for a room that became it's cheap you can't have a receipt also how you gon say you have breakfast and it's nothing but bread to make toast and two different types of cereal I will not be returning different kinds of toa
Well we didnt stay there because my mom and i stayed at another hotel because the room was not made the staff was NOT at the desk when i first got there