酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the aspects of your stay that did not meet expectations. We're especially sorry to hear about the musty smell in your room and understand how that impacted your comfort. Please know that we are actively addressing this issue to ensure a fresher and more welcoming environment for all our guests.We appreciate your comments regarding the room size, air conditioning, and pool, as well as your honest feedback on the restaurant. We're currently reviewing our menu offerings and pricing to better align with guest expectations and the overall experience we aim to provide.We also apologize for the inconvenience caused by the ice machine and lack of pool seating. Your insights are valuable and will be shared with our maintenance and facilities teams for immediate review.While we're glad that some parts of your stay were comfortable, we regret that we fell short overall. We do hope you’ll consider giving us another chance in the future to provide a much-improved experience.

酒店回复: Thank you for taking the time to share your recent experience with us. We sincerely apologize that your stay did not meet expectations and for the multiple issues you encountered during your visit. We’re sorry to hear that the condition of the room and facilities fell short. Your feedback regarding the outdated outlets, lack of streaming capabilities, and the unpleasant odor in your room is concerning, and we are addressing these matters with our maintenance and housekeeping teams. This is not the experience we want any of our guests to have. We also regret the disturbances you experienced due to excessive noise. While we welcome families and sports teams, all guests deserve a peaceful and respectful environment. We're sorry our team did not address your concerns more assertively. We will be reviewing our policies and staff training to ensure guest concerns are handled more appropriately moving forward. Your comfort and satisfaction are very important to us, and we appreciate your feedback as it helps us improve. We hope you might consider giving us another opportunity to provide you with the quality experience you expected and deserve.

酒店回复: We’re truly grateful that you’ve chosen to stay with us multiple times and have taken the time to notice the improvements we’ve made. It’s wonderful to hear that the remodeling has made a positive difference in your experience — especially in the rooms and hallways. Your kind words mean a lot to our team, and we look forward to continuing to make each of your visits even

酒店回复: Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered during your stay. Your comments regarding the bathroom, housekeeping service, and overall noise levels are being taken seriously. We are currently reviewing these issues with our team to ensure they are addressed promptly and improvements are made. Providing a comfortable and pleasant stay for all our guests is very important to us, and your feedback helps us do better. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back in the future for a much-improved experience.

酒店回复: Thank you for sharing your experience with us. We’re glad you chose to stay at our hotel, and we truly appreciate your honest feedback. We’re very sorry to hear about the noise disturbance from the adjoining room. We understand how frustrating it can be when your rest and privacy are impacted, and we sincerely apologize for the inconvenience this caused during your stay. Your comments have been shared with our management and maintenance teams so we can explore ways to improve sound insulation and ensure a more peaceful environment for our guests. Thank you again for bringing this to our attention. We hope you’ll consider staying with us again so we can provide you with the more comfortable and restful experience you deserve.

酒店回复: We’re so glad to hear you gave our Italian restaurant a try — and even happier that it exceeded your expectations! It’s always a pleasure to surprise our guests in the best way possible. We hope to welcome you back soon for another great meal and stay!

酒店回复: Thank you for bringing this to our attention. We’re very sorry to hear about the dampness you experienced during your stay. That is certainly not the level of comfort we want our guests to have. Our maintenance and housekeeping teams have been alerted to inspect the issue immediately to ensure it’s properly addressed. We appreciate you taking the time to share your feedback, as it helps us make necessary improvements.

酒店回复: Thank you for sharing your feedback. We sincerely apologize for the difficulties you experienced regarding accessibility and the challenges at breakfast. We understand how frustrating it must have been to navigate the property without elevators and to face delays in service, especially during a group event. Your comments have been shared with our management team so we can work on improving both accessibility and staffing to better serve our guests in the future. We appreciate your honesty and hope to provide a smoother experience should you visit again.

酒店回复: Thank you for taking the time to share your feedback. We're sorry to hear that your recent stay didn't meet expectations, especially after a more positive experience last year. We sincerely apologize for the early morning noise and the issue with the tub drain—these are not the standards we aim to uphold. Your comments have been shared with our team so we can address these concerns and work to improve. We hope you'll consider giving us another chance in the future to provide the stay you deserve.

酒店回复: Thank you so much for your continued loyalty over the years — we're truly grateful to have you as a returning guest. We're pleased to hear that you've noticed the improvements we've made and that our friendly staff helped make your stay enjoyable.We also appreciate your honest feedback regarding the lack of lifts. We understand this can be a challenge for some guests, and it’s something that has been shared by others as well. While structural limitations have made this a complex issue, please rest assured that we're always exploring ways to improve guest comfort and accessibility.We look forward to welcoming you back again soon and truly value your continued support.