酒店回复: Querida Orfa,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn Franklin, KY. Es muy gratificante leer que tuvo un gran encuentro con nosotros y realmente apreciamos sus amables comentarios acerca de que todo estuvo bien. Usted indicó que no estaba satisfecho con el olor del pasillo y la otra preocupación que describió. Sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. Gracias de nuevo y esperamos que visite Red Roof nuevamente en su próxima estadía.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
5.0分
其他
It was very clean and a good price. Very pet friendly and it was nice to have breakfast available!
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, KY. We're delighted to hear that you found our hotel clean and the price satisfactory. We're also glad you appreciated our pet-friendly policies and the convenience of having breakfast available. It's wonderful knowing we met your needs effectively.We hope to continue to provide great experiences for you here at Red Roof. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ReysheRed Roof Management RediResponse Specialist
3.0分
其他
Lousy breakfast. Broken ventings. Broken chain lock. I don't like it. I will not come back.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, KY. I am truly sorry to hear about the experience you may have had during your recent stay. It is disheartening to learn about the concerns you may have encountered with the breakfast, broken vent, and chain lock. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
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This was probably our 6th stay in 9 years at the hotel and it will be our last. We have stayed everytime we go down to visit but the hotel keeps getting more rundown. There are weird stains on carpets in hallway and even worse smell. We had to get toilet paper and new towels as NO one cleaned our room. Text message at check in said it would be cleaned on 3rd day but never was. We were there 6 nights. Sad to see such a great place in the past just ran horribly now. The only bright spot was Tiffany at front desk
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, KY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with stained on carpets, unpleasant odor and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
5.0分
情侣出游
The property was clean and well maintained the only fault was a semi truck parking across the street
2.0分
家庭亲子
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The room was dirty and when we pulled back the sheets there were black hairs all over the bed sheets so I don’t think they were washed. I’m totally disgusted by that. The walls and doors were marked up pretty bad and the shower had no shelves in it to put your soap or shampoo
3.0分
其他
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Decent stay
The space was clean enough, but the pet friendly room had damage to the floor that was not repaired.
Waffles in the morning which is always a plus.
Staff was friendly, but the information they had on file for charges was not the same as what I entered when making the reservation.
No extra pet fee, only a deposit which is a major bonus for a pet owner.
2.0分
情侣出游
Outdated, morning staff didn’t give any directions for checkout just stared at us, not sure if she spoke English.
4.0分
其他
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While it's obviously an older property, I hope that the owner realizes the value of it, and continues putting some TLC touches on it. This place is a gemstone that may have a rough spot or two, but with a bit of polish, it will truly shine!
Definitely a great value for the price! I slept well, and I'm picky about beds! If I'm ever seeking accommodations again in the area, I'll be sure to book again!
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酒店回复: Dear Mark,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, KY. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our value for price and accommodations. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
很棒，就是一周的住宿费有点太贵了。
一切都很好，只需要一段时间，浴缸里的水就会沾到你的脚上，走廊里有股难闻的味道。
It was very clean and a good price. Very pet friendly and it was nice to have breakfast available!
Lousy breakfast. Broken ventings. Broken chain lock. I don't like it. I will not come back.
This was probably our 6th stay in 9 years at the hotel and it will be our last. We have stayed everytime we go down to visit but the hotel keeps getting more rundown. There are weird stains on carpets in hallway and even worse smell. We had to get toilet paper and new towels as NO one cleaned our room. Text message at check in said it would be cleaned on 3rd day but never was. We were there 6 nights. Sad to see such a great place in the past just ran horribly now. The only bright spot was Tiffany at front desk
The property was clean and well maintained the only fault was a semi truck parking across the street
The room was dirty and when we pulled back the sheets there were black hairs all over the bed sheets so I don’t think they were washed. I’m totally disgusted by that. The walls and doors were marked up pretty bad and the shower had no shelves in it to put your soap or shampoo
Decent stay
The space was clean enough, but the pet friendly room had damage to the floor that was not repaired.
Waffles in the morning which is always a plus.
Staff was friendly, but the information they had on file for charges was not the same as what I entered when making the reservation.
No extra pet fee, only a deposit which is a major bonus for a pet owner.
Outdated, morning staff didn’t give any directions for checkout just stared at us, not sure if she spoke English.
While it's obviously an older property, I hope that the owner realizes the value of it, and continues putting some TLC touches on it. This place is a gemstone that may have a rough spot or two, but with a bit of polish, it will truly shine!
Definitely a great value for the price! I slept well, and I'm picky about beds! If I'm ever seeking accommodations again in the area, I'll be sure to book again!