酒店回复: Dear Guest,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke zu teilen. Ihr Feedback über den Zustand und die Sauberkeit der Unterkunft ist sehr wichtig. Es hilft dabei, gezielt Verbesserungen vorzunehmen, um unseren Gästen künftig eine angenehmere, gepflegte und komfortable Erfahrung zu bieten.Sincerely, Hotel Manager
1.0分
商务出差
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10/ 10 don't recommend.
There was no breakfast after 730 am not until the stated 6-9 we tried to eat they weren't making any more this was 7:45. Absolutely ticked me off. No pool thats a lie they dont open it. My mother and I woke up to some extremely suspicious botes and hives.
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酒店回复: Dear Amanda ,Thank you for sharing your experience. We’re very sorry for the issues you encountered during your stay, especially with breakfast availability and the pool. Your concerns are being taken seriously and will be reviewed by our management and housekeeping teams. We appreciate your honesty and regret the inconvenience caused.Sincerely, Hotel Manager
1.0分
其他
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The worst property I've ever stayed at. Filthy dirty, hair clogging both drains, mascara on the shower curtain, poop in the toilet, and people kept propping the back door open. Super unsafe! Both front desk girls could not even be bothered to get off their phones. The worst!!!!!!!
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酒店回复: Dear Guest,We appreciate you sharing your feedback and noting your experience. It is good to know you value attentive service and a well-kept environment. Your comments regarding cleanliness, maintenance, and overall safety are important and will guide improvements to ensure a cleaner and more comfortable stay for every guest.Sincerely, Hotel Manager
1.0分
其他
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The staff was awful. We did online check in just to have to go and redo all the paperwork again at the office because they don't know what they're doing. The breakfast was terrible with very limited options and it was dirty. I got sick while there and needed to puke when I asked the girl at the desk for the bathroom she told me they didn't have one I could use there while I had to repeat my question to her twice because she never took out her airpods and I'm talking both of them in her ears. Then I went to the kitchen and found people using the employee bathroom so I guess there was a useable bathroom for me to puke in.
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酒店回复: Dear Guest,We appreciate you taking the time to share such a detailed account of your experience. Your feedback regarding staff attentiveness, check-in procedures, and cleanliness during breakfast is important. It helps us identify areas for improvement so that future stays are more organized, comfortable, and welcoming for every guest.Sincerely, Hotel Manager
3.0分
商务出差
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Young lady ( She looked like she was 16 years old) that was running the front desk did not speak clearly and acted like she was annoyed that I was checking in. The room was fairly clean for the price, the outside grounds was outdated and a bit dirty. They had a semi truck parked in the back of the hotel that was making all kinds of noise for about an hour at 2am. I will look for other accommodations the next time I stay in Santa Rosa.
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酒店回复: Dear Kerry ,Thank you for taking the time to share your experience. We are glad you found the room reasonably clean, though we regret the concerns with service, noise, and upkeep of the grounds. Your feedback is important and will be shared with our team to help us improve for future guests.Sincerely, Hotel Manager
在高速边上入住方便，我们夜里到的时候停车场全是车，在我们后面还不断有人入住。房间比较旧，屋里的时候有味道。热水很好，毯子用的不舒服，卫生干净。我们带两个孩子，双床足够大。
在66号公路沿线稍作停留的好地方，性价比很高。不过，希望房间能打扫得更干净一些，并且改善一下主要是由潮湿引起的异味。
酒店不贵很舒适
房间比外观看起来要好……
虽然有很多建筑工人，但实际上很安静。我们订的是两间连通房。
缺点是我需要洗衣服，但附近没有现金，也没有地方取钱！而且，前台的女士对洗衣机的使用说明、洗涤和烘干时间一无所知，还给了我错误的ATM取款机信息。早餐还可以。
除了夜间接待的女孩脸色很粗鲁外，服务很快，但只告诉你一次房间号，而没有写下来。
即使一颗星也太多了，一切都又旧又脏，真令人恶心。
10/ 10 don't recommend.
There was no breakfast after 730 am not until the stated 6-9 we tried to eat they weren't making any more this was 7:45. Absolutely ticked me off. No pool thats a lie they dont open it. My mother and I woke up to some extremely suspicious botes and hives.
The worst property I've ever stayed at. Filthy dirty, hair clogging both drains, mascara on the shower curtain, poop in the toilet, and people kept propping the back door open. Super unsafe! Both front desk girls could not even be bothered to get off their phones. The worst!!!!!!!
The staff was awful. We did online check in just to have to go and redo all the paperwork again at the office because they don't know what they're doing. The breakfast was terrible with very limited options and it was dirty. I got sick while there and needed to puke when I asked the girl at the desk for the bathroom she told me they didn't have one I could use there while I had to repeat my question to her twice because she never took out her airpods and I'm talking both of them in her ears. Then I went to the kitchen and found people using the employee bathroom so I guess there was a useable bathroom for me to puke in.
Young lady ( She looked like she was 16 years old) that was running the front desk did not speak clearly and acted like she was annoyed that I was checking in. The room was fairly clean for the price, the outside grounds was outdated and a bit dirty. They had a semi truck parked in the back of the hotel that was making all kinds of noise for about an hour at 2am. I will look for other accommodations the next time I stay in Santa Rosa.